The customer service was really good, everything was good. Really can't complain. Its not very often in UK a company does exactly what it says its going to do, but yeah... they charge you a fixed mont... See more
Company replied
Location
Switch locationHerbert Street 28-34, PO1 4QR Portsmouth, England, GB
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Staff very helpful and always say hello when passing to go to unit
Company replied
Friendly staff answer every question in detail happy to help and advise easy excess and cleanliness amazing
Company replied
Very helpful staff( Lindsey). Made it a very pleasant experience.
Company replied
Company details
- #24 of 29 best companies in Self storage facility
- #1 of 2 best companies in Corporate office
- #42 of 56 best companies in Storage facility
Written by the company
Access Self Storage is one of the UK's largest and fastest growing self storage and office space rental companies. With over 20 years of experience in the self-storage industry, we have 59 Access Self Storage stores nationwide, all in easy to reach locations. Whether you're moving to a new home, storing stock, running an ecommerce business, decluttering your home or moving out of student accommodation and need a reputable, secure and affordable storage provider, our friendly, local store teams will find you the right storage for your needs.
Contact info
Herbert Street 28-34, PO1 4QR, Portsmouth, England, United Kingdom
3.8
Great
10 reviews
Replied to 87% of negative reviews
Typically replies within 1 week
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Great customer services
Staff very helpful and always say hello when passing to go to unit
9 February 2026
Reply from Access Self Storage - Portsmouth
Hi!
Thank you for your kind feedback.
We are delighted to hear that you have experienced great customer service and that the team are always helpful and welcoming. Even a simple hello can make a difference, so it is lovely to know that stood out to you.
We appreciate you taking the time to share your experience.
Access Self Storage
Refund process is a joke
26 October 2025
Reply from Access Self Storage - Portsmouth
Hi Nathan,
We’re really sorry to hear about your frustration with the refund process. This isn’t the experience we want for our customers. Our Accounts team handles all refunds within our standard processing timeframe, but we understand delays can be inconvenient. If this hasn't been resolved, please contact your store.
Access Self Storage
Good company
Good company, lovely staff and great space. Plenty of trolls and big lift
30 August 2025
Reply from Access Self Storage - Portsmouth
Hi Cindy,
We’re glad to hear you’ve had such a positive experience with the team and facilities. It’s great to know the space, trolleys and lift made things convenient for you.
Access Self Storage
Very helpful staff( Lindsey)
Very helpful staff( Lindsey). Made it a very pleasant experience.
1 June 2025
Reply from Access Self Storage - Portsmouth
Hi Paul,
Thank you for the lovely feedback! We're so pleased to hear that Lindsey was so helpful and made your experience a pleasant one. We’ll be sure to pass on your kind words—she’ll be thrilled to know her support made a difference.
Access Self Sorage
Fantastic customer service very helpful staff
The customer service was really good, everything was good. Really can't complain. Its not very often in UK a company does exactly what it says its going to do, but yeah... they charge you a fixed monthly fee, rent you a storage unit of whatever size you need, let you come in and out to put things in and out of it as and when you need to, and then when you want to leave, that's no hassle either its all very simple and straightforward and reliable.
1 January 2025
Reply from Access Self Storage - Portsmouth
Hi Jason,
Thank you for such a thoughtful and honest review! We're really pleased to hear everything went exactly as it should and that the process was straightforward from start to finish. It’s great to know the service delivered exactly what you expected—reliable, simple, and hassle-free.
Access Self Storage
Helpful and pleasant staff
Helpful and pleasant staff. All arrangements excellent and fully explained, clean and well arranged facilities too.
22 March 2025
Reply from Access Self Storage - Portsmouth
Hi Ian,
Thank you for the lovely feedback! We're so pleased to hear the team were helpful and pleasant, and that everything was clearly explained. Great to know the facilities met your expectations too!
Access Self Storage
Reply from Access Self Storage - Portsmouth
Hi Tomazs, thank you for taking the time to write your review. We pride ourselves on delivering exceptional service and your feedback is appreciated. Should you need storage again in the future please get in touch. Customer Service Team
Excellent staff
Friendly staff answer every question in detail happy to help and advise easy excess and cleanliness amazing
7 August 2023
Reply from Access Self Storage - Portsmouth
Dear Wendy, thank you for your review. We value all feedback from our customers, and we are delighted that we have delivered the service we strive to achieve. Should you need storage again in the future please get in touch. Customer Service Team
Reply from Access Self Storage - Portsmouth
Hi Craig, thank you for your glowing review. We are delighted that you had such a positive experience whilst storing with us. Should you need storage again in the future please get in touch. Customer Service Team
Reply from Access Self Storage - Portsmouth
Thank you for your feedback, we are delighted that you have had such a positive experience with Access Self Storage and will pass on your comments to the Portsmouth team.
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