ADCB Reviews 480

NOT HELPFUL AT ALL

I wish their was a zero star option. One if the worst bank in UAE

The customer service is very professional. The delivery guy mr.Qadeer veey humble with a wow smile on his face even when the weather is not too friendly. Thenkyou ADCB

Alot of fraud cases they didn't i send alot of requests they didn't call me back and close the requests

I had a discrimination situation by one a senior employee at ADCB and raised a complaint and the answer was (there is nothing wrong with that)!! Can you believe it. The bank officially encourages his employees to discriminate and treat customers based on nationalities

Dear Mr Shehab Sayed
I would like to take this opportunity to show my gratitude for the professionalism you exemplified when I had given up on ADCB because the interest rate at which I was given for my previous loan was so high for me. I had decided to change to another bank but Mr Shehab did all he could to retain me in ADCB

At that time I had requested for the liability letter but Mr Shehab instead advocated for my interest reduction and loan top so that his company (ADCB) should not loose a customer
Your kindness and customer care is unexplainable
Thank you so much
PROSSY

On of the worst bank for company account. the account manager do to reply to calls or messages.THEY DONT CARE.. VERY SIMPLY PUT. since 2 months have opened company account and half of the functions dont work for my account. Account manager after getting his commission from opening my account he disappeared sadly . did not except such kind of service from such a reputable bank.

Just to print a bank statement I waited for 1 hour for my number to come. They need to be more organized and quicker inspite of having 6 working counters. There should have managers to see what is going on and quickly manage the people and counters for simple bank statement requests

Dear Aisha,

I would like to sincerely thank you for your outstanding assistance during my recent interaction with ADCB. Your professionalism, patience, and attention to detail truly made a difference.

It’s always a pleasure to deal with someone who is not only knowledgeable but also genuinely cares about providing excellent customer service.

Thank you once again for your support.

Best regards,
Ashven

Mr. Rameses Mata of DCC branch, one of the teller was so accomodating in giving assistance to ease up your transactions. This has lessen the time you have to spend with him around.

Worst banking and customers service team . They don't know anything. Please keep well knowledgeable people for customer service.
Due to banking rules to keep minimum balance , I changed I account to Millionaire destiny. We called to customer care asking for debit card ,and the confirmed that needs to visit bank . I went bank and asked for my debit card . But they said card will be despatched to our address. I returned back .
Again doubtebly I called customer service team again , they told me to visit ADCB U bank .
I have created bank account but no idea I am getting debit cards .

As per the Fujairah ADCB bank officer, the bank has changed their policy to block sending sms for card transactions. Only more than AED 500, sms generates with bank balance. This is very difficult situation to small customer like us to know the bank balance instantly. Hence, we request ADCB bank to facilitate small customers without making their minds to withdraw accounts. Thank you

First of All Thanks to Fatima Alblooshi , I visit to Ajman Branch of ADCB with issue pin of my debit card , from the entering to adcb i feel the kind from staff and hostess was so respectfull because it was my first time i face to issue with my pin and i dont have any IDEA what should i do . Dear ADCB I would like to appreciate Ms. Fatima Alblooshi for her kindness and good servise may Allah give you best of luck thank you a lot !!!!

Very bad with the current situation.
It was good when they haven’t charged any amount to be kept as minimum balance. Now, all peoples are running around to cancel it.

Its very sad that you deduct us 100dh per month if we dont have maintaining bal of 20000. How about us for low salary? So maybe we switch to another bank:(

I faced a serious issue with this bank.
A fraudulent transaction occurred after my OTP was leaked, and despite reporting it, the bank refused to provide any support or carry out a proper investigation. They were not willing to take responsibility or help recover the lost amount....Money is not safe!

I have good experience in ADCB Deira city center branch.. thanks to miss Madya for being so helpful to customers.. good job and God bless you mam..

So bad this new charge system... so rediculous just taking money from people nonsense! im not gonna use adcb anymore!.