Adeline Hair & Beauty Reviews 

5
TrustScore 4 out of 5

4.1

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Company details

  1. Beauty Salon
  2. Hair Salon

Information provided by various external sources

We are an exciting hair and beauty salon located in Southgate North London and Surulere lagos Nigeria. Our salon is bright and spacious with facilities for every type of hair style and beauty treatment. We have fully qualified staff who tend to our cus...


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4.1

Great

TrustScore 4 out of 5

5 reviews

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1-star

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4.1

All reviews

(5)

1 review in the last 12 months

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Rated 5 out of 5 stars

Adeline hairdressers are amazing

Adeline and her team have been a blessing in my hair journey. Having gone to another salon and having not great results or experience I really wanted a professional stylist and environment. From the moment of my first appointment her knowledge and advice was invaluable. Treatments and relaxers are first class and her haircuts are amazing. They are all attentive, kind and professional and the atmosphere is always positive. My hair journey 1 year on from regular care and treatment is much improved. Thank you Adeline, Mr Fred and all the team.

10 December 2025
Unprompted review
Rated 5 out of 5 stars

highlights

Adeline highlighted my hair a few weeks ago- I have nothing but compliements since. A huge THANK YOU to you Adeline.

20 July 2023
Unprompted review
Rated 5 out of 5 stars

Lovely Salon - highly recommend

I've recently started visiting this salon with my three young daughters. The whole experience is so welcoming and professional from first phonecall through to final payment. As a mother of mixed heritage children this is a very rare find and I really love the no nonsense approach to dealing with young children, the kindness and compassion shown to them, the care taken to help them to fall in love with their hair and the overall community environment I witness and experience in the shop. There is a real efficiency and an obvious passion for their work among all the stylists and my girls are always excited to return and be pampered, well done to all the team.

13 April 2023
Unprompted review
Rated 1 out of 5 stars

0/5 stars

If I could give this business 0/5 stars, I would, because it's not even worth the 1 star. I came to relax my hair. Normally when people relax their hair, it will be frizz free and straight for 3 months. However not here. After the first week when I washed my hair, I was shocked to find out that my hair was COMPLETELY FRIZZY, not even 10% relaxed. Bear in mind, this costs £90!! For 23 years, I have been relaxing my hair 4 times a year, and have done this across multiple shops, all producing amazing results, even when they used cheaper products. These people at Adeline hair and beauty say they use Affirm products which are excellent products when it comes to hair relaxing. But an instant red flag is that they do not even make the product in front of you. They go into another room, create the product and come back. Who knows what they could be using? Soon after the product was applied to my hair, my scalp was on FIRE. This is extremely abnormal as I always make sure I do not wash my hair for at least 10 days before a hair relaxation appointment in order to avoid this very issue. This makes me wonder if they really do use the high quality Affirm products they say they do. After calling them back up, Adeline raises her voice at me and speaks to me in such a disrespectful and unprofessional manner. Her attitude is unacceptable. All in all, do not waste your time and money at this place. Despite all of these issues, they tried nothing to fix my issue, and instead were rude. I have been to expensive and cheap places, and they were all amazing. I only tried this place due to the convenience of it being close to where I live and also it seems to have good reviews on google. Both Adeline and her husband at the reception speak with a rude and condescending manner to their customers.

7 December 2022
Unprompted review
Adeline Hair & Beauty logo

Reply from Adeline Hair & Beauty

Hi,

We regret to hear about the negative experience you felt that you have sustained. I can understand that this is not your first time at the salon and you have expressed your delight at our services with this same procedure in the past.

Firstly, I can confirm that the products we use ARE official Affirm products as can be seen with the tubs and jars all over our salon. Avlon (the parent company for Affirm) can be contacted to confirm us as an official and registered Avlon Partner.


As someone who has been relaxing their hair for 23 years, you should understand that the products involving that procedure are chemicals and can be dangerous if incorrectly handled. We mix the products at the back of the salon floor to avoid any accidents with other customers and avoid any chemicals being contaminated.

When you stated that your scalp was irritated (which is a common occurrence) we immediately washed out the products and you were happy with the results at the end of your appointment. You then proceeded to call 3 weeks later to communicate your disappointment in the straightness of your hair, to which we were happy to adhere by and resolve as soon as possible with an appointment within that same week. You, unfortunately, declined the appointment and opted for an appointment for 4 weeks later (making it a total of 2 months from the incident.) This is not within our policy and we communicated that you would be charged for the appointment in 4 weeks. You then displayed your frustration with this, to which we could not reach an amicable conclusion. The best solution that was laid forward was for you to have the service rectified (FOR FREE) within 2 weeks of you contacting the salon.

Best,
Adeline Hair and Beauty Team

Rated 5 out of 5 stars

I definitely recommend

Fantastic at what they do. They always answer the phone to book an appointment quickly and are polite. I like that they offer student discount on selected days and Adeline always does a fantastic job with my hair.

9 October 2019
Unprompted review

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