Abc Gone Ltd Reviews 577

TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Evaluating 67 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their helpfulness, professionalism, and friendly demeanor, making interactions pleasant and efficient. Many people highlight the exceptional customer service, noting the quick response times and the smooth resolution of issues, which contributes to a stress-free experience. However, some people were dissatisfied with the company's accountability, mentioning that they felt issues were not addressed and that the company blamed landlords for problems. A few other people also felt that the company was negligent and unresponsive to complaints.

What people talk about most

Staff

Customers had positive experiences with staff. Reviewers consistently praise the team's professionalism,... See more

Service

Reviewers consistently mention positive feedback about the service. Customers frequently highlight the... See more

Response time

Consumers generally find the response times to be positive. Many reviewers highlight quick answers and... See more

Customer service

Reviewers highlight positive aspects of customer service. Customers consistently praise the professionalism,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Julie has been incredibly helpful ever since we moved into the property. Every time I’ve reported an issue, she’s responded quickly and made sure it was resolved without delay. We did have a tough per... See more

Rated 5 out of 5 stars

I’ve had a great experience renting my flat thanks to Zivile. She has always been very helpful, kind, and quick to respond whenever I had questions or needed assistance. It’s not easy to find someone... See more

Rated 5 out of 5 stars

Thank you so much letting manager ZIVILE. Pleasant and responsive and quick to respond to problems that arise. Broken washing machine in the apartment, urgent arrival of an engineer, diagnosis of... See more

Rated 5 out of 5 stars

I had the pleasure of dealing with Wiktoria Kocieda, and I must say she is absolutely excellent at her job. Calm, well-mannered, and extremely friendly, Wiktoria patiently waited for me and showe... See more


Company details

  1. Estate Agents

Written by the company

Whether you're looking to buy, sell, let, or rent; we believe that we'll be able to aid you through every twist and turn of the process.


Contact info

4.8

Excellent

TrustScore 5 out of 5

577 reviews

5-star
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1-star

Replied to 50% of negative reviews

Typically replies within 24 hours

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Rated 5 out of 5 stars

I just wanted to say a big thank to…

I just wanted to say a big thank to Wiktoria Kocieda for all her help throughout the rental process. She was incredibly efficient, clear, and helpful from the first viewing all the way through to completing the paperwork. It really made the whole experience smooth and stress-free.

I really appreciated how quickly she handled everything and kept me updated at each step. It’s rare to come across such prompt and professional service.

I’m happily recommend Wiktoria to others!

17 April 2025
Unprompted review
Rated 5 out of 5 stars

Wiktoria

I had a great experience with someone- super professional and friendly from the start. She showed me a house around Ilford and took the time to answer all my questions.
Everything was well-organized, and she made the whole process smooth and stress-free.
Highly recommend for anyone looking for a place in the area!

22 April 2025
Unprompted review
Rated 5 out of 5 stars

My experience has been amazing.

My experience has been amazing.
Thanks so much to Wiktoria for showing me the property and ensuring all processes were completed with speed and accuracy!
Thank you xx

15 April 2025
Unprompted review
Rated 5 out of 5 stars

Wiktoria

I was shown a property in Ilford by Wiktoria the experience was thorough and efficient and very clear. She answered all the questions I had for her and she was very approachable and helpful.

17 April 2025
Unprompted review
Rated 5 out of 5 stars

Zivile

Had problem with Boiler.
Zivile helped to sorted out the problem within a minutes. Thanks

16 April 2025
Unprompted review
Rated 5 out of 5 stars

Good Team

The agents that attended to me are all good in term services,quick response and keeping to time.
The property that I viewed was well refurbished and looked great.

1 April 2025
Unprompted review
Rated 5 out of 5 stars

Wiktoria

Wiktoria was a gem! She was so helpful and just one of the best agents I've come across in the last 3 months of searching for a dream home. She goes over and beyond to help, and is a very good listener by paying attention to every small detail and trying her best to fulfill what you need. I had a hard morning and she literally made jokes to make me laugh and it made my day. We need more warm hearted helpful people like Wiktoria :)

14 March 2025
Unprompted review
Rated 5 out of 5 stars

Abc gone all staff working so hard

Abc gone all staff working so hard. My first time experience with this team was great. Every single call or text they reply me on time.Especially thanks to Zivile rimkute (jullie). She helped me alot. I highly recommended this company.

29 December 2024
Unprompted review
Rated 5 out of 5 stars

Mould issue - thanks Sian

ABC Gone has been amazing in addressing my mould issue. As soon as I reported it, they acknowledged the problem and treated it with the urgency it deserved. It was such a relief to feel heard and not dismissed. They provided clear options to resolve the issue, making me feel like they genuinely care for the property as if it were their own. Highly recommend their professional and empathetic approach!

Thanks Sian!

21 January 2025
Unprompted review
Rated 5 out of 5 stars

I want to take a moment to express my…

I want to take a moment to express my gratitude for Sigita Gailiusaite, the property branch manager. She is always so helpful and goes the extra mile to assist residents. Whether it’s handling maintenance issues or answering questions, she’s consistently available and responsive. Her dedication to her role and the well-being of tenants makes a real difference. I highly recommend her for her exceptional service!

18 January 2025
Unprompted review
Rated 5 out of 5 stars

Helpful and effective

I was helped out by Jordan, who made the entire process as seamless as possible. I wasn’t in the country and couldn’t arrange a viewing, but Jordan sent me videos of the flat, answered all questions quickly and was great at communicating quickly and efficiently. All in all, thank you Jordan, and thank you to the entire team!

6 January 2025
Unprompted review
Rated 3 out of 5 stars

A bit incompetent regarding accounts…

A bit incompetent regarding accounts information just moved in with them months ago only to find out since they closed over the holidays my rent payment error saying my rent was overdue not very happy someone should of being there monitoring real time payments it was a bank holiday weekend so now have to wait to see why this has happened not very amused by this as I paid it I have proof from my end.

3 January 2025
Unprompted review
Rated 5 out of 5 stars

I really appreciate Abc Gone LTD

I was shown the property by a young lady by the name of Jordan..

She explained to some of the information I werent to sure about

And although I declined the property i will definitely be contacting them in the future when I am ready to rent

18 December 2024
Unprompted review

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