Access Self Storage - Brixton Hill Reviews 18

TrustScore 4.5 out of 5

4.6

Brixton Hill 250, SW2 1HF London, England, GB


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Rated 5 out of 5 stars

We stored our stuff for over 3 months and it was totally painless and actually a pleasure to deal with Rahim who coordinated everything for us. He gave us a huge ££ deal on the space (which he upgrade... See more

Company replied

Rated 5 out of 5 stars

Rahim of Access Storage Brixton Hill, has been excellent with all of the assistance he has given us whilst we used the storage space. Definitely recommend using this site to store our goods safely.... See more

Company replied

Rated 5 out of 5 stars

All the staff members i encountered were friendly and very helpful, in particular Rahim. He was so informative and helpful and aimed to not only get me the best deal possible, but he also managed to s... See more

Company replied

Rated 5 out of 5 stars

Rahim booked me in and was so helpful and kind. He was patient with me even though I had not filled in the necessary documents and talked me through every thing as it was my first time using a storage... See more

Company replied


Company details

  1. #24 of 29 best companies in Self storage facility
  2. #1 of 2 best companies in Corporate office
  3. #42 of 56 best companies in Storage facility

Written by the company

Access Self Storage is one of the UK's largest and fastest growing self storage and office space rental companies. With over 20 years of experience in the self-storage industry, we have 59 Access Self Storage stores nationwide, all in easy to reach locations. Whether you're moving to a new home, storing stock, running an ecommerce business, decluttering your home or moving out of student accommodation and need a reputable, secure and affordable storage provider, our friendly, local store teams will find you the right storage for your needs.


Contact info

  • Brixton Hill 250, SW2 1HF, London, England, United Kingdom

4.6

Excellent

TrustScore 4.5 out of 5

18 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 87% of negative reviews

Typically replies within 1 week

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Rated 5 out of 5 stars

The staff were very kind and helpful

The staff were very kind and helpful, they made my move very easy.

2 February 2026
Access Self Storage - Brixton Hill logo

Reply from Access Self Storage - Brixton Hill

Hi Anna,

Thank you for your feedback.
We are delighted to hear that the staff were kind and helpful and that they made your move easy. That is exactly the experience we aim to provide.
We look forward to helping you again in the future.

Access Self Storage

Rated 5 out of 5 stars

Jo made my experience really…

Jo made my experience really unforgettable I was having a horrible time due to my mover who was terribly late but Jo went above and beyond to accommodate me and make me less stressed also make it easy to get my move sorted into the storage room I also go a big storage unit as the one I needed wasn’t available for no extra cost they were honestly amazing

15 December 2025
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Reply from Access Self Storage - Brixton Hill

Hi Irene,
Thank you so much for sharing your lovely feedback. We’re so pleased to hear Jo was able to turn a stressful day into a smooth experience and help make your move-in easier. We’ll be sure to pass on your kind words to her, she’ll be thrilled to know she made such a positive difference.
Access Self Storage

Rated 5 out of 5 stars

Made to feel relaxed

The staff showed competence, kindness and patience, also also good approachable listeners

29 November 2025
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Reply from Access Self Storage - Brixton Hill

Hi Vuyelwa,
Thank you for your lovely feedback! We’re so glad to hear our team made you feel relaxed and supported throughout your visit.
Access Self Storage

Rated 5 out of 5 stars

Great customer service

I was able to come in store and get a couple of quotes so that I could compare rates. Kieron assisted me with this. He was professional and knowledgeable and was able to give me a great rate.

2 October 2025
Unprompted review
Access Self Storage - Brixton Hill logo

Reply from Access Self Storage - Brixton Hill

Hello!
Thank you for sharing your experience! We’re really glad to hear Kieron was able to help you find the right option and provide a great rate. We’ll be sure to pass on your kind words to him, he’ll really appreciate it!
Access Self Storage

Rated 5 out of 5 stars

Friendly staff who were very helpful in…

Friendly staff who were very helpful in helping me identify the best storage space for my needs.

27 August 2025
Access Self Storage - Brixton Hill logo

Reply from Access Self Storage - Brixton Hill

Hi!
We’re so pleased the team were able to help you find the right storage space for your needs. Thank you for your feedback.
Access Self Storage

Rated 5 out of 5 stars

Rahim was very helpful and great at…

Rahim was very helpful and great at explaining how everything works, he also suggested checking in before payment periods start yo see if there are any discounts available.

31 July 2025
Unprompted review
Access Self Storage - Brixton Hill logo

Reply from Access Self Storage - Brixton Hill

Hi Richy,
Thank you for the kind words! We're so pleased to hear that Rahim was helpful and clear in explaining everything — and it's great that he could offer useful advice around payment periods and potential discounts. We really appreciate you sharing your experience and will be sure to pass on your feedback to him!
Access Self Storage

Rated 5 out of 5 stars

Amazing customer service

Amazing customer service. Highly recommend.

22 July 2025
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Reply from Access Self Storage - Brixton Hill

Hi Leroy,
Thank you so much for the kind words! We're thrilled to hear you had a great experience and truly appreciate the recommendation. We're always here to help whenever you need us!
Access Self Storage

Rated 5 out of 5 stars

Easy to use and the team are fantastic

Easy to use and the team are fantastic. Rahim has been so helpful managing everything whenever I have needed to come to site to first take out my storage and also access it from time to time.

27 June 2025
Unprompted review
Access Self Storage - Brixton Hill logo

Reply from Access Self Storage - Brixton Hill

Hi Marie,
Thank you for the kind words! We're so pleased to hear that you've found the process easy and the team fantastic. It's wonderful to know Rahim has been especially helpful in supporting your visits and managing everything smoothly. We’ll be sure to pass on your feedback—he’ll be delighted to hear it!
Access Self Storage

Rated 5 out of 5 stars

Great experience!!

I only have good things to say. First of all, Nic the manager was very kind and accommodating, and then Rahim has been a real star in making my move smooth and easy, he was very helpful and kind. Thank you so much!!

12 June 2025
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Reply from Access Self Storage - Brixton Hill

Hi Charlotte,
Thank you for your wonderful feedback! We're so glad to hear that Nic and Rahim made your experience smooth and easy. It’s great to know that both were helpful, kind, and accommodating throughout your move. We truly appreciate your kind words and are always here to assist you if you need anything further. Thank you again!
Access Self Storage

Rated 5 out of 5 stars

This is one of the best companies I…

This is one of the best companies I have ever used. My whole experience so far has been one of the best Customer Service experiences I have ever had. My experience from the start has just been seamless, stressless, staff are very professional, helpful and have a very focused Customer satisfaction approach to things. The units are very well kept and they think of everything for you. Very resourceful also. Rahim is an amazing asset to the organisation. His enthusiasm and passion for his work, as well as his professionalism makes the experience just seamless and amazing. You can definitely see his experience shine through. Stars🌟 all round.Ace service👌My experience and the quality of service at Brixton Hill is outstanding 👏🏼

24 September 2023
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Reply from Access Self Storage - Brixton Hill

Hi Olu, thank you for your glowing review. We are delighted that you had such a positive experience whilst storing with us. Should you need storage again in the future please get in touch. Customer Service Team

Rated 5 out of 5 stars

Helpful and efficient staff

Helpful and efficient staff. Made the process very smooth.

14 July 2023
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Reply from Access Self Storage - Brixton Hill

Dear Anthony, thank you for your review. We value all feedback from our customers, and we are delighted that we have delivered the service we strive to achieve. Should you need storage again in the future please get in touch. Customer Service Team

Rated 5 out of 5 stars

Rahim of Access Storage Brixton Hill

Rahim of Access Storage Brixton Hill, has been excellent with all of the assistance he has given us whilst we used the storage space. Definitely recommend using this site to store our goods safely.
Thank you
Mr and Mrs Durrant

11 June 2023
Unprompted review
Access Self Storage - Brixton Hill logo

Reply from Access Self Storage - Brixton Hill

Hi Durrant, thank you for your glowing review. We are delighted that you had such a positive experience. Should you need any further assistance please get in touch. Customer Service Team

Rated 5 out of 5 stars

Completely excellent experience - no stress at all

We stored our stuff for over 3 months and it was totally painless and actually a pleasure to deal with Rahim who coordinated everything for us. He gave us a huge ££ deal on the space (which he upgraded to a large space free of charge) so we could not have been better looked after. He helped us out with padlocks, keys, security and was always pleasant and helpful. It's also nice to have the continuity of dealing with the same person throughout. Moving stuff is stressful, but not at the Brixton Access branch. Thanks again Rahim and the team, Alice

13 May 2023
Unprompted review
Access Self Storage - Brixton Hill logo

Reply from Access Self Storage - Brixton Hill

Hi Alice, thank you for your glowing review. We are delighted that you had such a positive experience whilst storing with us. Should you need storage again in the future please get in touch. Customer Service Team

Rated 5 out of 5 stars

Super friendly staff

Super friendly staff, and very efficient. Great overall experience and would definitely recommend

24 April 2023
Access Self Storage - Brixton Hill logo

Reply from Access Self Storage - Brixton Hill

Hi Chloe, thank you for your glowing review. We are delighted that you had such a positive experience whilst storing with us. We will pass on your comments to the team. Should you need storage again in the future please get in touch. Customer Service Team

Rated 5 out of 5 stars

Errol the excellent manager

Errol is the manager. So friendly and accommodating. Made it all so simple. No hidden charges and all so secure. Price matched too!

11 March 2023
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Reply from Access Self Storage - Brixton Hill

Hi Miss A, thank you for your glowing review. We are delighted that you had such a positive experience whilst storing with us. We will pass on your comments to the team. Should you need storage again in the future please get in touch. Customer Service Team

Rated 5 out of 5 stars

Very helpful staff.

20 January 2023
Access Self Storage - Brixton Hill logo

Reply from Access Self Storage - Brixton Hill

Hi Michael, thank you for taking the time to write your review. We pride ourselves on delivering exceptional service and your feedback is appreciated. Should you need storage again in the future please get in touch. Customer Service Team

Rated 5 out of 5 stars

Excellent customer service!

All the staff members i encountered were friendly and very helpful, in particular Rahim. He was so informative and helpful and aimed to not only get me the best deal possible, but he also managed to secure me two units very near to each other which alleviated alot of stress. I had a limited time to unload due to the storage closing and even though Rahim reiterated the closing times, when it was getting near to the time he did not rush or put any additional pressure on me. He is a perfect example of good customer service!

4 February 2023
Access Self Storage - Brixton Hill logo

Reply from Access Self Storage - Brixton Hill

Hi Lovenne.Brown, thank you for your glowing review. We are delighted that you had such a positive experience whilst storing with us. We will pass on your comments to the team. Should you need storage again in the future please get in touch. Customer Service Team

Rated 5 out of 5 stars

Rahim booked me in and was so helpful…

Rahim booked me in and was so helpful and kind. He was patient with me even though I had not filled in the necessary documents and talked me through every thing as it was my first time using a storage facility

2 November 2022
Unprompted review
Access Self Storage - Brixton Hill logo

Reply from Access Self Storage - Brixton Hill

Hi Dee, thank you for taking the time to write your review. We are delighted that you had such a positive experience and we will pass your comments on to the Rahim at the Brixton store.

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