The employee that spoke with me on the phone was very attentive and made sure that I had a supply of my order as soon as possible to ensure that I didn’t go without. He made sure that my order was e... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Customer service staff is first grade. Not only checking to see how I was feeling but if there were any changes in my health. Always ship my order on time & send me tracking information to follow
Company replied
The speed of delivery is appreciated. However, the packaging is not what it used to be. I used to receive my supplies in a sturdier box that they fit into perfectly. Now, the box is flimsy and some of... See more
Company replied
My only concern is sometimes the outside boxes the products are shipped in are damaged and partially unsealed. I’m sure this is more a delivery company issue. Otherwise I’m very satisfied with the qua... See more
Company replied
Company details
Written by the company
A Leading National Supplier of Urological, Ostomy, and Wound Care Supplies. ABC Medical is a passionate supporter of adaptive sports teams, organizations, and college programs. Come Adapt.Believe.Compete with us!
Contact info
1660 SW Saint Lucie West Blvd, 34986, Port Saint Lucie, United States
- www.abc-med.com
4.7
Excellent
4k reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 48 hours
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Reply from ABC Medical
Hello Elizabeth,
Thank you for your wonderful five-star review! We are delighted to hear that you had a positive experience. Providing friendly, professional, and helpful service is always our goal, and we're glad our representative was able to assist you. We truly appreciate your feedback and thank you for choosing ABC Medical!
ABC Medical Supplies Team
Product arrived on time and person…
Product arrived on time and person taking the order was friendly and very helpful
3 October 2026
Reply from ABC Medical
Hello Romeo
Thank you so much for your 5-star review! We're delighted to hear that your product arrived on time and that our representative provided friendly and helpful service. Delivering a positive experience from order placement to delivery is always our goal. We truly appreciate your kind words and thank you for choosing us!
ABC Medical Team
I completed an order
I completed an order
from a text (I think) on my phone. 1st order since original order. Waited, called as Mark was getting very low, and found that I evidently marked mark was in the hospital or on home health. I believe you should have called me to verify. Especially since this was my first order to place. But when I called to check on it, you did come through quickly with the order, so I am thankful for that. I'm learning. Perhaps you can too.
9 October 2026
Reply from ABC Medical
Hello Mark,
Thank you for sharing your experience. We're sorry for the confusion with your first reorder and understand how concerning it can be when supplies are running low. We truly appreciate your feedback and are glad our team was able to quickly get your order taken care of once you reached out. Thank you for your patience, and for helping us learn and improve so we can provide a better experience moving forward.
ABC Medical Team
From the customer service to the…
From the customer service to the delivery, ABC Medical is a staff of wonderful, caring people!
9 October 2026
Reply from ABC Medical
Hello John,
Thank you for your 5-star review! We're honored to hear that from customer service to delivery, your experience with ABC Medical was such a positive one. Our team takes pride in providing compassionate care, dependable service, and timely deliveries, so it's wonderful to know our staff made a difference. We truly appreciate your kind words and thank you for trusting ABC Medical with your healthcare needs!
ABC Home Medical Supply Team
Reply from ABC Medical
Hello Patti,
Thank you for your 5-star review! We're delighted to hear that you found our staff friendly, were pleased with the quality of our products, and experienced excellent delivery times. Providing dependable products and timely service while delivering a positive customer experience is what we strive for every day. We truly appreciate your feedback and thank you for choosing us!
ABC Home Medical Supply Team
Reply from ABC Medical
Hello Raymond,
Thank you for your wonderful 5-star review! We're so glad to hear that everything went well and that our staff made a positive impression. Providing friendly, helpful service is always our goal, and it's great to know we delivered a good experience for you. We truly appreciate your feedback and look forward to assisting you again in the future!
ABC Home Medical Supply Team
My delivery was
My delivery was punctual and precise. Thank you for your efficiency .
29 September 2026
Reply from ABC Medical
Hello Anthony,
Thank you for your 5-star review! We're delighted to hear that your delivery arrived on time and exactly as expected. Providing accurate, reliable service is important to us, and we're glad our team's efficiency made a positive difference in your experience. Thank you for choosing ABC Medical. We appreciate your trust and look forward to serving you again in the future.
ABC Home Medical Supply Team
Total Satisfaction with ABC Medical!
Todd answered my call. He was extremely personable, congenial and efficient. My supplies showed up when he promised. A great experience all the way around!
7 October 2026
Reply from ABC Medical
Hello Cody,
Thank you for your 5-star review! We're thrilled to hear that Todd provided such personable, friendly, and efficient service. It's wonderful to know your supplies arrived as promised and that your experience was positive from start to finish. We take pride in delivering dependable service and support, and we will be sure to share your kind recognition with Todd. Thank you for choosing ABC Medical. We truly appreciate your trust and look forward to serving you again in the future.
ABC Home Medical Supplies Team
communication
The person on the phone did a great job of making me understand how my order was being placed and when it would ship
6 October 2026
Reply from ABC Medical
Hello Richard,
Thank you for your 5-star review! We're delighted to hear that our team did a great job explaining the ordering process and keeping you informed about when your order would ship. Providing clear communication and a smooth experience is important to us, and we're glad we could meet your expectations. Thank you for choosing ABC Medical. We appreciate your feedback and look forward to serving you again in the future.
ABC Home Medical Supplies Team
I was able to talk to a real person one…
I was able to talk to a real person one on one to get our new delivery system organized, and I feel very confident that it’s going to run smoothly in the future and this relieves the stress I have of always wondering, where are the catheter's for my husband?
I’m very thankful for the service I receive from ABC Medical!
5 October 2026
Reply from ABC Medical
Hello Connie,
Thank you for your 5-star review! We're delighted to hear that you were able to speak directly with a member of our team and get your delivery process organized in a way that gives you confidence moving forward. We understand how important it is to have dependable access to the supplies your husband needs, and we're pleased that this experience helped relieve some of that stress and uncertainty.Thank you for trusting ABC Medical with your care. We truly appreciate the opportunity to serve you and look forward to continuing to provide the support and service you deserve.
ABC Home Medical Supplies Team
Easy placing the order two days later…
Easy placing the order two days later they arrived
3 October 2026
Reply from ABC Medical
Hello Mark,
Thank you for your 5-star review! We’re delighted to hear that placing your order was easy and that your supplies arrived just two days later. Providing a simple ordering experience and prompt delivery is important to us, and we're glad we could meet your expectations. We truly appreciate your feedback and thank you for choosing us for your healthcare supply needs.
ABC Home Medical Supply Team
My experience involved a delivery…
My experience involved a delivery carrier problem.
I notified ABC Medical via a telephone conversation, and they quickly responded to my request. Well done!
24 September 2026
Reply from ABC Medical
Hello Terry,
Thank you so much for your wonderful 5-star review! We truly appreciate your patience while the delivery issue was being resolved. We’re especially glad our team was able to respond quickly and assist you. Providing dependable, caring service when our customers need us is very important to us. Thank you for choosing ABC Medical and for recognizing our team’s efforts!
ABC Medical Team
Reply from ABC Medical
Hello Louise,
Thank you so much for your kind words and 5-star review! Your encouragement means a great deal to our team. We truly appreciate your trust in ABC Medical and look forward to continuing to provide you with the excellent service you deserve!
ABC Medical Team
Delivered quickly
Delivered quickly. Representative was extremely helpful and professional.
1 October 2026
Reply from ABC Medical
Hello Frederick,
Thank you for taking the time to share your experience! We’re so pleased to hear that your order was delivered promptly and that our representative made your experience a positive one. Providing caring, professional service to our customers is always our goal. We truly appreciate you choosing ABC Medical!
ABC Medical Team
For the past year
For the past year, my catheters have consistently been delivered to the wrong address. I have to go to a neighbor's house to retrieve them. i have complained about this before. Other than that, everything is great.
1 October 2026
Reply from ABC Medical
Hello Henry,
Thank you for your feedback. We’re sorry to hear about the ongoing delivery issues and understand how frustrating it must be to repeatedly receive your supplies at the wrong address. We appreciate you bringing this to our attention and encourage you to contact our Customer Service team so we can review and address the issue. We're glad to hear that otherwise your experience has been a positive one.
ABC Medical Supply Team
Reply from ABC Medical
Hello Daniel,
Thank you for your wonderful 5-star review! We're delighted to hear that you've found ABC Medical easy to work with and that our service has been fast and efficient. Our goal is to make managing your supply needs as simple and hassle-free as possible while providing dependable support every step of the way. Thank you for choosing ABC Medical and for taking the time to share your experience. We truly appreciate your trust and support!
ABC Home Medical Supply Team
Very helpful with any requests
1 October 2026
Reply from ABC Medical
Hello Walter,
Thank you for your 5-star review! We're delighted to hear that our team has been helpful with your requests. Providing responsive, personalized support and ensuring our customers have a positive experience is always our goal. Thank you for choosing ABC Medical and for taking the time to share your feedback. We truly appreciate your trust and support!
ABC Home Medical Supply Team
Reply from ABC Medical
Hello Linda,
Thank you for your 5-star review! We're delighted to hear that your product arrived ahead of schedule and exceeded your expectations. Providing reliable, timely delivery is a top priority for our team, and we're glad we could make your experience a positive one. Thank you for choosing ABC Medical and for taking the time to share your feedback. We truly appreciate your trust and support!
ABC Home Medical Supply Team
Always need to call to make sure I will…
Always need to call to make sure I will receive my catheters in time. They come to me last minute many times.
29 September 2026
Reply from ABC Medical
Hello Mary,
Thank you for sharing your feedback. We're glad to hear that you continue to receive your catheter supplies, but we're sorry to learn that there have been times when you've felt the need to call to ensure your order arrives on time. We understand how important it is to have confidence that your supplies will arrive when needed, and we appreciate you bringing this concern to our attention. Your feedback is valuable as we continually work to improve our processes and provide a more seamless experience for our customers. Thank you for choosing ABC Medical and for giving us the opportunity to serve your healthcare needs.
ABC Home Medical Supply Team
Reply from ABC Medical
Hello Robin,
Thank you for your 5-star review! We're delighted to hear that our team was able to answer your questions about proper product use and provide the guidance you needed. We're also glad your order was shipped promptly. Providing knowledgeable support and reliable service is our top priority. Thank you for choosing ABC Medical and for taking the time to share your experience. We truly appreciate your trust and support!
ABC Home Medical Supply Team
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