AAMI Reviews 

Destroyed my lifeIf I could give a negative star review I would. In fact if I could have them charged with theft and fraud I would. My experience with AAMI was so awful, I’d put it as second only, to the death of my Dad, for traumatic and stressful life situations. After being a loyal customer for over 30 years, my stationary car was hit from behind by another car at high speed and deemed their fault. AAMI took 8 weeks to sort it out. During which time they fleeced me of money at every opportunity, they wrote off my car (which they will resell), they took the rego refund, the payout was a pittance which left me $12k out of pocket and with a used car, 3 years older than mine. They refused to acknowledge factors which made my car worth more than they were offering. They took my car from where I dropped it off for repair to the other side of the city without my consent or knowledge and then demanded I take a day off work to collect my belongings after they wrote it off. If I wanted to make contact during any of this I needed to either email and wait a week for a response or call the overseas based call centre explain the whole situation every time and wait days for a call back. I feel violated, depressed and cynical because of their absolute contempt for me, and their lack of empathy and just restitution. This company - SUNCORP, is basically a legally operating criminal outfit, working for Satan. No moral compass at all. I’d rather take my chances with the actual bikies. Ignore this review at your own peril. **Please insert the crudest swear words you know at every relevant point

I had to make a claim for the windscreen that was broken by a branch in a windy day. Since the car has the electronic gadgets for road assist alignment and other ones, I've asked AAMI to get the windscreen replaced by Volkswagen, their answer was no. Volkswagen also non trustable provided me a quote for the replacement of about $2500 as cost for the windscreen replacement, they provided an original windscreen and calibration of the electronics. AAMI settle the cost of repair for $950 and after several calls, they increased $200 more, then I had to pay a difference of about $1350, which is very unfair, I will not insure my car with AAMI any longer after more than 28 years. It seems that there are better car insurance companies that offer the choice to select the repairer.

If I could give it a 0 star I would.
Someone smashed my car's backwindow. After paying a huge excess it turns out AAMI's preferred repairer can't repair the car for 2 weeks. Who can not have their car for two weeks while waiting for the rear windscreen to be fixed? When I called them to find out an alternative repairer, they told me it was my problem and I would have to wait. I asked if they would provide a rental car, under comprehensive cover, they said not for a smashed windscreen. AAMI is TERRIBLE and not worth the premiums.

Why do they have to use Philippines customer service agents who are near impossible to understand?

I am sure they are competent people but why not use native English speakers rather than people who have a mid Pacific US accent that I cannot understand (and vice-versa)

The worst decision I ever made, I’ve took the income protection policy for $7500 benefit, and when it come down to actually making the claim when ive broke two of my legs I’ve realised that is so difficult to active activate your benefit that is almost impossible the amount of information they requesting is obscene is investing my privacy and I’m not confident with sharing all this information with a insurance company. I have call them to make the claim and they said ok we will send you email now with some information so when I’ve opened the email there was I almost dropped on the floor seen pdf file with 20 pages to fill out by me doctors, specialists , my tax returns by company income loss statements ect ect.that so they can assess if they will pay my benefit and also calculate how much they will pay. So be aware if you think that you insured your self for x amount there is a big chance you want get the expected amount. Honestly they made this impossible to complete, I’ve send the doctor section to the hospital and no one cared to fill out as that’s not their problem.

The worst insurer ever and the way that treat customers, I’ve made inertial contact and no one contacted me for 6 weeks now since, at this stage I’m not able to provide any of the information they requesting so I don’t know what to do as I’m not able to travel around city with two broken legs getting some form filled and then getting all sign by JP, potentially need to just cancel the policy.

absolutely horrible experience. They didn't even pick up the car for 10 days. It was picked up on 10th day because i kept on calling them and asking them to pick up the car for assessment. It has been almost a month since Kangaroo jumped in front of car but it has not even been assessed. No care. I have already paid excess and insurance but no movement from them

This is a VERY different AAMI to the company I have supported for 21 years. Every call used to be answered by a person. No longer and for quite some time.

Despite a claim free record and no change of address the premium on my daughter's car went up 41.7% in two years between November 2022 and November 2024. And this considerable increase has sadly been accompanied by poor customer service.

Definitely avoid AAMI, had an incident that was only $800.00 and premium was $1500! Told them I’d pay after escalation because they would not pay for a power line that came down on the car outside a tavern. (RACwould) RAC don’t insure our vehicle hence AAMI! (LDV deliver 9) They Kept emailing me to pay the $1500 excess and after multiple emails to say I wasn’t going to pay more than the $800 to fix it. RAC would have covered it no problem! We paid for it ourselves. Definitely avoid if you can!

My building and home and content was increased almost $800; my husband rang and said it was rolled over financial year. Ridiculous 30% increase in a year. I am reporting you!!!!

Was a home contents insurance customer of AAMI for over 20 years along with another 10 policies for cars etc. Always had accidental damage cover, or so I thought! In 2016 they introduced accidental coverage as an "addition" to their policies instead of included in their policies and ours apparently dropped off. We had only ever claimed one small claim in over 20 years.
Our TV fell off the wall in the middle of the night. No idea why but it could have been due to thunder shaking the house as their was a storm. I called to claim it and was told sorry this is an accident and not a storm issue and you don't have accidental cover. I could have lied like alot of people do, but was honest.... Honesty and Insurance companies do not work well together! Got screwed and now am up for $6k to replace the TV. Goodbye and good riddence AAMI, so much for paying back customer loyalty!

AAMI sucks! We had 2 accidents and called for support. Told on both instances that they would not help us and we were not covered. Horrible and terrible company.

I have been a loyal customer for 13 years, and I have always taken great care in ensuring my safety while on the road. Throughout this period, I have never been at fault in any accident. However, my recent experience with AAMI has been nothing short of appalling, and I feel compelled to express my dissatisfaction with your service.
In September, I was involved in an accident caused by a girl speeding through a car park. She admitted fault at the time saying "she sped up for the green light". Since the incident, AAMI has been slow to respond and failed to communicate effectively throughout the entire process. I received no timely updates, and I encountered unnecessary delays in getting in touch with anyone from your team.

To add to my frustration, I was never asked to provide images of my vehicle, and I was told that I was automatically deemed at fault because my description of the incident was "too long." This is unacceptable, especially when I had been truthful and clear in explaining the situation. Because of the delays, I was unable to retrieve the footage quick enough from the shopping centre.

I also experienced multiple issues with being disconnected from your customer service team, only to find that I could not get through again. On top of that, I was lied to by your staff during phone calls, which only escalated my frustration.

When I attempted to escalate the matter, the staff members I spoke to were entirely unhelpful. This level of poor customer service is simply inexcusable, especially after being a loyal customer for over a decade.

What is most troubling is the lack of communication from AAMI. My claim, which should have been a straightforward process, has now dragged on from September until now without resolution. As a customer who has been paying you considerable amounts of money every month for years, I am appalled by how I have been treated. The complete lack of care and respect for a long-standing customer is disgraceful.

The delays, the poor communication, the rudeness of your staff, and the mishandling of my claim have left me utterly dissatisfied with your company. I will be escaping this further and will be moving to a better company, immediately!

As it stands, I am deeply disillusioned with AAMI and encourage people to re-evaluate their relationship with AAMI moving forward.

Was an AAMI Customer for about 20 years. Each year I paid AAMI to provide roadside assistance. Used that service only once to change a tyre on my vehicle. After several attempts the AAMI 'mechanic' managed to jack up the vehicle and fit the spare. While driving to get a replacement tyre a screeching sound came from the suspension. A subsequence inspection by my mechanic found that part of the suspension had been damaged during the tyre change. Many times asked AAMI for an apology and to repair the damage they had caused. They refused each time to do either. Complained to the AFCA who did nothing for 6 months and then lost interest without obeying their charter to get me recompense.

I have AAMI comprehansive for nearly 3 years, never claim, and I had a terrible and unprofessional experience with the cuatomer service and their roadside assistance last month.
My car suddenly had the warning sign flashing on the board indicating something wrong with the handbreak, also the light on the handbreak button was flashing. So I quickly parked at a nearby carpark and tried to undone the flashing lights, turned off the car and on, then long press the handbreak button, but then the handbreak was fully locked and wouldnt budge. So I called AAMIs roadside assistance, it was a very hot summer day, so I went somewhere with a shade because it says going to wait for 1.5 hours, left my mobile number in.their system as well. But when I walked to my car just 10 seconds away after waited about 1 hours, and waited for another 20mins, no roadside here so I called the roadside.number again, only got.told that they came and tried.to call me but went straight.to voice mail, so the staff told me that I cannot get another roadside assistance (although several weeks later, their customer service hub stafftold me that not true, I can call for another roadside assisyance). Thought something wrong with my phone(blocking unknown caller), after finished the call with the roadside team, I asked a friend to use her 2nd.phone that never called my.phone before to try and.call me, to see if thats gonna go straight through to voice mail, but her phone call was fine, I can pick up her call no.problem, also I strongly doube that roadside mechanic ever called me,.because there wasnt any missed call since 8.20 am till 10.30am (they said the mechanic arrived at 10.03am).
The the worst ever thing was the roadside staff offered to.areange a tow truck, that was the worst decision I agreed, I mention to that staff about the fully locked handbreak, but yet the tow truck she sent to me was very unprofessional, he put 2 pads under the 2 back wheels without securing those in place, then start force driving my handbreak locked car to his truck, but in the halfway, the pad on the left side fell off without him noticing it,.and only stopped and.check after the car had a very loud and sharp noise of screeching breaks.
After arrived the mechanic shop I chose, they showed me that the motor gear of left handbreak had broken and for a replacement cost me 1000!
Then another nightmare when I lodge a complaint via an email to their Melbourne headoffice, then they tried to.call me but due to my job, I always driving during working hour, so they left me a message asked me to call back to their 13 number, so I did and for 3 days, I was trying all the 6 options that you must pick after dial the 13 number, and 3 times their staffs just transdered me to the option 6 roadside team, but the team told me that they dont have a staff called Cxxxx, that was a extremely frustrating experience and feels like they just want to make you so frustrated and give up the complaint. On the 3rd day I tried and.before the staff transfered me to the roadside team the 4th time, I told her that do not do it and requested to talk to someone that from the customer service hub(thats the information I found from the email that they said they have closed my case while I was trying for 3 days to find Cxxxx who left me a message).
All in all, dealing with AAMI roadside and customer service (if any) was a terrible and extremely frustrating experience. I.will cancel the comprehensive policy and go fine the other one that has better customer service.

I take great issue with your recent advertisement, showing a man running around the filthy house with mess everywhere after Christmas to grab mess and rubish laying around to try put it in the bins to get the bins out, anyone and everyone knows a wife would have that mess cleaned up before going to bed and would have bins ready to go out. Simply should have showed the man rushing to put the bin out that he forgot to do after his wife asked him 4 times.

15 year and home insurance goes up 61% then 31% 2 years renewals.
Saying we are now higher risk in riverine flood - not near any body of water. Council say we are not in flood area. Planning says we are not on land that inundates. Took it to AFCA - still ongoing. AAMI say we were given option to opt out and reduce cost. We weren't and have tried since hearing this twice and told we cant do this. I wonder if AFCA will do anything about this. AAMI seem to be confident that AFCA cannot oversee this sort of complaint. I wonder what is the point of an overseerer if AAMI can and will do what they want,when they want without any accountibility!

No customer service and do everything possible to make a claim difficult. Over a week in and no closer to having our car fixed. Definitely do not deliver what they advertise. DO NOT insure with AAMI, they DO NOT approve claims. Have reported them to AFCA so helpfully this will help. They charge a premium for zero in return.

I’m wait for AAMI pick to phone for more then 40min and still waiting
47min now still waiting 1300041691
I already takeing a screenshot

20 years, 3 policies (2x Car & 1x house), 1st claim. Appalling. Every conceivable block in place to avoid paying out. Find any insurer other than AAMI or anyone in it's ownership group. They have made product profitability decisions that are adverse to their customers. Tenure and service don't matter at all. Again whatever you do, avoid AAMI.

Avoid AAMI at all costs. They are a ripoff company with no customer service. Ten days after my claim, my car is still sitting in a repair shop. AAMI takes shortcuts and uses aftermarket parts, which voids my extended warranty with Porsche. Avoid AAMI.