Absolute Collagen Reviews 

4,240
TrustScore 4 out of 5

4.1

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Review summary

Created with AI, based on recent reviews

Evaluating 659 reviews, reviewers had a great experience with this company. Customers frequently praise the products, noting significant improvements in skin texture, glow, and elasticity, alongside stronger nails and healthier hair. People find the products easy to use, often enjoying the taste and convenience of mixing them into drinks. The quality is consistently highlighted as effective and outstanding, with consumers also appreciating reliable and prompt delivery. However, some customers noted difficulties with subscription management and customer service, including issues with cancellations or non-delivery. A few reviewers also experienced skin irritation from certain products or found some supplement tastes unpleasant.

What people talk about most

Product

Users describe positive interactions with product, with many reviewers praising its effectiveness for hair,... See more

Quality

Reviewers mention positive feedback about quality, with many praising the products as outstanding and of very... See more

Subscription

Clients share ambiguous opinions on subscription, with many expressing significant frustration over the... See more

Customer service

Customers consistently note ambiguous experiences with customer service, with many praising the prompt,... See more

Delivery service

People report positive experiences with delivery service, highlighting its reliability and promptness, with... See more

Reviews shaping this summary

Rated 4 out of 5 stars

The marine liquid collagen sachets are easy to use. I changed to raspberry flavour, its easy to swap to other flavours, there are 3 to choose and reschedule deliveries around holidays or edited... See more

Company replied

Rated 4 out of 5 stars

The liquid collection is great, taste is nice. Face creams are fantastic, i use the serum, eye cream and face cream, and night cream , really noticeable difference in my skin . Neck and dec cream i ha... See more

Company replied

Rated 4 out of 5 stars

There’s seems to be a lot more collagen supplements available at the moment.The cost of Absolute collagen has increased (same as everything) So why should I continue to used your products. Don’t seem... See more

Company replied

Rated 4 out of 5 stars

took a long time to see results. my skin (face) not much difference, but my nails a great improvement. good and reliable delivery. i still find it quite expensive!

Company replied


Company details

  1. #222 of 251 best companies in Health and beauty shop
  2. #188 of 219 best companies in Beauty product supplier
  3. #81 of 91 best companies in Beauty supply store
  4. #110 of 132 best companies in Cosmetics shop
  5. #95 of 108 best companies in Hair product shop
  6. #243 of 279 best companies in Vitamin & Supplements Shop

Written by the company

The UK's original collagen experts  bring you the cleanest collagen in the game - with a dose that truly delivers. 8,000mg of premium, hydrolysed collagen in every supplement dose and award-winning skincare and haircare collections for absolute results on skin, hair, nails and body. Proven. Pure. Powerful formulas. Trusted by experts. Backed by science. Loved by over 100,000 happy customers. Driven by product, people and planet. A B-Corp® certified business, Absolute Collagen is built on integrity, transparency and authenticity, backing women to age powerfully through efficacious, ethically and sustainably sourced beauty and wellness products - and a loud, unwavering commitment to visibility, representation and empowerment.


Contact info

4.1

Great

TrustScore 4 out of 5

4k reviews

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4.1

All reviews

(4,240)

573 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 4 out of 5 stars

Would have liked my new month before I…

Would have liked my new month before I ran out of current one. Also I thought the monthly charge was to be less than what I have been charged it being a continuous subscription

8 June 2026
Absolute Collagen logo

Reply from Absolute Collagen

Hi Carol,

Thank you for your feedback!

We appreciate your feedback regarding the timing of your new month's subscription and the continuous charge. We appreciate all feedback that we receive.

Rated 3 out of 5 stars

Not a great experience!

Not a great experience!
I think the product seems good which is why I've given 3 stars and not 1 (yet to see if it's effective but only on my first month). Tastes horrible in my opinion but can be mixed with a drink to mask it. The website experience is frustrating and not clear (it's my job to know) - you should be able to cancel, pause or skip through your account, turns out you have to call someone to cancel and when I skipped my order it went through anyway and I was charged. I saw another review saying it's daylight robbery and I agree. Never had this with any other subscriptions. Will be sticking to the brands I know and trust in future.

16 June 2026
Unprompted review
Absolute Collagen logo

Reply from Absolute Collagen

Hi Fran - thank you for taking the time to leave us your review.

We ask our customers to get in touch if they wish to cancel as we love speaking to our Absoluters and really appreciate the feedback, if we can help in anyway we always want to, so sorry that this caused an inconvenience to you.

If you are not able to call you can of course email us anytime

Rated 5 out of 5 stars

Very good

I've only been using it for a month and I can already see a difference. It's great.

13 June 2026
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Reply from Absolute Collagen

Hi Aneta,

Thank you for your feedback! We are so happy to hear you're seeing a difference and enjoying it! Thank you for your wonderful feedback.

Rated 1 out of 5 stars

Used today for 1st time hoping in time…

Used today for 1st time hoping in time to see a difference. However my scalp is on fire. So
Itchy and red and cannot wait to rewash my hair to get it off my skin. Will not be using again. Unsure on ingredient that has irritated my skin but for me personally won’t be using again.

15 June 2026
Unprompted review
Absolute Collagen logo

Reply from Absolute Collagen

Hi Lou,

Thank you for your feedback. We're so sorry to hear of that! We've requested some additional information so that we can look into this further!

Rated 5 out of 5 stars

I find the products excellent for my…

I find the products excellent for my needs. I use the face creams and powers I put in a yogurt. They are delivered when I need them.

14 June 2026
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Reply from Absolute Collagen

Hi Pamela,

We are so glad our face creams and powders meet your needs and that deliveries are timely. Thank you for your wonderful feedback!

Rated 3 out of 5 stars

The flavour of my order was changed…

The flavour of my order was changed without option or trial.
To be honest I really liked the mango and mandarin flavour and did not wish to change. I am not keen on the looser texture or sweet/sharp flavour of the pineapple added to the mango but will tolerate it for now over the lemon or raspberry alternatives.

26 May 2026
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Reply from Absolute Collagen

Hi Julie,

Thank you for your feedback. We're so sorry to hear of any frustration caused. We recently amended our formulation to make it more enjoyable to take - including updating the flavour of our Mango and Pineapple Supplement.

All customers should have received an email advising of this change. Please feel free to reach out to us if you'd prefer to try a different flavour!

Rated 4 out of 5 stars

Product brilliant, sales call not so good

Purchasing was easy, special offer and free gifts were good, however I received a call asking how I was enjoying it all, I had to go mid call due to kids and caller was not happy, don’t appreciate attitude and I had to hang up. Not pleasant

13 June 2026
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Reply from Absolute Collagen

Hi Anita,

Thank you for your feedback. We're so sorry to hear about your experience and would like to assure you that this will be looked into.

Please reach out to our customer service team via care@absolutecollagen.com, and we will be happy to help!

Rated 5 out of 5 stars

A fabulous range of products

A fabulous range of products, all very high quality.
Always arrive on time and are neatly and securely packaged

12 June 2026
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Reply from Absolute Collagen

Hi Angela,

We're so glad you love our high-quality products and appreciate our timely, secure packaging! Thank you for your feedback.

Rated 1 out of 5 stars

I cancelled my subscription then…

I cancelled my subscription then received a call from a rep offering a discount, I still refused . Money was taken out of my account which is a criminal offence. I sent 2 emails with no reply. I phoned 2 times to query this and was told not to accept delivery and divert it to a post office which I did . Today I received the product in my post box . If they want this product back they can come and pick it up . I am waiting for my refund . This company is awful and would definitely not recommend them .

11 June 2026
Unprompted review
Absolute Collagen logo

Reply from Absolute Collagen

Hi Milena,

Thank you for your feedback. We're so sorry to hear that this is the case, and assure you that we will look into this for you.

Please reach out to a member of our team via care@absolutecollagen.com, and we will be happy to help.

Rated 2 out of 5 stars

The packs dont last 28days

The packs dont last 28days, measured correct 90 day money back cancled after 2 perchuses due to false advertisement its not exceptable they sent 6 sachet but still dont add up i personaly want a full refund or a full pouch of collaginr its not good and not happy so bought ran out way fast bought again then ran out again so its false advertisement on measures, i want to make a complaint if not resolved. Not dising product at all but the advertisement is false id like it rectifing as its every day for 12 weeks doesnt work out at all and i am very disapointed, really you need to make sure the dose is equal for 28days april i bel8ve my first perchuse near end and perchused again out aga8n was due 11th but ran out again so cancled both times did not make 28days so its not 90 day money back as people will not buy products they need to perchuse a few weeks later day light robery 28 days would of been great no isdue i would like it sorting 6 sachets doesnt cut it at all

24 May 2026
Unprompted review
Absolute Collagen logo

Reply from Absolute Collagen

Hi, thank you for your feedback!

We're so sorry to hear of your frustration, and appreciate that the pouch not lasting for the full 28 days has caused some concern.

We recommend that you reach out to our customer service team via care@absolutecollagen.com, they will be able to assist further.

Rated 5 out of 5 stars

An amazing company 💛

An amazing company 💛
Great customer service, so prompt with responses
I have tried all the products, and I love all the products, their fabulous, and great value for money.
I love the regular offers for members, and members free gifts too
Thank you AC 💛😃

11 June 2026
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Reply from Absolute Collagen

Hi Angie,

Thank you for your feedback! We are so happy to hear you love our products and customer service! Thank you for your wonderful feedback and for being a valued member.

Rated 1 out of 5 stars

Totally misleading when you orderc

Totally misleading when you order

10 June 2026
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Reply from Absolute Collagen

Hi Dave,

Thank you for your feedback. We're so sorry to hear of any frustration that has been caused. If you reach out to our customer service team via care@absolutecollagen.com, we will be able to help further!

Rated 2 out of 5 stars

I am yet to see any difference since i…

I am yet to see any difference since i started taking this product,

10 June 2026
Absolute Collagen logo

Reply from Absolute Collagen

Hi Tracey,

Thank you for your feedback! Our clinical trials show that people whop use the supplement daily will start to see results after 12 weeks.

We're confident you will see results soon!

Rated 5 out of 5 stars

Loving it

Loving it. Feel a difference. Subscription means I never run out.

31 May 2026
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Reply from Absolute Collagen

Hi Angela,

Thank you for your feedback. We're so glad you're loving it and feeling a difference! We appreciate your feedback.

Rated 3 out of 5 stars

Good products but difficult to…

Good products but difficult to unsubscribe if you want a break for a few months. You have to contact them rather than just doing it online like previously.

22 May 2026
Absolute Collagen logo

Reply from Absolute Collagen

Hi Laura,

Thank you for your email. We appreciate your feedback. We're sorry to hear about the difficulty you faced with unsubscribing. We are working to improve this process.

Rated 5 out of 5 stars

Great Product

Product is great and I have always received my orders on time. The website is very user friendly as well. Love it!!

8 June 2026
Absolute Collagen logo

Reply from Absolute Collagen

Hi Ginny,

Thank you for your feedback.

We are so happy you love our product and find our website user-friendly. We appreciate your kind words!

Rated 3 out of 5 stars

Week 5

Week 5 can't say I've noticed any difference as yet

7 June 2026
Absolute Collagen logo

Reply from Absolute Collagen

Hi Martin,

Thank you for your feedback.

We recommend that you will start to see the benefits of taking the supplement within 12 weeks of starting as long as the supplement is taken daily, so we're confident you will see the benefits soon!

Rated 3 out of 5 stars

The team at absolute were generous to…

The team at absolute were generous to offer me a huge discount when I tried to cancel my subscription. However, I really didn’t see a big enough difference that warranted the subscription cost. I cancelled my subscription and am seeing better results with an alternative supplement

7 June 2026
Absolute Collagen logo

Reply from Absolute Collagen

Hi Jo,

Thank you for your feedback!

We appreciate you sharing your experience. We are sorry to hear that you have not had the benefits that you were expecting!

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