I received a phone call from Dean to tell me about the good deals on for that month so I made a appointment with Dean and he introduced me to mg 4 urban long range so I gave the once over there two... See more
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My wife and I was welcomed by a lovely lady on Reception, Saturday 25th July 2926. I can’t remember her name but she made us feel so welcome. She was extremely helpful. She introduced us to Chloe Cald... See more
Company replied
My experience so far has been really good. Chloe Caldwell has provided excellent, friendly, pressure free customer service whilst I have been deciding if I want to go ahead with my car purchase. I am... See more
Company replied
We have had a fantastic experience from start to finish dealing with Acorn motor group. We have been assisted from start to finish with the purchasing of our car by Chloe. Chloe is an absolute credit... See more
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Company details
Written by the company
More than an Automotive group We are a trusted dealership network with a long history, providing all the advice and assistance you need if you’re looking for a new or used car. We are proud to be associated with the UK’s fastest-growing car marques, offering a great selection of models to view and drive from Kia, and MG including the New Kia Electric Range and New Electric Vans. We also represent the iconic Ford, Mitsubishi, Citroen & Suzuki brands as Approved Service & MOT Centres. Did you also know we have Leasing Hubs at Warrington, Macclesfield, Crewe, Burntwood, and St Helens, our Leasing Experts are always on hand for you if you would like to discuss any future Car or Van Leasing requirements, whether that is for a Business or Personal Lease we can look at all these for you. We also operate one of the Largest Kia Rental businesses in the country across all of our sites for all your Rental needs, be it business or personal. Why not contact us now and see how we can help with your motoring needs.
Contact info
Marshfield Bank, CW2 8UY, Crewe, UK, Cheshire, United Kingdom
- 01270507490
4.8
Excellent
235 reviews
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Replied to 100% of negative reviews
Typically replies within 24 hours
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Beware they will drain your screen wash .
Have always praised Acorn in every aspect of my dealings with them. However my latest experience has left a very sour taste. Purchased an MG HS from them just on a year ago, it was now due for its first service (2,600miles +-) neither of my local MG dealers get a good write up for service so I thought it was worth the 90 mile round trip to go back to Acorn. Molly and her colleague in the service department were the usual professional and friendly manner I have become accustom to with Acorn staff.
When you trust a dealer you don't bother to check what you are paying for, big mistake. It was only when I got home and checked the invoice I realised I had been charged £2.37 for Screen wash. I was quite surprised as I use a screen wash that I make-up myself and I had made sure the washer bottle was full before I took it for the service. I called Molly at Acorn and asked how they could put screen wash in the bottle when it was full. Her response shocked me. She told me that MG supply a sachet of 250ml to be used when a car is serviced. She then explained that the workshop would have drained the screen wash and refilled it. I have to believe her but now i have to drain what I have paid for and refill with my own screen wash. Would have been better off going to a local dealer and save the couple of gallons of petrol.
2 April 2026
Unprompted review
Reply from Acorn Motor Group - Acorn MG Crewe
Dear David, thank you for sharing your experience with us. We genuinely appreciate your loyalty to Acorn and are truly sorry to hear about the frustration you've encountered. Our team, including Molly, is dedicated to providing excellent customer service, and we regret that we fell short this time. We understand the importance of transparency regarding service charges and will review our processes to ensure clarity moving forward. Your satisfaction is paramount, and we are committed to enhancing our aftercare to better serve you. We appreciate you bringing this experience to our attention.Our Customer Care Team will ask the Aftersales Manager at site to review this as a priority and contact you directly to discuss what has happened and work towards a resolution with you. We value your trust and support and look forward to providing you with a more positive experience in the future.
Smooth and easy and friendly process…
Smooth and easy and friendly process when we purchased our new car at a price we wanted to pay.
25 March 2026
Unprompted review
Reply from Acorn Motor Group - Acorn MG Crewe
Thank you so much for your fantastic review, Steven. We're delighted that your car purchase was smooth, easy, and friendly, and that you paid the price you wanted. It's experiences like yours that really keep us motivated! Your feedback is invaluable to us, and we look forward to providing you with trustworthy service and support in the future. Have a wonderful day.
We would like to thank Chloe for her…
We would like to thank Chloe for her help and making the purchasing process so easy.
23 March 2026
Unprompted review
Reply from Acorn Motor Group - Acorn MG Crewe
Thank you for your wonderful feedback, Jeff. We are thrilled that Chloe made the purchasing process so easy for you, reflecting our commitment to honesty and reliable service. We always strive to provide top quality service to every customer, and are pleased to hear that you enjoyed your experience here at Acorn MG Crewe! We truly appreciate your trust and look forward to seeing you again when you collect your new car. Hope you have a great day.
Great experience at the show room
Great experience at the show room , Andy the salesman was very knowledgeable and helpful all in all a very painless experience
14 March 2026
Unprompted review
Reply from Acorn Motor Group - Acorn MG Crewe
Thank you for your wonderful review. We are thrilled to hear that you had a great experience in our showroom and that Andy provided you with knowledgeable and helpful service. Our team are dedicated to creating a pressure-free environment and ensuring a smooth car-buying experience. Your satisfaction is our priority, and we appreciate your trust in us. We look forward to supporting you throughout your ownership journey. If you have any questions or need assistance in the future, please don't hesitate to reach out.
Louis was excellent
Louis was really helpful and accommodating. Great team and very friendly.
7 March 2026
Unprompted review
Reply from Acorn Motor Group - Acorn MG Crewe
Thank you for your wonderful feedback. We are delighted to hear that Louis and our friendly staff provided you with helpful and accommodating service. Our strong commitment to excellent customer service and a pressure-free sales environment ensures a smooth and transparent car-buying experience. Your satisfaction is our top priority, and we truly appreciate your trust in us. If you need any further assistance or support throughout your ownership journey, please feel free to reach out. We are always here to help you.
Real pleasure dealing with Chloe
Real pleasure dealing with Chloe.. she kept everything simple had a great knowledge and breezed through the whole process.. highly recommend and would definitely do business again
9 March 2026
Unprompted review
Reply from Acorn Motor Group - Acorn MG Crewe
Thank you for your wonderful feedback, Craig. We are delighted to hear that Chloe provided you with a smooth and enjoyable experience. Our team prides itself on delivering excellent customer service through knowledgeable and friendly staff, ensuring a pressure-free environment. Your satisfaction is our priority, and we are committed to supporting you throughout your ownership journey with reliable aftercare. We truly appreciate your recommendation and look forward to assisting you again in the future. Thank you for choosing us as your trustworthy dealership. Enjoy your new car.
Chloe at MG Crewe has been amazing
Chloe at MG Crewe has been amazing! Making my experience with MG getting my new car very easy. Thank you Chloe!! You are a superstar and a credit to MG…
All the best!
7 March 2026
Unprompted review
Reply from Acorn Motor Group - Acorn MG Crewe
Thank you so much for your wonderful feedback, Jonathan. We are delighted to hear that Chloe provided you with a smooth and enjoyable car-buying experience. Our team is committed to delivering excellent customer service with a focus on reliability and honesty. We truly appreciate your recognition of Chloe's efforts and are proud to have her as part of our friendly staff. Should you need any assistance in the future, please feel free to reach out. Wishing you all the best with your new car and a stress-free ownership journey. Take care and happy driving 🚗 have a great day.
5 star service
Everyone in the dealership made me feel extremely comfortable and welcome.
Hayley Tongue was particularly helpful and only confirmed my thoughts about the Motability vehicle I was choosing. My mind was put completely at ease, so much so that I put my order in there and then, which had not been my plan for the day.
Extremely happy with my choice to use this dealership and couldn't recommend the team enough.
5 star service.
17 February 2026
Unprompted review
Reply from Acorn Motor Group - Acorn MG Crewe
Dear Keren, thank you for your fantastic review. We are delighted to hear that you felt comfortable and welcomed during your visit. Hayley and our friendly team are committed to providing excellent customer service, and it's wonderful to know their helpfulness made a positive impact on your decision. We strive to create a pressure-free sales environment and ensure a smooth and transparent car-buying experience. Your satisfaction is our priority, and we are here to support you throughout your ownership journey. Thank you for recommending us, and we look forward to seeing you again soon when you collect your car.
Excellent service pleasant and very…
Excellent service pleasant and very positive
9 February 2026
Unprompted review
Reply from Acorn Motor Group - Acorn MG Crewe
Thank you so much for your fantastic review, Jason. We are delighted to hear that you experienced excellent service and found our team pleasant and positive. Your kind words inspire us to continue providing reliable and trustworthy support. If you have any further questions, please give us a call. We're always happy to help! We can't wait to welcome you back soon. Enjoy the rest of your day.
MG garage crewe was very helpful.
MG garage crewe was very helpful.
The Brand Specialist Dean was helpful, polite,
27 January 2026
Unprompted review
Reply from Acorn Motor Group - Acorn MG Crewe
Thank you so much for your fantastic review, Mandy. We are delighted to hear that Dean provided you with helpful and polite service during your visit. Your feedback is invaluable to us, we truly precipitate your business. Feel free to reach out if you have any further questions. We look forward to assisting you in the future. Take care and enjoy your new car. Happy driving 🚗 Have a fantastic day.
Amazing customer service
Amazing customer service. No pressure to complete purchase. Gave brilliant advice and I would recommend company.
24 January 2026
Unprompted review
Reply from Acorn Motor Group - Acorn MG Crewe
Thank you so much for your amazing feedback, Carole. We are thrilled to hear that you experienced our reliable customer service and received brilliant advice without any pressure to complete your purchase. Your trust in us means the world, we truly appreciate your business. Feel free to reach out if you have any further questions. We're looking forward to your next visit with us to collect your new car. Take care and have a fantastic day.
Chloe was an absolute pleasure to deal…
Chloe was an absolute pleasure to deal with. Extremely informative , knowledgeable and delightfully friendly. I will be a returning customer
27 January 2026
Unprompted review
Reply from Acorn Motor Group - Acorn MG Crewe
Thank you so much for your wonderful feedback, Adrienne. We are delighted to hear that Chloe provided you with such informative, knowledgeable and friendly service. Your trust in us means the world, we appreciate your business. Feel free to reach out to us if there is anything additional we can do for you. We can't wait to welcome you back to collect your new car. Take care and have a fantastic day.
Sales
Louis, the gentleman I dealt with was brilliant and I felt he tried to sort out everything I needed to get the best deal for me
25 January 2026
Unprompted review
Reply from Acorn Motor Group - Acorn MG Crewe
Thank you for your fantastic feedback, Christopher. We're delighted that Louis provided you with brilliant support and worked hard to secure the best deal for you. Your trust in our reliable service means a lot, we appreciate your business. Feel free to reach out if there is anything additional we can do for you. We're looking forward to your next visit with us to collect your new car. Take care and have a fantastic day.
Reply from Acorn Motor Group - Acorn MG Crewe
Thank you so much for your fantastic review, We are delighted to hear that you found our staff friendly and not pushy, as we pride ourselves on providing honest and reliable service. We appreciate your business. Please don't hesitate to reach out if you have any further questions. We truly appreciate your feedback and look forward to welcoming you back soon. Take care and have a wonderful day.
Relaxed and comfortable approach
Relaxed and comfortable approach, from walking in and looking at the car I wanted. Chloe made the process so easy and kept me updated and surprised me with getting my car early. Thank you so much 😊
16 January 2026
Unprompted review
Reply from Acorn Motor Group - Acorn MG Crewe
Thank you so much for your wonderful feedback, Martin. We're delighted that Chloe made the process so easy and that you felt relaxed and comfortable throughout. We appreciate you taking the time to leave a review for us at Acorn MG Crewe. We're happy we could meet your expectations and you received your car early. Your trust in our service means a lot to us, and we look forward to supporting you again in the future. Enjoy your new car. Take care.
Thank you Charlie!
I had an amazing experience buying my 2025 MG ZS Hybrid from Acorn MG, and a huge part of that was down to Charlie. From the very start, she was absolutely brilliant, incredibly knowledgeable, professional, and genuinely lovely to deal with.
Charlie made the whole process feel easy and comfortable, never pushy, just really focused on helping me find the right car for me. She took the time to explain everything clearly and made sure I felt confident and happy with my decision.
She was so warm, welcoming, and approachable that we even ended up making her a homemade cheese pie as a thank you.
I couldn’t be happier with my new car or the service I received. I would 100% recommend Acorn MG, and especially Charlie, to anyone looking to buy a car. Thank you again for such a great experience!
14 January 2026
Unprompted review
Reply from Acorn Motor Group - Acorn MG Crewe
Thank you so much for your fantastic review, Leah. We are absolutely delighted to hear that Charlie provided you with such trustworthy and reliable service while making your experience of buying your 2025 MG ZS Hybrid easy and comfortable. We truly appreciate your business. We strive for 100% satisfaction, and it is great to see you had such a positive experience. Your kind words and the delicious homemade cheese pie are truly appreciated. Please don't hesitate to reach out if there is anything additional we can do for you. We look forward to assisting you in the future. Take care and enjoy your new car. Happy driving 🚗 have a fantastic day.
Very pleasent and helpful staff
Hayley was very pleasent and helpful. Welcomes you when you enter and leaves you alone to browse the showroom and cars. Takes you through the purchase of your vehicle when ready. Along with any extras that are available.
8 January 2026
Unprompted review
Reply from Acorn Motor Group - Acorn MG Crewe
Thank you so much for your wonderful feedback, Ian. We are delighted to hear that Hayley provided you with pleasant and helpful service while you browsed our showroom. Your trust in our honesty and reliability is truly appreciated. We value your business. Feel free to reach out if you have any further questions. We can't wait to welcome you back for more quality support soon. Take care and enjoy your new car. Happy driving 🚗. Have a fantastic day.
Efficient and informative
Efficient and informative. Gave me options and guidance so I stayed within budget and bought the car that was right for me.
7 January 2026
Unprompted review
Reply from Acorn Motor Group - Acorn MG Crewe
Thank you so much for your fantastic review, Diane. We are delighted to hear that our team were efficient and informative, helping you find the right car while staying within budget. Your trust in us is truly appreciated, and we look forward to providing you with the same reliable support in the future. Please don't hesitate to reach out if there's anything additional we can do for you. We're looking forward to your next visit with us to collect your new car. Take care and have a fantastic day.
Honest and friendly staff
22 December 2025
Unprompted review
Reply from Acorn Motor Group - Acorn MG Crewe
Thank you so much for your fantastic feedback, Craig. We are thrilled to hear that you found our staff to be honest and friendly, as we are committed to providing reliable and quality service. We appreciate your business. Feel free to reach out if there is anything additional we can do for you. We can't wait to welcome you back soon for another trustworthy experience. Take care and enjoy your new car. Happy driving 🚗. Have a fantastic day.
Fantastic Customer Service
During our visit Chloe and the team were professional, friendly and happy to help us out. So much so that both myself and my partner walked away with a new car each. They even looked after our dogs so we could test drive the car together. Can’t recommend the guys highly enough. If you are looking for a new car go and talk to Chloe at MG Crewe
13 December 2025
Unprompted review
Reply from Acorn Motor Group - Acorn MG Crewe
Thank you so much for your fantastic review, Louise. We're delighted that Chloe and the team provided you with such professional and friendly service, and that you and your partner both walked away with new cars. It's wonderful to hear that we could support you by looking after your dogs during your test drive, and we truly appreciate your recommendation of our trustworthy service at MG Crewe. Feel free to reach out if there is anything additional we can do for you. We're looking forward to your next visit with us to collect your new car. Take care and have a fantastic day.
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