The AA Warranty Reviews 

830
TrustScore 4 out of 5

4.1

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Review summary

Created with AI, based on recent reviews

Evaluating 107 reviews, reviewers had a great experience with this company. Customers consistently appreciate the dedicated account managers and support team for being exceptionally approachable, friendly, and extremely quick to respond to everyday business queries. People truly find the warranty coverage options and overall service process remarkably straightforward, reliable, and beneficial for both local dealerships and individual clients. Some reviewers were not happy with lengthy vehicle repair delays at approved service centres and unsupportive communication when attempting to resolve unexpected mechanical issues. A few other people also felt that policy terms were quite unclear, experiencing major difficulties when trying to reach advisors for prompt assistance.

What people talk about most

Warranty

Users describe positive interactions with warranty services, noting that representative support is helpful... See more

Staff

Customers consistently note positive experiences with staff, highlighting helpful and professional service... See more

Service

Reviewers highlight positive aspects of service, noting that processes are straightforward and communication... See more

Customer service

Consumers find customer service to be positive, highlighting that the support team is consistently helpful,... See more

Product

Reviewers mention negative feedback about product quality, frequently reporting that they purchased faulty... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We’ve been using AA Warranty for our car sales and have had a really positive experience so far. Claims have been handled smoothly and the process is straightforward for both us and our customers. Ant... See more

Company replied

Rated 5 out of 5 stars

We’re a dealer group (Nearly New Car Sales) with Anthony Wood as our account manager. We have been impressed with how well the AA respond to our Customer’s warranty claims and the fairness provided fo... See more

Company replied

Rated 5 out of 5 stars

Tricked thinking that extended warranty for a van will have free road side assistance attached. Commercial vehicles do not get that. And they tell you that after only the purchase :) What are the... See more

Company replied

Rated 5 out of 5 stars

We have been using the AA for our extended warranties for the past 6 months or so. Their pricing is fair, claims process seamless and our account manager Steven Bigger is great, any questions or quer... See more

Company replied


Company details

  1. Insurance agency

Written by the company

We're the UK's number 1 motoring organisation, providing vehicle warranties for customers for over 10 years. Through our various warranties you can get peace of mind against expensive repair bills whether you just need to cover the essentials or are looking for something a little more comprehensive . In addition, there is no limit to the number of claims you can make, you’ll have access to a nationwide approved repair network and access to AA Breakdown cover. T&C’s apply. https://www.theaa.com/cars/warranty/free-cover Our aim is to ensure you have the help and support you need at every stage of your driving life so do contact us if you would like to find out more. https://www.theaa.com/cars/warranty


Contact info

4.1

Great

TrustScore 4 out of 5

830 reviews

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Asks customers to review

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Replied to 88% of negative reviews

Typically replies within 1 week

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4.1

All reviews

(830)

106 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

We have been using AA Warranty for a…

We have been using AA Warranty for a couple of years now. Great company to do business with. Our account manager - Simon is brilliant. Great communication skills and very easy to deal with.

2 March 2026
Unprompted review
The AA Warranty logo

Reply from The AA Warranty

Hi Am, It is great to read such positive feedback and we are pleased that you have had a good experience with us! We will certainly pass your comments on to the team. Thanks, AA Warranty

Rated 5 out of 5 stars

We have been an AA Warranty dealer for…

We have been an AA Warranty dealer for a few years now. Never had a problem with them always paid out on legitimate claims. Shani our rep is always on hand when needed and is a pleasure to work with.

26 February 2026
Unprompted review
The AA Warranty logo

Reply from The AA Warranty

Hi Simon, Thank you for taking the time to provide us with your feedback. It is great to hear that you have had a good experience with AA Warranty and we hope that this continues! Thanks, AA Warranty

Rated 5 out of 5 stars

100% Recommended.

100% Recommended.
Great company to work with, great team to deal with, and absolute pleasure working with our Account Manager Shani ..

26 February 2026
Unprompted review
The AA Warranty logo

Reply from The AA Warranty

Hi Deividas , Thanks for getting in touch. We're really pleased to hear that you are happy with the service you have received. Thanks, AA Warranty

Rated 5 out of 5 stars

I have been using AA warranties for the…

I have been using AA warranties for the last 4 years, they are a valued partner to my business. Ian my account manager is always on hand if I need any assistance

26 February 2026
Unprompted review
The AA Warranty logo

Reply from The AA Warranty

Hi Craig, Thank you for taking the time to leave us a great review. AA Warranty

Rated 5 out of 5 stars

All good so far

As a Car dealer we’ve had lots of positive feedback from our customers as the AA name is well known in the industry. My rep Katrina has been very helpful setting us up and it’s important that the warranty is as good as the car buying experience as it’s the back end of the business and customers need to be looked after. I also like the fact that any warranty purchased comes with a 12 month breakdown cover. 👌

23 January 2026
Unprompted review
The AA Warranty logo

Reply from The AA Warranty

Hi Michael, Thank you for taking the time to provide us with your feedback. It is great to hear that you have had a good experience with AA Warranty and we hope that this continues! Thanks, AA Warranty

Rated 5 out of 5 stars

We have been in partnership with the AA…

We have been in partnership with the AA warranty since early 2024. The backup and assistance provided by our account manager Ian is first class. He is always on hand as and when required.

25 February 2026
Unprompted review
The AA Warranty logo

Reply from The AA Warranty

Hello, Thanks for getting in touch. We're really pleased to hear that you are happy with the service you have received. Thanks, AA Warranty

Rated 5 out of 5 stars

Ian is a brilliant account Manager

Ian is a brilliant account Manager - just a phone call away, always happy to help and a generally nice man.
He is honest and reliable and a credit to his Employer.

25 February 2026
Unprompted review
The AA Warranty logo

Reply from The AA Warranty

Hi Katie, It is great to read such positive feedback and we are pleased that you have had a good experience with us! We will certainly pass your comments on to the team. Thanks, AA Warranty

Rated 5 out of 5 stars

The AA Warranty, A great partner for your business

The AA Warranty is a solid, reputable product that helps increase buyer confidence and definately supports us in the sales process. The strength of the AA Branding makes it a reputable, recognisable partner for our business which we find reassures customers.

We have a great working relationship with Katrina Sparks, our AA Warranty representative, she always responds promptly to our emails/calls and this is a very important if we are trying to resolve an issue.

25 February 2026
Unprompted review
The AA Warranty logo

Reply from The AA Warranty

Hi Wayne, Thank you for taking the time to provide us with your feedback. It is great to hear that you have had a good experience with AA Warranty and we hope that this continues! Thanks, AA Warranty

Rated 5 out of 5 stars

Great knowledge and service from Paul

Great knowledge and service from Paul Dunk. Always on hand to help with any queries or issues. Highly recommended.

24 February 2026
Unprompted review
The AA Warranty logo

Reply from The AA Warranty

Hi Jordan, Thank you for taking the time to leave us a great review. AA Warranty

Rated 5 out of 5 stars

We have been working in partnership…

We have been working in partnership with AA warranty for over 6 month now highly recommend these guys, Ian our rep is fantastic goes above and beyond.

Thanks.
Ash
G&M CAR SALES

24 February 2026
Unprompted review
The AA Warranty logo

Reply from The AA Warranty

Hi Ashley, It is great to read such positive feedback and we are pleased that you have had a good experience with us! We will certainly pass your comments on to the team. Thanks, AA Warranty

Rated 5 out of 5 stars

Very helpful

We’ve been working with AA warranty for a while now, our account manager Simon has been very helpful whenever we need anything.

24 February 2026
Unprompted review
The AA Warranty logo

Reply from The AA Warranty

Hi Ben, Thank you for taking the time to provide us with your feedback. It is great to hear that you have had a good experience with AA Warranty and we hope that this continues! Thanks, AA Warranty

Rated 5 out of 5 stars

I have always found the service from…

I have always found the service from the AA and in particular Shani Cochins excellent. Helpful, responsive and great at communicating. Happy to recommend.

22 February 2026
Unprompted review
The AA Warranty logo

Reply from The AA Warranty

Hello, Thank you for taking the time to leave us a great review. AA Warranty

Rated 5 out of 5 stars

Excellent Service

I would like to share very positive feedback regarding the service we continue to receive from AA Warranty , particularly through the outstanding support of our Account Manager William Carr.
The professionalism, responsiveness, and genuine commitment to helping our business have been exceptional.Our Account Manager consistently goes above and beyond - whether it’s providing clear guidance , resolving queries quickly , or ensuring we always have the right information to support our customers. This level of care makes a real difference to our day to day operations .
It is rare to find a provider that combines strong product knowledge with sure reliable and personable service . We truly value the partnership we have with AA warranty and feel confident knowing we are supporting by someone who takes pride in delivering excellent customer care.
JP Motor Trade Ltd Team

20 February 2026
Unprompted review
The AA Warranty logo

Reply from The AA Warranty

Hi Chet, Thanks for getting in touch. We're really pleased to hear that you are happy with the service you have received. Thanks, AA Warranty

Rated 5 out of 5 stars

We’ve been dealing with AA warranty for…

We’ve been dealing with AA warranty for a long time. Anthony Wood is an amazing account manager. Very helpful and professional and made it less stressful for us.

19 February 2026
Unprompted review
The AA Warranty logo

Reply from The AA Warranty

Hello, It is great to read such positive feedback and we are pleased that you have had a good experience with us! We will certainly pass your comments on to the team. Thanks, AA Warranty

Rated 5 out of 5 stars

As an AA approved repairing garage in…

As an AA approved repairing garage in Brislington, Bristol we have always found the AA warranty service an easy and straight forward system to deal with. They keep you updated throughout the claims process with an easy to use platform to work with. Katrina from the AA is our area representative of which she can not be faulted, often going above and beyond to support the claims process through out.

18 February 2026
Unprompted review
The AA Warranty logo

Reply from The AA Warranty

Hi Adam, Thank you for taking the time to provide us with your feedback. It is great to hear that you have had a good experience with AA Warranty and we hope that this continues! Thanks, AA Warranty

Rated 5 out of 5 stars

Excellent as always…

We are overwhelmed by the support and care that Anthony Wood & his team provided us. He is incredibly approachable and personable as well as knowledgeable. We’ve no reason to look any further for our warranty needs. Thanks Anthony & Team.

18 February 2026
Unprompted review
The AA Warranty logo

Reply from The AA Warranty

Hi Elliot, Thanks for getting in touch. We're really pleased to hear that you are happy with the service you have received. Thanks, AA Warranty

Rated 5 out of 5 stars

We are a dealership that have been…

We are a dealership that have been using AA warranties for around 6 months now. We find its a great selling point for our stock (3-5 year old cars / vans) and good peace of mind for our customers. Claims have been dealt with quickly and professionally. Our account manager Katrina is always at the end of the phone if we need anything. I recommend this service.

18 February 2026
Unprompted review
The AA Warranty logo

Reply from The AA Warranty

Hi Chris, Thanks for taking the time to leave feedback, we are pleased to hear that you are happy and that the claim was processed quickly. Thanks, AA Warranty

Rated 5 out of 5 stars

Fantastic customer service

Fantastic customer service, always so helpful, katrina is especially kind and caring and helpful 5 stars a must

18 February 2026
Unprompted review
The AA Warranty logo

Reply from The AA Warranty

Hello, Thank you for taking the time to leave us a great review. AA Warranty

Rated 5 out of 5 stars

Katrina

Katrina is always great. Super professional and very knowledgeable.

Thank you.

17 February 2026
Unprompted review
The AA Warranty logo

Reply from The AA Warranty

Hi Jack, Thank you for taking the time to provide us with your feedback. It is great to hear that you have had a good experience with AA Warranty and we hope that this continues! Thanks, AA Warranty

Rated 1 out of 5 stars

Serious customer service failure!

Avoid this company, serious customer service failure.
My grandson saved up hard for his first car. He paid extra for AA warranty thinking this would cover him incase of problems, how wrong could he be. His car has been sitting in a Halfords (AA’s recommended service garage) for 5 days while they decide if they can do the repair, which is quite a simple one. The person he is supposed to speak to has been in a meeting every time he rings, going for Guinness Book of Records longest meeting award. They have now decided they can’t do the repair, and want him to move the car to another branch of Halfords. The AA have been totally ineffective while this has been happening, no support or care, not the kind of service you would expect from one of the countries supposed largest motoring support companies.
We have found a local garage who will do the work but my grandson will have to pay for it. This is however not over!!!

12 February 2026
Unprompted review
The AA Warranty logo

Reply from The AA Warranty

Hi Jenny, Thank you for bringing this to our attention, we're sorry to hear that your experience has fallen short of your expectations. We take all feedback seriously and use it to improve our services going forward. As you would expect, we are very keen to discuss your review further. Please email warrantysupport@theaacars.com with just your registration number and contact details then a member of our team will then be in contact to hopefully reach a resolution.

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