Abbott Lyon Reviews 33,076

TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Considering 10,922 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the beautiful and high-quality products, noting their durability and longevity, with many pieces lasting a long time without tarnishing or losing quality. People appreciate the wide variety of styles available, including personalized options, making them suitable for both personal use and gifting. Many consumers also highlight the fast delivery and excellent customer service, with staff often going above and beyond to resolve issues. However, some customers experienced significant delays with their orders, particularly for personalized items, leading to frustration and missed occasions. A few other people also felt that the quality of some items, especially personalized ones, was not as expected, with issues like images distorting or letters falling off. Some reviewers also reported unsatisfactory experiences with customer service regarding these delays and quality concerns.

What people talk about most

Product

Users describe positive interactions with product, with many reviewers consistently praising the high quality... See more

Quality

Customers consistently note positive experiences with quality, praising the high quality and durability of... See more

Delivery service

People report positive experiences with delivery service, often praising the fast delivery times, with some... See more

Order

Reviewers highlight ambiguous aspects of order experiences, with many expressing frustration over long... See more

Customer service

Customers had ambiguous experiences with customer service, with many reviewers praising the excellent and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

The BEST EVER. I've been using abbott lyon for years! I've never had a problem at all with my jewellery. It's absolutely beautiful, amazing quality and unlike other places it lasts! There is something... See more

Rated 5 out of 5 stars

The service i have received has been amazing. I ordered a memorial necklace for my daughter as I have terminal cancer. They are giving me a free painting and cream tea day after hearing my story. I... See more

Rated 5 out of 5 stars

The company is the best in the market in terms of producing high quality jewellery and keeping up with the latest trends! I am in love with EVERY new collection they make. I have now built a lovely co... See more

Rated 5 out of 5 stars

Bought many times from this company. Love their jewellery! Unfortunately, one of my items broke within a month. But their customer service team are exceptional! Had the issue resolved within 24 hou... See more


Company details

  1. #239 of 294 best companies in Jewellery shop
  2. #107 of 132 best companies in Watch shop

Written by the company

Focused on becoming the go-to brand for beautiful, high-quality personalised jewellery and accessories, Abbott Lyon was founded in 2015 by a talented team of individuals with a passion for affordable luxury. Designed in-house by our teams in Bath and London, our brand has found loyal fans around the world, and we’re beloved for our bespoke designs, super desirable styles and special shopping experience.


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

33k reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 99% of negative reviews

Typically replies within 48 hours

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Rated 5 out of 5 stars

I’ve been loving my Abbott Lyon pieces

I’ve been loving my Abbott Lyon pieces! The quality feels premium, with a beautiful luxury look at an affordable price. The jewellery is lightweight, comfortable to wear all day, and adds an elegant touch to any outfit.

What impressed me most is how well the pieces maintain their shine with regular wear. The personalized options make them feel extra special and perfect for gifting. The packaging is also gorgeous and gives a high-end unboxing experience.

19 June 2026
Unprompted review
Rated 5 out of 5 stars

I love this company

I love this company: the variety of styles, the customisation, the shipping time and most of all the quality! Everyday for 2 years I have worn 2 necklaces from here and they haven’t tarnished or rusted in the slightest. Well worth it and I love having my kids initials close to my heart🫶🏻

19 June 2026
Unprompted review
Rated 5 out of 5 stars

I broke my bracelet which I love



I broke my bracelet which I love, I contacted yourselves and within the hour a new one was chosen, reserved and purchased for me at no cost. What a service no quibble no waiting it will be here on Monday what a fantastic company. Thank you

19 June 2026
Unprompted review
Rated 5 out of 5 stars

Custom Legacy Necklace is amazing!

I am so happy with my Custom Legacy Necklace from Abbott Lyon. I got it with my mum and dads birthstones which is so special to me as my dad passed away unexpectedly in 2023, so having something like this is so beautiful in his memory, and to honour the gorgeous love him and my mum had. It was delivered quickly, it’s stunning quality and just like all the other Abbott Lyon things I have, I absolutely love it!

16 June 2026
Unprompted review
Rated 5 out of 5 stars

I recently purchased the new summer…

I recently purchased the new summer Cowboy hat and it’s absolutely stunning! So pleased with the quality, will be a staple piece for me this summer! Great service and quick delivery as always. Recommend!

3 June 2026
Unprompted review
Rated 5 out of 5 stars

I absolutely love my Abbot Lyon pieces

I absolutely love my Abbot Lyon pieces. They are totally unique, suited for every day wear and very affordable!
I am so happy with the customer service too, any small issues always resolved quickly

18 June 2026
Unprompted review
Rated 5 out of 5 stars

Great quality and price.

Absolutely obsessed with my Abbott Lyon jewellery. The quality is amazing, it’s so easy to wear every day, and it adds the perfect finishing touch to any outfit. The necklaces catch the light beautifully in the sunshine and I’ve had so many compliments on them already. Definitely one of my favourite jewellery brands! ☀️💛

15 January 2026
Unprompted review
Rated 3 out of 5 stars

Be prepared for disappointment

Personalised item was ordered on 3rd April well in advance of when it was required. On the 23rd of May it was updated to "on its way" on the website and on my An Post app with "info received".
I made contact with customer service as the status had not changed for a number of weeks. Santana was great to deal with and kept me updated as to where my item was. On 16th June I received an email stating that the item was lost in transit.
An option of receiving a replacement item was given with the estimated date of delivery 15th September. I requested a refund and this was done straight away.
My advice when purchasing from this website is ensure you leave plenty of time for delivery even with the estimated time of delivery given.

16 June 2026
Unprompted review

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