Abelburners Reviews 

590
TrustScore 4 out of 5

4.1

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

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Rated 5 out of 5 stars

After I messed up my order it took just one email to get everything sorted! A very efficient & speedy delivery of top quality items & add to that a cute little freebie! Really glad I found these lov... See more

Rated 1 out of 5 stars

Great burner design , major fragrance fail! what looks like a luxe product with a high price point is severely let down by the cheap synthetic “fragrances” that contain endocrine disrupting phatal... See more

Company replied

Rated 5 out of 5 stars

Recieved our first oak and black burner today after seeing on Insta. Absolutely stunning and so well made. It's perfect and excellent quality. So beautiful and just perfect. A trustworthiness company... See more

Rated 5 out of 5 stars

I was just laughing there and thought I'd share this with you all, as this would secure my decision to buy. My husband did a particularly howfing crap this morning, after shouting at him, he sprayed... See more

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4.1

Great

TrustScore 4 out of 5

590 reviews

5-star
4-star
3-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 66% of negative reviews

Typically replies within 24 hours

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4.1

All reviews

(590)

4 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Every room needs an Abel burner 💛

This is my second order from Abel. I ordered 2 burners & an assortment of oils. Thinking the plan is to have one in every room because they’re just so beautiful. They smell like the most luxurious spa & take me to my zen place.
I couldn’t recommend them more highly for quality & customer service. Also will make amazing gifts.

2 June 2022
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Reply from Abelburners

Aww thanks Anna this is lovely :D Kat x

Rated 5 out of 5 stars

Great buy

Extremely pleased with my Abel burner.
It looks perfect in my kitchen and the smell ( Mevagissy ) is divine.

31 May 2022
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Reply from Abelburners

Thanks Julie, really appreciate you taking the time to review :D

Rated 5 out of 5 stars

Great Burner

I Love my burner and the smell of the Fistral oil is wonderful. Thank you.

7 May 2022
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Reply from Abelburners

Thanks Ebel that's super kind of you :D

Rated 4 out of 5 stars

Reasonable

Timely delivery, reasonable product but expected the quality to be slightly higher. Packaged nicley but as an example, the company brand label on the burner is skewed and would expect this to be straight.

4 May 2022
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Reply from Abelburners

Hey Nathan! Why don't you email me using the contact form on the website, if you've got a wonky logo of course that's not right and I'd want to sort that out for you!?

Abel is handmade, sometimes things go wrong, but that doesn't mean I want you to be unhappy with your Burner! Looking forward to hearing from you.

Kat :)

Rated 5 out of 5 stars

I purchased the scents without smelling...

I purchased the scents without smelling them and they exceeded my expectations. They smell wonderful! The warmer is so chic and looks amazing in my home. Wonderful product. Shipping was fast and everything came in tact. Shipping overseas is usually hit or miss, but it was definitely a hit in this case!!

3 May 2022
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Reply from Abelburners

Thanks Rebekah!

Rated 5 out of 5 stars

Love this

Love this, perfectly packaged, sent immediately and enhancing my home from now on!!

2 May 2022
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Reply from Abelburners

Thanks so much Amanda :D

Rated 5 out of 5 stars

So pleased with the product

So pleased with the product , it was delivered promptly and looks beautiful, great product

2 May 2022
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Reply from Abelburners

Really appreciate you taking the time to review, thanks Robin!

Rated 5 out of 5 stars

What can I say

What can I say , amazing products and amazing service , great gifts x

25 April 2022
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Reply from Abelburners

Thanks so much Michelle! Welcome to the family! Kat

Rated 5 out of 5 stars

Great company, great products

I have ordered from Abel Burners a few times now and every time the delivery has been speedy and the quality of each product has been amazing. I would highly recommend their burners and they have some amazing scents Mevagissey is my favourite.

25 April 2022
Unprompted review
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Reply from Abelburners

Thanks Danielle, really appreciate your review! Kat :D

Rated 5 out of 5 stars

Gorgeous product!

Gorgeous product, lovingly made and has a fantastic back story. We just moved from Cornwall to London so it's great to have a reminder of where we came from!

23 April 2022
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Reply from Abelburners

Thanks so much Izaak and congrats on the move! Kat :D

Rated 5 out of 5 stars

Fast delivery

Fast delivery, good packaging, environmentally friendly, beautiful product, good quality!

18 April 2022
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Reply from Abelburners

Thanks so much! :D

Rated 4 out of 5 stars

Great product, let down by courier

Firstly the item is great, it’s really different and works very well. It’s a really well made item too.

I did have a few issues with the courier so I emailed Abel on 2 occasions in a week for help but never received a reply. I paid for next day delivery with DPD which ended up taking 5 days!

Although my initial emails were missed by Abel, Ash reached out to resolve the issues I’d had as best as possible. This edited review reflects that.

Many thanks

P

17 April 2022
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Reply from Abelburners

Sorry to hear you had a problem with DPD and we dropped the ball on this. I can't seem to find your email in our system but if you contact me on ash@abelburners.co.uk with your order number/name I'll be happy to at least refund your shipping costs. Which I know won't fix the situation now but it's the least we can do. Ash

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