ABOUT YOU România Reviews 

8,604
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Considering 235 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the wide variety of affordable and high quality clothing items available, noting that the products perfectly match expectations and feel comfortable to wear. Consumers also appreciate the fast delivery service, convenient tracking updates, helpful size descriptions, and the very easy, stress-free return process whenever items do not fit properly. Some reviewers were not happy with occasional shipping delays and extended delivery times during particularly busy sales periods. People noted that orders sometimes faced unexpected dispatch issues, resulting in much longer waiting periods before finally receiving their merchandise.

What people talk about most

Product

Customers had positive experiences with product, highlighting a wide range of high quality items available at... See more

Quality

Reviewers highlight positive aspects of quality, expressing general satisfaction with the materials and... See more

Delivery service

Users describe positive interactions with delivery_service, noting that shipping is consistently quick,... See more

Order

Clients share positive opinions on order, highlighting that placing purchases is very simple and packages... See more

Price

Reviewers mention positive feedback about price, highlighting very affordable and fair costs across a large... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Great offers and prices for a large variety of products. I also love the filters, it's so easy to find the right garments by very specific details such as length, necklines, patterns, etc. Easy to ord... See more

Rated 5 out of 5 stars

They have some great articles of clothing, at a very good price and the courier service is also very good, delivering to your house the products in less than 5 days, especially that the delivery servi... See more

Rated 5 out of 5 stars

The all information about the order is great, and it s great if doesn t fit I can send back for free and money is back in count always.

Rated 5 out of 5 stars

I like all the three items of clothes that i ve bought from u. The sweaters are alright, smooth fabric and comfortable. The jeans are just perfect for my hight and weight, comfortable fabric. Tha... See more


Company details

  1. Clothing Shop

Written by the company

ABOUT YOU îți oferă o experiență personalizată de fashion. Comandă acum cu retur gratuit și 100 de zile drept de retur! Bucură-te de peste 1500 de branduri, multe pentru prima oară în România. Și peste 250.000 de produse din colecții noi.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

9k reviews

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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

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4.7

All reviews

(8,604)

428 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

I’ve been ordering from ABOUT YOU for a…

I’ve been ordering from ABOUT YOU for a while now, and they have quickly become one of my go-to online fashion stores. The platform’s brand selection is impressive, ranging from premium premium labels to everyday casual wear, and the sizing advisor tool is surprisingly accurate at predicting the right fit across different manufacturers.
The app is incredibly easy to navigate with sharp filtering options that let you sort by very specific garment details, which saves a lot of time. Delivery has always been quick (usually arriving well within 4–5 days via local courier), and the items arrive securely packaged and in perfect condition. When I’ve had to process a return, the paperwork was straightforward and the refund was handled within a reasonable window. Overall, a highly reliable and modern shopping experience.

25 April 2026
Unprompted review
Rated 5 out of 5 stars

Highly recommend

Extremely pleasant experience browsing throughout the App. Easy to place an order. Swift check out and delivery. Quality products

19 May 2026
Unprompted review
Rated 5 out of 5 stars

Easy to order and quality brands

Big variety of great quality clothing brands that fits my style. Most of them not present in mall's in my country.
I find it easy to make a good choice of the size I order, especially when you see a model wearing the product and it says the height of the model and what size it wears. I'm also happy that, lately, About You delivers at pick-up points so I can pick-up my order when I have the time to.

16 April 2026
Unprompted review
Rated 5 out of 5 stars

I recently ordered a pair of sneakers

I recently ordered a pair of sneakers, when they arrived I tried them on and unfortunately they were too big for me, so I chose to return them, I have never found a 3-click return before when I returned something, and a big plus, the package box has a special strong adhesive if you want to return it and you don't have a box available (congratulations to the person and the team for such an idea). I left the package, the courier picked it up and in 5 days they transferred my money. I highly recommend it and with confidence!

7 May 2026
Unprompted review
Rated 1 out of 5 stars

I would not recommend this company.

My experience with About You has become extremely disappointing, despite being a loyal customer who consistently placed high-value orders, often exceeding €100–200 each time. The company has earned a substantial amount of money from my purchases, yet in return I received products that frequently did not justify their price at all.

The quality of some items is extremely poor: thin synthetic fabrics, cheap-looking materials, and low-quality finishing. On top of that, sizing is completely inconsistent. You order the same size across similar products and receive items with major differences in fit and measurements. It becomes impossible to trust that what you order will actually correspond to reality, making returns inevitable.

The most frustrating aspect is that, after benefiting from numerous expensive orders and long-term customer loyalty, they choose to treat customers as a problem when returns occur — even though those returns are often caused by their own lack of sizing standardization and questionable product quality.

Instead of taking responsibility for these obvious issues regarding sizing and quality control, they prefer to rely on generic statements about “economically unviable customer relationships.” This approach shows a serious lack of respect toward loyal customers who have continuously supported the platform through repeated and significant purchases.

In my opinion, both the customer service and the overall customer treatment have significantly deteriorated. I would not recommend this company.

14 May 2026
Unprompted review
Rated 5 out of 5 stars

Quite fast

Quite fast considering it came from outside my country.
I bought a hoodie for my boyfriend and its quality is really good along with the price

8 May 2026
Unprompted review

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