The AA Warranty Reviews 

I have a car that is reliable, clean, and very useful for my needs, however the mileage is high but although the car is regularly serviced by the dealer so it pays me to get the extended warranty

Great service, was very straightforward, quick in approving the quote from the garage .

My repair was all completed through my warranty and the actual repair literally took the garage 10 minutes. The only down side was it took about 5 weeks to get to this point- when your car doesn't lock, that's not good!

Terrible service
I will be cancelling warranty
Gave all information and still putting blocks in place
Even RAC report is not good enough!!

My dad has been very disappointed in the AA vehicle inspection report for a car they purchased. October '24 the AA inspector passed the wheels and tyres. A few days prior to this there had been advisories on the tyres and these were condemned as dangerous. New tyres were purchased 7.4.25 after garage inspection. The tyres deflated 7 days after inspection costing £662.27 at tyre pros who gave us a full report. My father had been in touch with a woman called lady at the AAs Ware office but he felt she was just giving him the 'run around' and he did no get anywhere with her in looking into this matter.

I gave you my father's contact details and he doesn't believe you have tried to contact him.

Claim paid out within days after being approved. Telephone operator was helpful during my initial claim enquiry.

Very happy with the service that I had, keeping me updated with what was happening.

I spoke to Lisa, and explained that I received an email that I needed help understanding due to being dyslexic and autistic so I needed the decision email explaining in an easy to understand manner. She nailed it! She reviewed my claim and help me understand what I needed to do and what was covered!
Thank you Lisa, you really have helped me alot and eased my stress levels

Extremely reliable, picked my car up and dropped it back to my home address. Excellent service!

Claim refusal. AA a very difficult to contact and work via a list of garages which lacked the expertise to diagnose the issue. In the end they refused to pay out for the fault on the basis of lack of prior approval from Ford main dealer. Although this may be in the T's and C's, practtically speaking, they make the claim approval so painful that you lose the will to live

Very easy to deal with I had literally nothing to do, it was so easy.

Bought the warranty and three weeks later I had a "Suspension Problem " warning light come up. the actual warranty is with Opteven. This is a third party company NOT the AA. The garage told me that Opteven demanded the computer readout from them. Presumably to see if it was a pre-existing fault and to make sure I'd been driving the car upto the date i reported the fault light. Turned out I needed a new air suspension compressor. having had their investigation thwarted, they refused the claim, saying that as I hadn't put the exact mileage on my application form, (I'd rounded 67850 miles up to 68000) it was a false claim and that the agreement was cancelled. Tell me, what difference did that make? And before they give the standard reply telling me to contact their complaints department - I did that. Den of con-men. they even took the next month's direct debit from my account. (Which I'm now told will be refunded). Well Opteven, you lost a year's premiums for a £500 repair. Not very sound economics. AVOID.
Since then, they asked me to contact them directly. (see below). I did this and here we are a month later with no reply. customer care? No. Make any ridiculous excuse not to pay for a legit repair and then turn a deaf ear.

We have our fleet of vans covered with this warranty, we have so far made 3 claims , 2 with no problems, however the 3rd was a fault with the gear box , they wanted the garage to strip it down to find the fault , this would cost over £900 , with no guarantee we would get the money back if the fault found was not covered . After calling customer services, Lisa was very helpful and put me in touch with the technician managing the claim . David was very professional and together we were able to compromise and come to an agreement which I deemed favourable for both parties . David authorised the claim within a few hours and called me back to explain and confirm. It was a pleasant experience that was dealt with in a fair and amenable way.

Great warranty company, very easy to use. Highly recommend!!!

Don't buy AA warranty. its misleadning, dont ever buy AA warranty, as its operated by third party. My claim was declined for turbo issue. its happened 2 years after taking out the policy. AA breakdown cover is brilliant, not AA Warranty.

So glad I got this extra guarantee after purchasing my vehicle. With a broken spring causing damage to the shocks I was relieved. What a painless process to claim! Called the authorised garage, booked in and the rest was taken care of. Would highly recommend. A usually stressful situation was taken care of quickly. Thank you so much for your service.

Having only having my new car for 3 weeks before I needed the coolant housing replaced, I was a bit worried. But these guys made my worries null and void and sorted the claim out very quickly. Thanks guys.

Quick , efficient customer service, my claim was deal very fast. nothing was a problem

No hassle and no fuss the job was sorted and paid for.
I’m very happy with the service

Parking sensors stopped working after I brought my car. Prompt agreement to pay for repairs and also prompt reimbursement of the cost once complete. Excellent service so glad I brought my car with this option.