Ace Fx Limited Reviews 

I was in need of some money for my holiday at shortish notice from somewhere I could actually pick up in person without too many problems. ACE-FX at London Bridge could fulfil that. Not the best rates compared to some of their competitors, but slightly easier to deal with. One slight downside is that in order to get a better rate you have to order in advance and then transfer the money so you can pick it up a day or two later.

I called Ace FX in the morning just after 9am asking whether I should buy my dollars in the shop or online. I was advised to buy online because there is a better rate. I did this and was able to collect my Dollars in the afternoon on the same day with photographic ID. Easy and seamless process.

very bad experience with their empoloyees. very rude and aggressive.

Great guy, helped me with a fair and fast currency exchange, totally recommend this place

need to mention this ,I used Ace-fx in London Bridge to exchange 1500€ and Ray was really helpful (place was really crowded and he took his time into helping me )my English is not so good :) ..highly recommend this exchange..A+++

Exceptional service at Ace-fx in London Bridge! Ray went above and beyond to assist me today. His expertise and friendly demeanor made my currency exchange experience seamless and pleasant. Highly recommended!

I didn’t read the reviews before using these guys.

I had left over Euros and wanted them to be changed into GBP. I found their site on the net and the rates were one of the best I’ve seen.

I went online and filled in my details and received an email saying my GBP would be ready collection after 10:30.

I went to the Canary Wharf branch and showed them the email confirmation. I gave them my driving license (for ID) and the cash.

The lady them informed me it will have to be transferred into my account. I had to write my account details on a piece of paper and was told it’ll be in my account between 3pm and 5pm the next day (even though the email said my cash would be ready for collection).

Once I had left I then started to google them and saw the bad ratings/ comments.
At this point I was worried!

The next morning I get a call from them asking me to confirm my sortcode as they were in the process of sending me the money, I had given wrong sortcode. This was nice of them to confirm. Good customer service. Before 2pm the cash was in my account.

This is the first time I have used them and would definitely used them again. I haven’t bought currency from them but would be willing to try.

All round, this has been a great experience.

DAYLIGHT ROBERRY. I WENT TODAY TO EXCHANGE 20 EURO INTO ENGLISH STERLING POUND. AT FIRST THE COUNTER CLERK TOLD ME IT'S £17.86. THEN I WENT TO COLLECT MY MONEY FROM MY CAR AND RETURN TO EXCHANGE IT JUST 5MIN GAP. AND THE COUNTER CLERK GAVE ME £16.75. DON'T EXCHANGE YOUR MONEY FROM THEM . BIG CHEATERS.

Order submitted online. Was asked to read Ts & Cs. Read all exclusions and conditions. Took an hour off work to collect at the time indicated on their confirmation email. Was simply told we don’t buy your notes. What was the confirmation email about??!! Total waste of time and energy. Received a reluctant apology when leaving the store.

Not even worth a star… made my life complicated and despite of fixing my rate online and been ready to collect the amount from the branch ,they couldnt , stating that they need proof of literally everything…offering me only just a partof the money to be exchanged … ridiculous, how would i have know that in advance as nowhere has been clearly stated apart from a proof of ID …. Avoid at all means… not helpful whatsoever

Scam. Deposit rejected. But I filled a complaint and made a crypto tracing report!

Having a real problem with this company. Sent leftover notes for cash back last week (RM Special Delivery) and they arrived Tuesday. Rang Wednesday and was told I would get a call back in 30 minutes once my package had been located, no phone call and still not been paid yet (it's Monday of the following week now), can't get the phone answered. Emailed customer services last Thursday and they were going to locate my package but still waiting for a response. It was definitely signed for at their address so have they lost it??

This is by far the worst exchange in London with unbelievable level of rudeness and racism. The Head of International Transfers at Canada Square branch can barely speak in a civilised way or behave with the minimal humanity manner. Including but not limited to through money and ID at people, refuse client who request smaller notes base on skin tone, yell at client to push for rush decision benefit their side, threaten to call police and security if you ask for apology. The only word can describe the feeling I have experienced here is nauseous. If you want to experience and witness it in this modern world please go to this exchange, otherwise please avoid it at all cost!

Zero star to this exchange without any doubt. The only one star is to Canary Wharf Security team who expressed their full understanding and actual support in putting the case forward to justice.

Terrible experience! Needed to convert a sizeable amount of euros back into pounds. After placing an order online, went to the LB branch and was told only a bank transfer was possible. After 5 days of waiting for the money to arrive and countless times chasing with any number of excuses, I had to travel back into London to collect the money again as they were unable to process the transaction. Anyone looking to do the same, please swerve this company and use Coventgarden FX instead!

Good rates, awful service at London Bridge branch. Placed a sale order online and the following day went to collect, only to be told it was bank transfer only and asked to write my account details on a scrap of paper. Slightly nervous about this but reassured that funds would be in my account by 5pm the following day and provided with a settlement advice receipt. Am still waiting for the funds to arrive and awful customer service when calling to chase. Avoid at all costs! Too much stress and hassle for a few more £ than established currency providers.

Exchanged 2200 euros by post and they paid into my bank account the next day after they received delivery. They even paid a slightly better rate than what was quoted when I created order. And no asking for extra documents or any other nonsense like that.

I also contacted them before sending and they were quick to answer the phone and helped with a question I had, would definitely use again.

Ordered £1000 worth of euros to be delivered, delivery missed on 30th May and currency sent back to the post office. After weeks of chasing ACX, they advised that the package was returned by the post office but the money had gone. I then was told I had to raise a claim and it would take up to 30 days. I have yet to receive any money refunded it and update on the claim. It is now 5th Sept, therefore ACX has had my money for 3 months. Appalling service from ACX and will not use again! Read the small print as ACX do not take any responsibility for loss of currency when delivering it to customers

Absolute 5 star service. Whether it was my fault or a system error, our currency did not arrive yesterday. Frankie went out of his way, today on a Saturday and his day off, to personally deliver the currency to our address. Having used Ace-FX for many years and this is regard as service beyond expectations, thank you.

I exchange some money ( from gbp to euro) with them last month.
Their rate is not the best, I choose them only because they guarantee they can send the money to me by Thu. Turns out the money only delivered on Friday 11am (the day that I depart) which I don’t think it’s acceptable.

I would suggest to avoid to use this company

I pre ordered FX and arrived at the London Bridge branch 2 hours before closing to find it shut. They didn’t even bother to call me so it was a wasted trip and now I have to scramble to find FX before my early flight tomorrow. Very unreliable. Avoid