Active Garden Reviews 

215
TrustScore 5 out of 5

4.9

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Rated 5 out of 5 stars

Helpful and knowledgeable about products on phone. Easy to order and arrange delivery and installation. Very friendly and efficient installation guys. My daughters are thrilled with their swing set an... See more

Rated 5 out of 5 stars

We needed the play equipment shipped to Orkney. Active Gardens went out of their way to help us with this. They also help us develop play equipment specifically for our young people with additional su... See more

Company replied

Rated 5 out of 5 stars

Excellent service from Marianela who gave sound advice when selecting a climbing frame for our area. We settled on the Blue Rabbit beach tower which arrived promptly with extra ground anchors sent out... See more

Company replied

Rated 5 out of 5 stars

Active Garden were great from start to finish with our purchase of the Blue Rabbit Palazzo. Marianela was extremely helpful and knowledgeable when it came to advising us about the product. She was abl... See more

Company replied

Company details

  1. Playground equipment supplier

Written by the company

Welcome to Active Garden, Specialists in Domestic & Commercial Outdoor Play Equipment & Surfaces. Contact us today for more information.


Contact info

4.9

Excellent

TrustScore 5 out of 5

215 reviews

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4.9

All reviews

(215)

21 reviews in the last 12 months

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Rated 5 out of 5 stars

The climbing frame is fantastic!

The climbing frame is fantastic and perfect for our children with special educational needs. The children have all been on it so much and the staff are loving it too. It's great to have something so robust, in fitting with our outside area and to know it has all been assessed as safe is reassuring too. The design was beyond our expectations and we really appreciated how we were able to adapt and tweak it until it was 100% perfect and also within our tight budget. What an amazing company with such fantastic communication and so much patience! The end result is ideally suited to our children's needs and I'm sure we will come back to Active Garden with future projects. The wet pour also looks fantastic and it was wonderful to have the area all ready to use again the very next day. We would highly recommend Active Garden to other schools and specialist settings as they really listen to individual needs. Super happy :)

20 April 2021
Unprompted review
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Reply from Active Garden

Thank you very much. We are glad to hear the children like the new play equipment. Hope they get a lot of enjoyment out of it!

Rated 5 out of 5 stars

Fabulous service from start to finish

Fabulous service from start to finish, Marianela could’ve have been more helpful. We now have a wonderful play area for our Grandchildren.

20 April 2021
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Reply from Active Garden

Thanks Andy! I am glad you are happy with the play area.

Rated 2 out of 5 stars

Delivery let down

Friendly customer service , but were unable to deliver items to my address, which is in a town and not remote

10 April 2021
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Reply from Active Garden

Thanks for your review. In this case, we had no more stock of 2.3m slides and had to send it from our stockists, they informed us that their courier cannot deliver such large item to your postcode, but could do the alternative postcode you supplied. We apologise for not being able to complete this order.
We did send your other item with Parcelforce and due to postcode, they do take longer, but it arrived within a few days of the order.
We hope you are happy with the Periscope delivered.
We understand that it is frustrating fpr Scottish customers, but we have to use couriers and depend on them and their rules, especially for long items that not every courier carries.

Rated 5 out of 5 stars

Easy helpful and responsive

Active Gardens were a pleasure to do business with. So helpful in the process of choosing equipment and guiding me through the process. Marianela was amazing, kept me informed every step of the way and so responsive too. Just waiting for my grandson to try his new play area out now! I would highly recommend them.

10 April 2021
Unprompted review
Rated 5 out of 5 stars

Easy and quick purchase

Very helpful customer service, which made the purchase simple and quick. The bags of rubber chippings arrived quickly and well packaged. Would recommend!

7 April 2021
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Reply from Active Garden

Many thanks!

Rated 5 out of 5 stars

Fantastic in all aspects - 5* company!!

If you're looking for garden playframes, look no further!

I spent so long looking at various different companies - Wickey, Fatmoose, Selwood, Dunster House, etc. - And it was the odd review here and there that put me off! I then stumbled upon ActiveGarden and what a find it was!

Absolutely fantastic end-to-end service - From discussing ideas with Marianela over the phone, putting together a completely bespoke Blue Rabbit design, sketch drawings, updates on delivery, and the fantastic installation service from Henri - What a treat!

I honestly couldn't rate AG any higher. Will certainly be passing on their details to any friends and family whom are in the market for any play frame equipment.

Thanks once again Marianella, Henri and the AG team - The playframe looks FANTASTIC!

27 March 2021
Unprompted review
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Reply from Active Garden

Thank you Ben! we appreciate your feedback, the installation looks amazing! I hope the children are enjoying it.

Rated 5 out of 5 stars

Incredible service, product and installation!

If you want garden play equipment for your children then this is the place to go!

Incredible end to end service, competitively priced! Marianela was so lovely to work with, professional, responsive and designed a playground that captured everything I wanted for my children. Any extras I required like a wooden roof for one of the towers instead or canvas, a cover for the sandpit - Marianela was very happy to oblige and has hired tradesman that are very skilled and able to adapt the product to your needs.

It was hard to come across a company that offered installation. Active Garden did an incredible job. Henri really knows this product and his experience in installation shines through. The charge for this service was very reasonable for the workmanship. I especially loved the innovative sandpit cover he made.

I cannot recommend this company enough! 5***** from me!

25 March 2021
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Reply from Active Garden

Thank you so much! we do our best! I hope the children are enjoying it!

Rated 5 out of 5 stars

Fab product, fab service, amazing installation

From the first enquiry through to installation the service delivered was absolutely faultless. The team offered product advice and guidance based on the age of my child and were able to offer design adaptations to meet my very demanding requirements! Delivery was on time and easy to track and the 21 packages that made up our delivery served as a good reminder as to why I elected for the full installation service - by the time I would have unpacked all the parcels Henri was already half way to building our climbing frame. I can honestly say that watching Henri install was a work of art and he didn’t stop for the whole time he was with us. If you’re investing in an Active Garden climbing frame be sure to include installation - you certainly won’t regret it!! Fabulous product, fabulous service and amazing installation.

18 March 2021
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Reply from Active Garden

Thanks for your kind words Lorraine! we try hard for everything to go smoothly and to give our customers the best service possible.
Hope the children get years of fun!

Rated 5 out of 5 stars

Toddler Swing

Product was excellent, arrived very quickly and was as described. Is now being much enjoyed!

16 March 2021
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Reply from Active Garden

Many thanks for your review!

Rated 5 out of 5 stars

Excellent product and delivery

Product was great and good value for money. The instructions were pretty good to follow, my only criticism would be better labelling of the wood, and pre cut items of wood where you need to cut into shape.

15 March 2021
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Reply from Active Garden

Thank you for your review and your feedback.

Rated 2 out of 5 stars

Jungle gym playhouse XL... or not

Ordered an extra large playhouse and the wrong parts turned up. Have spent the previous 2 weekends preparing the garden making space removing a hedge etc and bought what was supposed to be a premium product. Complete waste of time and not what i would expect when spending well over a thousand pounds.
Kids are dissapointed and im gutted.

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Cannot fault the service since I have notified the Active Garden team of the incorrect delivery

6 March 2021
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Reply from Active Garden

Dear James.
We understand how frustrating this must be for you and your family, and apologise for the inconvenience.

As per our conversation on Saturday, we tried to deal with this issue as promptly as possible, within minutes of receiving your email. Our orders are dropshipped to Jungle Gym and they supply and deliver the product directly. We passed on the correct order and it was their mistake to supply the playhouse large rather than the extra large.
As discussed on the phone, we have contacted Jungle Gym and the issue will be rectified asap on Monday, when their office opens.
We are sorry that you are not happy with the part of the product you received, we tried to be as helpful as possible over the phone. We just haven't have the opportunity to deal with this as you contacted us just yesterday, Saturday, when our office and Jungle Gym office are closed.
We will be in touch with you when Jungle Gym provides dates for exchanging the frame and rectify the problem.
Many thanks.

Rated 5 out of 5 stars

Brilliant

Brilliant, several competitors had messed orders up and blamed external factors, active garden exceeded my expectations and got it to me rapid

3 March 2021
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Reply from Active Garden

Thanks Nick!

Rated 5 out of 5 stars

Great quality and service

The quality of the swings are excellent. I called and spoke to the team at Active Garden prior to ordering to get some advice and they were very helpful. We opted for professional installation which I am really pleased about - the guy who came was very efficient and I feel confident the swings are fixed in properly.

23 February 2021
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Reply from Active Garden

Thanks Sophie!

Rated 5 out of 5 stars

Delivery came packaged well and the…

Delivery came packaged well and the timber and fixtures were of a good quality. Instructions were easy to follow and comprehensive. Overall very happy with my purchase. Sure my kids will have many hours of fun!

20 February 2021
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Reply from Active Garden

Thank you Jonathan! We hope the children enjoy their new Blue Rabbit Cascade!

Rated 5 out of 5 stars

Excellent service

Excellent service, very quick delivery and brilliant contact re email

20 February 2021
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Reply from Active Garden

Thank you Karen, I hope the children enjoy their climbing frame!

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