0/5 stars
If I could give this business 0/5 stars, I would, because it's not even worth the 1 star. I came to relax my hair. Normally when people relax their hair, it will be frizz free and straight for 3 months. However not here. After the first week when I washed my hair, I was shocked to find out that my hair was COMPLETELY FRIZZY, not even 10% relaxed. Bear in mind, this costs £90!! For 23 years, I have been relaxing my hair 4 times a year, and have done this across multiple shops, all producing amazing results, even when they used cheaper products. These people at Adeline hair and beauty say they use Affirm products which are excellent products when it comes to hair relaxing. But an instant red flag is that they do not even make the product in front of you. They go into another room, create the product and come back. Who knows what they could be using? Soon after the product was applied to my hair, my scalp was on FIRE. This is extremely abnormal as I always make sure I do not wash my hair for at least 10 days before a hair relaxation appointment in order to avoid this very issue. This makes me wonder if they really do use the high quality Affirm products they say they do. After calling them back up, Adeline raises her voice at me and speaks to me in such a disrespectful and unprofessional manner. Her attitude is unacceptable. All in all, do not waste your time and money at this place. Despite all of these issues, they tried nothing to fix my issue, and instead were rude. I have been to expensive and cheap places, and they were all amazing. I only tried this place due to the convenience of it being close to where I live and also it seems to have good reviews on google. Both Adeline and her husband at the reception speak with a rude and condescending manner to their customers.
7 December 2022
Unprompted review