Abbott Lyon Reviews 33,100

TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Considering 10,922 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the beautiful and high-quality products, noting their durability and longevity, with many pieces lasting a long time without tarnishing or losing quality. People appreciate the wide variety of styles available, including personalized options, making them suitable for both personal use and gifting. Many consumers also highlight the fast delivery and excellent customer service, with staff often going above and beyond to resolve issues. However, some customers experienced significant delays with their orders, particularly for personalized items, leading to frustration and missed occasions. A few other people also felt that the quality of some items, especially personalized ones, was not as expected, with issues like images distorting or letters falling off. Some reviewers also reported unsatisfactory experiences with customer service regarding these delays and quality concerns.

What people talk about most

Product

Users describe positive interactions with product, with many reviewers consistently praising the high quality... See more

Quality

Customers consistently note positive experiences with quality, praising the high quality and durability of... See more

Delivery service

People report positive experiences with delivery service, often praising the fast delivery times, with some... See more

Order

Reviewers highlight ambiguous aspects of order experiences, with many expressing frustration over long... See more

Customer service

Customers had ambiguous experiences with customer service, with many reviewers praising the excellent and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

The BEST EVER. I've been using abbott lyon for years! I've never had a problem at all with my jewellery. It's absolutely beautiful, amazing quality and unlike other places it lasts! There is something... See more

Rated 5 out of 5 stars

The service i have received has been amazing. I ordered a memorial necklace for my daughter as I have terminal cancer. They are giving me a free painting and cream tea day after hearing my story. I... See more

Rated 5 out of 5 stars

The company is the best in the market in terms of producing high quality jewellery and keeping up with the latest trends! I am in love with EVERY new collection they make. I have now built a lovely co... See more

Rated 5 out of 5 stars

Bought many times from this company. Love their jewellery! Unfortunately, one of my items broke within a month. But their customer service team are exceptional! Had the issue resolved within 24 hou... See more


Company details

  1. #237 of 292 best companies in Jewellery shop
  2. #107 of 132 best companies in Watch shop

Written by the company

Focused on becoming the go-to brand for beautiful, high-quality personalised jewellery and accessories, Abbott Lyon was founded in 2015 by a talented team of individuals with a passion for affordable luxury. Designed in-house by our teams in Bath and London, our brand has found loyal fans around the world, and we’re beloved for our bespoke designs, super desirable styles and special shopping experience.


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

33k reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 99% of negative reviews

Typically replies within 48 hours

How this company uses Trustpilot

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Rated 5 out of 5 stars

Exceptional service

I can't fault the service of Abbott Lyon. They dealt with and sorted a slight issue with my order quickly and efficiently. I've had several items of jewellery from them and will continue to order from them in the future.

9 June 2026
Unprompted review
Rated 5 out of 5 stars

Never disappointed!

My Abbott Lyon jewellery never disappoints. Nothing has broken, nothing has tarnished, and they're the perfdct every day or special occasion pieces 😍

10 June 2026
Unprompted review
Rated 5 out of 5 stars

Love Abbott Lyon

Love Abbott Lyon, timeless pieces that last a life time! They are tarnish free, super stylish and some you can personalise to your own taste! Very worth it for those special pieces!

1 June 2026
Unprompted review
Rated 5 out of 5 stars

I bought the jewlery set for my…for my daughter to wear on her wedding day

I bought the jewlery set for my daughters surprise wedding gift to wear on the day. She absolutely loved it she had hinted she needed a bracelet to wear and spotted the one I had seen as well so I decided to buy the complete set as a surprise I was a little disappointed in the presentation I would have liked it in a jewellery box and not in individual sleeves so maybe an option for customer would be to have it presented in a jewellery box as you would get from a jewlers.

6 June 2026
Unprompted review
Rated 5 out of 5 stars

I love abbott lyon

I love abbott lyon, they have so many gorgeous pieces of jewellery to choose from, its well presented and you can buy various gift bags or gift boxes to put them in. The delivery is quick.

29 May 2026
Unprompted review
Rated 5 out of 5 stars

I absolutely love the Clover…

I absolutely love the Clover Collection. To me it’s the perfect combination of elegance, classic style, and timeless beauty. The bracelet is my favourite piece because it feels so refined and balanced. The clovers aren’t oversized or overcrowded, making it delicate enough for everyday wear. I also love the choice of colours, which adds to its sophisticated and versatile look.

1 June 2026
Unprompted review
Rated 5 out of 5 stars

Fantastic customer service

I had an issue with my bracelet so emailed AL team. I got a response from Siphamandla the same day to each of my emails and my issue was resolved efficiently. I was impressed my the customer service I received, it’s not often you get this these day.

8 June 2026
Unprompted review

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