Aamanns Reviews 141

The quality and taste of the food is great but the size of the portions compared to what Aamands charges is ridiculous. The Christmas menu consists of 5 tiny (1/4 slice of bread) pieces and and Risalamande for dessert for 495kr. (Everyone at the table felt like a hotdog on the way home)
You just lost a repeating customer

Aamanns catered our wedding and we were absolutely delighted with what they provided. The food was excellent, as their food always is. But what really set the experience apart was the kind, friendly and helpful customer service I received from Sunna in their events team. She went over and above in helping us plan the food for the event, adapting the menu so it worked for all the dietary requirements.

I have nothing but good things to say about Aamanns, based on three meals at their restaurants and this wonderful catering experience. Highly recommended.

I had an interesting week with Aamanns1921 last week and I am now an ex-customer.

On Monday, December 18 I had lunch with a colleague. We picked some open sandwiches from the memu, some beers and some snaps. All in all a very nice meal with really good service.

On Friday, December 22 I was back with my wife and our best friends from Norway. I had chosen to come back to Aamanns1921 based on the Monday experience. I made the wrong choice.

After arriving, we looked at the menu. 3 of us wanted the Christmas Lunch menu (a six course menu with fish, shrimps, duck and a dessert). I wanted to go for a couple of open sandwiches as I did not have that much of an appetite and I do not like seafood.

We ordered the 3 menus, no problem. When I tried to order my selection we were told that all guests would need to order the menu, no exceptions. I was close to exploding as 1) we had not been told in advance, 2) it was not indicated in the printed menu and 3) I did not like 4 of the 6 courses in the menu.

In order to preserve the good spirits at the table, I ended up having to accept the menu, feeling forced into making this choice. No need to add that I was feeling mistreated, feeling that this was more about what was practical for the restaurant, not about what the guest wanted.

During the meal one of my guests kept asking the waiter to reconsider. Eventually he said he would check with the kitchen to see whether it was possible. He ended up bringing me one of the open sandwiches that I had originally asked for.

So, Aamanns1921, guess what. You lost a repeat customer. There are other restaurants serving very nice traditional Danish lunch and I will take my business there because…

- You are a high-end restaurant where I expected to be able to make my own choices when it comes to the food I want to eat
- Nowhere did it say that the choice of the six course menu required all guests tomake the same choice. We were only told as we tried to order
- The special occasion we had looked forward to was now partly spent discussing and digesting the bad experience
- You forced me into choosing an expensive menu at 625 dkk instead of two open sandwiches at a total of 310 dkk…and making me pay for the open sandwich you eventually agreed to serve, an extra 175 dkk
- Making the customer fit into the restaurant’s need for efficient processes on the floor and in the kitchen is - to me- getting your priorities wrong. If there was a trade-off in the form of low prices then it might be OK, but that is not the case here when your entire set-up signals a high-end experience, Michelin level food, etc. etc.
- In the end you gave me what I originally wanted, but managed to lose my trust completely. My conclusion is, of course, that it actually was possible to get what I wanted. It would have been so much better if we had started there.

I did end up giving the waiter a tip due to him eventually delivering on my initial choice. I am pretty sure he was just following orders from the restaurant manager when restricting our initial choice.

So, that was a story about starting the week as a satisfied customer and ending the week deciding not to come back and even taking the time to share this experience.

Warning!!! 50 Dkr for a coffee latte that didn't taste that good...and 89 Dkr....89!!!!!!....for a hot dog...what the...?!?!?!?! Go somewhere else!!!

Best food i have had in long time.
Nice and attentive service.
I work in denmark but rarely go out so this was a very nice experience for me. The heering was excellent and i will come back as soon as i can.