The lady who picked us up was lovely, and helped my mum out of the car as she would of struggled otherwise and we were unable to get out until Mum did. Laughed along with us while we went to destinati... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Overall: Excellent service. Clean vehicle. Patient, considerate and safe driving. Effective App: Easy to book / easy to use. Ability to leave a tip for the driver. We always use Addison Lee when... See more
Company replied
Always impressed by Addison Lee. Immaculate vehicles and smart, polite drivers. They seem to realise when you want to chat and when you’re too tired to talk! Appreciate all the messages to remind abou... See more
Company replied
Addison Lee was worth every penny and was honestly such a brilliant no stress experience. I say this because my family and I have repeatedly had terrible cab experiences. But Addison changed all of th... See more
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Company details
Information provided by various external sources
From humble beginnings to London’s most trusted business-class car service in just over forty years, Addison Lee have grown with and for the times. And yet, so little has changed about us. We still believe that taxis and minicabs can be so much more than just a means to an end – our clients are right to expect extraordinary standards, and by allying the latest technologies with traditional customer service values, we can not only disrupt the industry, we can revolutionise it. Today, our iconic cars are responsible for getting over 10 million people where they need to go each year in London alone. And with our business expanding every day – across both the UK and worldwide – we will continue to deliver that same executive service consistently, no matter where we are.
Contact info
United Kingdom
- www.addisonlee.com
4.6
Excellent
9k reviews
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1st class service
Our driver was on time and was really kind and chatty.
He made sure we got to the station on time so we didn't miss our train.
I would highly recommend this company
15 August 2026
Reply from Addison Lee
Dear Bec,
Thank you for taking the time to share your positive experience. We are so pleased to hear that our driver was on time, kind, and ensured you reached the station promptly. We truly appreciate your recommendation!
Kind Regards,
Shellie
Customer Experience
Excellent service always early/on time…
Excellent service always early/on time to collect me and to get me to my destination.
24 August 2026
Reply from Addison Lee
Dear Kirstie,
We're so pleased to hear that our service was excellent and that we consistently got you to your destination on time. Thank you for your wonderful feedback!
Kind Regards,
Shellie
Customer Experience
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Excellent service from booking to end…
Excellent service from booking to end of journey polite courteous drivers and updates via texts on time and comfortable cars highly recommend
24 August 2026
Reply from Addison Lee
Dear Jacqui
We are so pleased to hear that you experienced excellent service from booking to the end of your journey. It's wonderful to know that our drivers were polite and courteous, and that you appreciated the text updates, punctuality, and comfortable cars. We truly appreciate your high recommendation!
Kind Regards,
Shellie
Customer Experience
Very efficient with friendly helpful…
Very efficient with friendly helpful drivers excellent service
24 August 2026
Reply from Addison Lee
Dear Susan
Thank you for taking the time to leave this excellent 5-star review. We are so pleased to hear that our drivers were friendly and helpful, and that you received excellent service.
Kind Regards,
Shellie
Customer Experience
Drivers will listen when you make a…
Drivers will listen when you make a decision to/and change route.
24 August 2026
Reply from Addison Lee
Dear T,
We appreciate you sharing your experience. It's helpful to know that our drivers are responsive to route changes.
Kind Regards,
Shellie
Customer Experience
Reply from Addison Lee
Dear Janis,
Thank you for your wonderful 5-star review! We are so pleased to hear that you had a great experience and enjoyed the comfort of a larger vehicle.
Kind Regards,
Shellie
Customer Experience
All good!
Easy App. Reliable service of many years standing. Reliably good cars. All good.
24 August 2026
Reply from Addison Lee
Good Morning,
Thank you so much for the 5* review! We're glad everything went smoothly for you, and we look forward to travelling with you again soon!
Jenny
Customer Experience
Excellent service
Punctual, courteous, very clean car, the driver was helpful with my heavy case which I particularly appreciated. Thank you.
24 August 2026
Reply from Addison Lee
Dear Gila,
Thank you for your wonderful 5-star review! We are so pleased to hear that you had such a positive experience with our service, from the punctuality and cleanliness of the car to the helpfulness of our driver with your luggage. We truly appreciate your kind words.
Kind Regards,
Shellie
Customer Experience
Reply from Addison Lee
Dear Wendy
Thank you for taking the time to share this wonderful 5-star review. We are delighted to hear about the efficient pick-up and excellent driver experience you had.
Kind Regards,
Shellie
Customer Experience
Friendly and efficient driver Richard
19 August 2026
Reply from Addison Lee
Dear Andrew,
Thank you for your wonderful 5-star review. We are delighted to hear that you had such a positive experience with our friendly and efficient driver.
Kind Regards,
Shellie
Customer Experience
Reply from Addison Lee
Dear Charles,
Thank you for taking the time to share your positive feedback. We are delighted to hear that our driver made such a good impression.
Kind Regards,
Shellie
Customer Experience
Really appreciate the lift to our local…
Really appreciate the lift to our local station from London when South Eastern Trains cancelled all services. Our driver was very accommodating, dropping our son off as well at his home.
24 August 2026
Reply from Addison Lee
Dear Peter
Thank you for your valuable feedback. We are delighted to hear that your driver was on time and very polite during your journey. We appreciate you taking the time to share your positive experience.
Kind Regards,
Shellie
Customer Experience
On time very polite driver
24 August 2026
Reply from Addison Lee
Dear Linda,
Thank you for your valuable feedback. We are delighted to hear that your driver was on time and very polite during your journey. We appreciate you taking the time to share your positive experience.
Kind Regards,
Shellie
Customer Experience
Driver arrived in good time
Driver arrived in good time. Excellent driving in difficult traffic.
24 August 2026
Reply from Addison Lee
Dear Jill
Thank you for your wonderful feedback! We are so pleased to hear that your driver arrived promptly and provided excellent service during your journey.
Kind Regards,
Shellie
Customer Experience
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Arrived on time
Arrived on time, and got us to our destination on time too. Comfortable trip.
24 August 2026
Reply from Addison Lee
Dear Pj
We are delighted to hear that your journey was comfortable and that we got you to your destination on time. Thank you for your positive feedback.
Kind Regards,
Shellie
Customer Experience
Driver was so helpful
Driver was so helpful (we are quite old, and he helped us with our bags way beyond the call of duty). Heathrows’s baggage hall chaos meant we were very late getting out of customs, but our driver took it all in his stride. Great service.
19 August 2026
Reply from Addison Lee
Dear Alan,
Thank you for your wonderful feedback! We are so pleased to hear that your driver provided such excellent assistance with your bags and handled the delays at Heathrow with professionalism. It's great to know you had a positive experience.
Kind Regards,
Shellie
Customer Experience
Reply from Addison Lee
Dear Mike,
We're glad to hear we provided a comfortable and punctual experience. Thank you for your positive feedback!
Kind Regards,
Shellie
Customer Experience
A yellow and black logo Description automatically generated with medium confidence [https://eucattachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MTAzMTMyMzE2MDQ3LCJkb21haW4iOiJhZGRpc29ubGVlLXByb2QuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjI0NDQyODh9.NTQJWavNSVnzti70nLtumB7YS3pe6OvcFB16FmR3R24]https://www.addisonlee.com/
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Great driver very nice person got us to…
Great driver very nice person got us to our destination fine
24 August 2026
Reply from Addison Lee
Dear Stella,
Thank you for taking the time to leave this wonderful 5-star review. We are so pleased to hear that our driver was a very nice person and got you to your destination fine.
Kind Regards,
Shellie
Customer Experience
Reply from Addison Lee
Dear Antonio,
Thank you for your wonderful 5-star review! We are so pleased to hear that you experienced top-class service with us.
Kind Regards,
Shellie
Customer Experience
Driver friendly and polite
Driver friendly and polite, on time - easy to order will use app in future
21 August 2026
Reply from Addison Lee
Dear Sal,
Thank you for your fantastic 5-star review! We are so pleased to hear that your driver was friendly and polite, and that our service was on time. It's great to know you found the ordering process easy and plan to use our app in the future.
Kind Regards,
Shellie
Customer Experience
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