Active Garden Reviews 

213
TrustScore 5 out of 5

4.9

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 5 out of 5 stars

We needed the play equipment shipped to Orkney. Active Gardens went out of their way to help us with this. They also help us develop play equipment specifically for our young people with additional su... See more

Company replied

Rated 5 out of 5 stars

Excellent service from Marianela who gave sound advice when selecting a climbing frame for our area. We settled on the Blue Rabbit beach tower which arrived promptly with extra ground anchors sent out... See more

Company replied

Rated 5 out of 5 stars

Active Garden were great from start to finish with our purchase of the Blue Rabbit Palazzo. Marianela was extremely helpful and knowledgeable when it came to advising us about the product. She was abl... See more

Company replied

Rated 5 out of 5 stars

Great communication from Active Garden, I needed the parts to arrive fairly quickly and they did absolutely everything they could to get the order dispatched in good time. Great customer service and... See more

Company replied

Company details

  1. Playground equipment supplier

Written by the company

Welcome to Active Garden, Specialists in Domestic & Commercial Outdoor Play Equipment & Surfaces. Contact us today for more information.


Contact info

4.9

Excellent

TrustScore 5 out of 5

213 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.9

All reviews

(213)

21 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

You will not be disappointed

I needed very specific advice about a swing for my profoundly disabled child.
The company spent time with me discussing different options and even suggesting ways I could keep the price down.
The equipment arrived when they said it would and erected a few days later.
My child was overjoyed to finally be able to swing like all his friends.

22 July 2025
Rated 5 out of 5 stars

First Class Experience

Working with Active Garden was a breeze, we are so thrilled with our climbing frame and our daughter loves it too. Ordering was easy, Marianela was very responsive and helpful over email. The installer Henri was friendly and professional. I would highly recommend Active Garden, they are first class.

2 July 2025
Unprompted review
Active Garden logo

Reply from Active Garden

Thanks Leon!

Rated 5 out of 5 stars

Wonderful playset and team

Wonderful playset and team. Excellent communication throughout.

28 June 2025
Unprompted review
Active Garden logo

Reply from Active Garden

Many thanks for your feedback!

Rated 5 out of 5 stars

Excellent

From ordering to getting it delivered, it’s been a great experience, customer service was excellent

9 June 2025
Active Garden logo

Reply from Active Garden

Thanks for your review Shameem!

Rated 5 out of 5 stars

Marianela was especially helpful!

Marianela was especially helpful, I found her to be kind and patient also. The process ran smoothly with no complaints.

15 May 2025
Active Garden logo

Reply from Active Garden

Thanks Joanne! we appreciate your feedback! We hope the swing gets enjoyed for many years.

Rated 4 out of 5 stars

Marianela was fantastic from the start…

Marianela was fantastic from the start , sent me photos and videos to see what we were buying, all arrived on time the only thing that I was surprised about was nothing came pre-drilled so there was a mountain of drilling to do before assembling it would have definitely put me off had I known that . The park is now all up and the quality is really good , I would definitely recommend .

12 May 2025
Active Garden logo

Reply from Active Garden

Thanks for your review Alec.
We did send you the instructions of all items before the order was agreed as you were going to show them to your installers, and also a video explaining the instructions which is on our website too. There is also information on our website under the products (About Blue Rabbit, Building Tips and FAQs tabs) that mention that the timber is not pre-drilled.
You need to drill it as you go along, rather than at the beginning of the process. This is better than having the holes drilled because matching the holes can take longer, especially if the ground is not perfectly straight.
We try to provide as much information as possible and mention this fact in all our Blue Rabbit products.
We are glad that you like the quality of the climbing frame and hope the children enjoy it for many years!

Rated 5 out of 5 stars

Excellent customer support

The nest swing arrived with the wrong frame. Marianela was very quick to ensure the correct frame was sent, which arrived within two days. Very very helpful, keeping me informed about the order, delivery, etc.
The grandkids absolutely love it!

15 April 2025
Active Garden logo

Reply from Active Garden

Thanks for your review Helen! we had a few issues which we tried to resolve quickly and help as much as possible. So thanks for your patience and support. We are glad that the children are enjoying the swing!

Rated 5 out of 5 stars

Excellent Company

The whole process from start to finish was very professional. The prices were competitive and we were kept updated as to fitting date, times etc. Would highly recommend.

30 April 2025
Unprompted review
Active Garden logo

Reply from Active Garden

Thanks for the review Maria!

Rated 5 out of 5 stars

Good communication.

Good communication.
Well designed product (swing seat)
Reasonably priced.
Well packed
Delivered at time allocated.

9 April 2025
Active Garden logo

Reply from Active Garden

Thanks for our review!

Rated 5 out of 5 stars

Flag arrived early within given…

Flag arrived early within given timescale.
Made the children's day when they could hoist the flag on their treehouse

31 March 2025
Active Garden logo

Reply from Active Garden

Thanks for your review. Flags are great fun!

Rated 5 out of 5 stars

Excellent products and outstanding service

I bought a slide from Active Garden Ltd for my granddaughter’s birthday and they went out of their way to ensure she received it on time. They were so helpful and their customer services were excellent. I highly recommend them.

21 March 2025
Active Garden logo

Reply from Active Garden

Many thanks Julie, we are glad it all worked out.

Rated 5 out of 5 stars

Active Garden - Excellent Service.

Active Garden were attentive to our order from day one and kept us fully informed of progress. The whole process was really excellent considering we had Christmas in between ordering and delivery.

30 January 2025
Active Garden logo

Reply from Active Garden

Thanks for your feedback. We hope the children enjoy the new equipment!

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look