Bell Reviews 

1,796
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Evaluating 157 reviews, reviewers overwhelmingly had a great experience with this company, consistently sharing positive feedback about their purchases. Customers frequently praise the fast delivery times, excellent product quality, and competitive prices offered across their entire online catalog. Many people also appreciate the exceptionally helpful customer support team and the secure packaging that ensures items always arrive safely. Though some customers noted occasional issues with delivery communication, unexpected delays, or a lack of assistance when moving heavy items inside their homes. A few reviewers also experienced frustrating wait times, unfulfilled status updates, or difficulties reaching out regarding their scheduled orders.

What people talk about most

Delivery service

Reviewers mention positive feedback about delivery service, frequently highlighting promptness and efficient... See more

Product

Consumers find product to be positive, highlighting great quality, beautiful finishes, and excellent overall... See more

Service

People report high satisfaction with the service, praising helpful sales staff and smooth ordering processes.... See more

Order

Clients share positive opinions on order, highlighting a simple and easy purchasing process paired with... See more

Price

Customers had positive experiences with price, frequently highlighting that items were the cheapest online or... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Lovely looking electric stove with realistic flame, sleek and modern design. Low fan noise when heat is on, soon warms the room up. Comes with a remote control to change flame and bed settings and... See more

Rated 5 out of 5 stars

Having ruined a Kadai BBQ I found out you should put clay pebbles in the bottom so Bell was offering these for the best price on the internet. They arrived quickly and were well packaged and we're jus... See more

Rated 5 out of 5 stars

On Wednesday morning I discovered that I needed a new Divide & Conquer cooking rack for my Kamado Joe. With BBQ hosting duties planned for the coming Saturday I found these guys online, called them u... See more

Rated 5 out of 5 stars

Just received my gas fire by courier on time. Delivery driver was very helpful and lifted item into my hall. Just waiting for gas fitter to give me a time when he can unpack and fit fire. Phoned Bell... See more



Company details

  1. #169 of 394 best companies in Home Furniture Shop
  2. #56 of 109 best companies in Bathroom Renovator
  3. #33 of 88 best companies in Flooring Shop
  4. #23 of 37 best companies in Barbecue Shop
  5. #19 of 27 best companies in Kitchen Renovator
  6. #7 of 12 best companies in Wood stove shop

Written by the company

Bell are passionate about design and enhancing your home and garden with quality products. We’re working tirelessly on evolving our store as we’re driven at becoming the best interior design showroom in the UK. We partner the finest brands from Mackinosh, Villeroy & Boch, Hansgrohe, Charnwood, Rais, Stovax, Amtico, Kamado Joe, Traeger plus many more, that are equally as passionate about offering you the best style for life.

Bell

Written by the company

The Home LifeStyle Store

Contact info

4.7

Excellent

TrustScore 4.5 out of 5

2k reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.7

All reviews

(1,796)

150 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

I bought a Gazco Onyx Avanti 150RW…

I bought a Gazco Onyx Avanti 150RW electric fire.I am delighted with the fire. Delivery was on a pallet so need someone strong to lift it into the house.
I would definitely recommend this company. I will be ordering again from them.

24 October 2025
Rated 3 out of 5 stars

Fire is lovely and well priced

Fire is lovely and well priced . Was promised delivery twice didn’t turn up . Was delivered the third time

19 October 2025
Bell logo

Reply from Bell

Thank you for taking the time to share your feedback. We’re really pleased to hear you’re happy with your new fire and found it to be great value.

We’re very sorry for the delays you experienced. There was an unexpected hold-up at the manufacturer’s quality control stage, which delayed delivery to us. Once received, we arranged a next working day delivery at our own cost to avoid further delay, but unfortunately, the courier did not deliver as promised on the first two attempts.

We completely understand how frustrating this must have been and sincerely apologise for the inconvenience. We’re glad your fire has now arrived safely and hope you enjoy it for many years to come.

Rated 5 out of 5 stars

Great customer service

I needed advice prior to ordering and the gentleman who took my call was just great- thank you!
Premium products offered at competitive prices and, in my case, well packaged and speedy delivery. I would recommend for sure.

14 October 2025
Rated 2 out of 5 stars

Accepted my order and payment then told…

Accepted my order and payment then told me Items not in stock waited over 3 weeks for the order to arrive complete.

14 October 2025
Bell logo

Reply from Bell

Thank you for taking the time to leave your feedback, we’re sorry to hear your experience wasn’t as smooth as it should have been.After reviewing your order, we can see it was placed on 22nd September and included three items: a towel ring (in stock), a towel hook (special order), and a towel rack (to be ordered). The towel hook was a special-order item with an estimated lead time of 2–3 weeks, which was confirmed to you by email the same day.Your order was part-shipped so you could receive the in-stock item (the towel ring) without delay, and the other times were shipped on the 6th October and 14th October.We completely understand how frustrating it can be when items arrive separately, and we apologise for the inconvenience caused. We hope you're enjoying the items now that they have all arrived.

Rated 5 out of 5 stars

2nd order from Bells

2nd order from Bells. Quality products at competitive prices, extremely well packaged & delivered very quickly.....Can't fault the service.....recommend them 100%

3 October 2025

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