The lady who picked us up was lovely, and helped my mum out of the car as she would of struggled otherwise and we were unable to get out until Mum did. Laughed along with us while we went to destinati... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Overall: Excellent service. Clean vehicle. Patient, considerate and safe driving. Effective App: Easy to book / easy to use. Ability to leave a tip for the driver. We always use Addison Lee when... See more
Company replied
Always impressed by Addison Lee. Immaculate vehicles and smart, polite drivers. They seem to realise when you want to chat and when you’re too tired to talk! Appreciate all the messages to remind abou... See more
Company replied
Addison Lee was worth every penny and was honestly such a brilliant no stress experience. I say this because my family and I have repeatedly had terrible cab experiences. But Addison changed all of th... See more
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Company details
Information provided by various external sources
From humble beginnings to London’s most trusted business-class car service in just over forty years, Addison Lee have grown with and for the times. And yet, so little has changed about us. We still believe that taxis and minicabs can be so much more than just a means to an end – our clients are right to expect extraordinary standards, and by allying the latest technologies with traditional customer service values, we can not only disrupt the industry, we can revolutionise it. Today, our iconic cars are responsible for getting over 10 million people where they need to go each year in London alone. And with our business expanding every day – across both the UK and worldwide – we will continue to deliver that same executive service consistently, no matter where we are.
Contact info
United Kingdom
- www.addisonlee.com
4.6
Excellent
9k reviews
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Reply from Addison Lee
Good morning Paul,
We are thrilled to receive your amazing feedback on our service and appreciate the time you took to share your thoughts with us.
At Addison Lee, we are committed to providing exceptional service and we are pleased to hear that we have met your high expectations.
Thank you for choosing Addison Lee as your service provider and we look forward to serving you again.
Kind regards,
Mandy
Customer Experience Advisor
Great service as usual
2 September 2026
Reply from Addison Lee
Hi,
Thank you for taking the time to leave this 5-star review. It is wonderful to hear of your consistent great experience with our services.
Please get in touch if you require anything further.
Kind Regards
Jayne
Customer Experience Advisor
the driver was excellent.
2 September 2026
Reply from Addison Lee
Good afternoon
Thank you for leaving us this great 5* review.
I am so glad to hear of your experience with our excellent driver.
Kind Regards
Meg
Customer Experience
Reply from Addison Lee
Good morning,
Thank you for leaving this 5* review.
It is excellent to hear of your professional and punctual experience with our services.
Kind Regards
Meg
Customer Experience
Reply from Addison Lee
Good morning,
Thank you for taking the time to leave this 5* review.
It is wonderful to hear of your great and efficient experience with our services.
Kind Regards
Meg
Customer Experience
Reply from Addison Lee
Hi Joao,
We're so happy to hear we delivered on time! We appreciate your kind words.
Kind Regards,
Linda
Customer Experience Advisor
Reply from Addison Lee
Hi Mark,
We are pleased you are happy with the service provided.
Kind Regards,
Linda
Customer Experience Advisor
Great driver
Great driver. So considerate. No speeding, gentle over speed bumps, felt trust worthy.
Also a 5 person cab for not a ridiculous amount of money.
2 September 2026
Reply from Addison Lee
Thank you for your wonderful 5-star review! We are so pleased to hear that you had such a considerate and trustworthy driver. We're also glad you found our pricing for a 5-person cab to be reasonable.
Kind Regards,
Linda
Customer Experience Advisor
Excellent Service would highly recommend
The lady who picked us up was lovely, and helped my mum out of the car as she would of struggled otherwise and we were unable to get out until Mum did. Laughed along with us while we went to destination and made us feel special. Booking was a breeze and I had text messages constantly informing me of updates.
29 August 2026
Reply from Addison Lee
Hi Faye,
We are delighted to hear about your positive experience. It's wonderful to know that our team provided such thoughtful and friendly service, making your journey special. We're also pleased the booking process was smooth and kept you informed.
Kind Regards,
Linda
Customer Experience Advisor
Incredibly smooth from start to finish
Incredibly smooth from start to finish. Great cars, very professional drivers, wonderful service.
2 September 2026
Reply from Addison Lee
Hi John,
We are so pleased to hear that your experience with us was incredibly smooth from start to finish. Your kind words about our cars, drivers, and service are greatly appreciated.
Kind Regards,
Linda
Customer Experience Advisor
Very professional drivers
Very professional drivers, clean near-new cars and on time service. Excellent
2 September 2026
Reply from Addison Lee
Hi Jeff,
Thank you for your fantastic 5-star review!
We are so pleased to hear that you found our drivers professional, our cars clean and new, and our service on time. We appreciate you sharing your positive experience.
Kind Regards,
Linda
Customer Experience Advisor
Reliable wedding day transport
Used Addison Lee for our local wedding transport. Arrived on time with a professional and friendly service which ensured our day off to a good start. Would recommend
22 August 2026
Reply from Addison Lee
Good morning Alexandra,
Thank you for your wonderful 5-star review! We are so pleased to hear that our service contributed to a good start to your special day. We appreciate your recommendation.
Kind Regards,
Linda
Customer Experience Advisor
Reply from Addison Lee
Hi Linda,
Thank you for your fantastic 5-star review!
We are so pleased to hear that you experienced very good service, a polite driver, and a lovely car that was on time.
We appreciate you sharing your positive experience.
Kind Regards,
Linda
Customer Experience Advisor
Reply from Addison Lee
Good morning,
Thank you for your fantastic 5-star review!
We are so pleased to hear that you experienced very good service, a polite driver, and a lovely car that was on time.
We appreciate you sharing your positive experience.
Kind Regards,
Linda
Customer Experience Advisor
Reply from Addison Lee
Hi James,
Thank you for your 5* review it means a lot and hope to see you again soon.
Kind Regards,
Linda
Customer Experience Advisor
Very helpful and polite driver
Very helpful and polite driver. Efficient and punctual.
2 September 2026
Reply from Addison Lee
Good morning,
Thank you for taking the time to leave us such kind 5* review.
I am so pleased to hear of our helpful and polite driver, and of your efficient and punctual experience.
Kind Regards
Meg
Customer Experience
Prompt service
Prompt service. Elderly parents picked up, one with a wheelchair.
Very helpful and respectful drivers
2 September 2026
Reply from Addison Lee
Good morning Tina,
We're delighted to hear that your parents received prompt and respectful service, especially with the wheelchair accommodation. We understand the importance of helpful drivers.
Kind Regards,
Linda
Customer Experience Advisor
Reliable clean cars always professional
2 September 2026
Reply from Addison Lee
Good morning Sharon,
Thank you for taking the time to leave this kind 5-star review. We are delighted to hear that you experienced reliable, clean cars and professional service.
Kind Regards,
Linda
Customer Experience Advisor
Reply from Addison Lee
Good morning Raihan,
Thank you for your wonderful 5-star review! We are so pleased to hear that you reached your destination on time and enjoyed a smooth ride.
Kind Regards,
Linda
Customer Experience Advisor
Reply from Addison Lee
Good morning,
We're so glad you had a good trip and appreciate your kind words about our driver! Thank you for your feedback.
Kind Regards,
Linda
Customer Experience Advisor
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