Easy to navigate and play. Daily free spins game doesn't work on a browser you have to download the app. They claim 70% of withdrawals are instant, this is a massive over statement or down right lie... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
I won’t not recommend playing on this site … a lot of dead spins and if you hit a bonus, you will be lucky to win £5 on a £1 spin, I have played alot of online casinos site, and this 100% the worst o... See more
I’ve had a good experience with Admiral Casino so far. The daily bonus game is a nice touch – staking £5 gives you access to a bonus, which just adds a bit of extra fun. Deposits and withdrawal... See more
Company replied
Signed up yesterday and had so much fun since . Never seen so many bonuses and features come so easily !! Thought I’d try a withdrawal of some of my winnings today as thought itl probably take a while... See more
Company replied
Company details
Written by the company
Welcome to the Trustpilot page for Admiral Casino, your licensed UK Online Casino - where we're bringing you the latest slot, table and live games straight to your fingertips! ♥ Play your favourite slots ✔ Unmissable promotions ✔ Safe and Reliable ➤ Register now and start playing!
Contact info
Century House, 12 Victoria Street, GY9 3UF, Alderney, United Kingdom
- 0800 069 8921
- support@admiralcasino.co.uk
- www.admiralcasino.co.uk
You should know
3.5
Average
3k reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 99% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
I asked how long my withdrawal was…
I asked how long my withdrawal was going to take and the next day they blocked me . Just been waiting to speak to a agent being 2nd in the queue and instead of speaking to me forwarded me back to the bot . Underhanded tactics for such a small insignificant issue. Stay away
6 August 2026
Unprompted review
Reply from AdmiralCasino.co.uk
Hello Lee,
We're sorry to hear that your experience with Admiral Casino did not meet your expectations.
We have emailed you through Trustpilot so you can provide your information through a secure channel.
Once we have received your details, we'll be able to look into this matter for you and get back to you via email.
Thank you for your time and we look forward to hearing from you.
Absolutely shocking do not join or play…
Absolutely shocking do not join or play on their site. 150 spins on slots and not 1 bonus Definitely go somewhere else
4 August 2026
Unprompted review
Reply from AdmiralCasino.co.uk
Hello Gemini,
We’re sorry to hear about your experience and appreciate you taking the time to share your feedback.
We would like to assure you that all our games use a certified Random Number Generator (RNG), which operates independently and cannot be manipulated to favour or disadvantage any player. This ensures completely fair and impartial results.
We hope that your luck takes a turn for the better, allowing you to enjoy the desired bonus games and winnings.
If we can assist you with anything in the future, you're more than welcome to contact our customer service team, who will be more than happy to help you.
Thank you for choosing Admiral Casino, and we wish you the very best of luck!
All the very best,
Your Admiral Casino Team
Great Casino with fair returns and good gameplay.
I have been a member of Admiral casino for 6 months and I really like this site it has a great variety of games, there is something for everyone, Live casino, bingo, slots etc it's all there on a very easy to navigate site.
There are plenty of daily promotions that give the player a fair chance of winning, without any crazy depositing requirements.
The gameplay on slots is very good and payouts are fair with a good payout to deposit ratio.
Depositing is very easy and secure.
Withdrawing winnings is a no fuss easy process and payment is back into my account within 24hrs, obviously there are times I lose but I feel I get good gameplay for my deposits .
They have lots of responsible gaming tools that you can use so you only spend within your limit..
I have only had to contact customer service on one occasion and it was a very easy process the member of staff was very pleasant and helpful and resolved my issue straight away.
Overall this is the best site I have found that plays fair and gives good value for money in gameplay and returns.
4 August 2026
Unprompted review
Reply from AdmiralCasino.co.uk
Hello Steven,
We really appreciate you taking the time to leave us your 5-Star Review!
We’re happy to hear that you’ve had such a smooth and positive experience on our platform and have been enjoying the wide selection of games.
It's also good to hear that you've had a great experience with our Customer Service team! If you require any assistance in the future, you're more than welcome to contact us again.
Phone: 0800 069 8921 (Available 9am – 5.30pm)
Live Chat: Available 8am – 9pm every day
Email: support@admiralcasino.co.uk
Thank you for choosing Admiral Casino and we hope you continue enjoying our platform!
All the very best,
Your Admiral Casino Team
Only issue i have is if you play a…
Only issue i have is if you play a admiral slot there awful never had a win playing an admiral game if you play other games on there site they play better just not admiral branded games stay away from them and why does every site bother replying with the same stupid answer everything is linked some how
3 August 2026
Unprompted review
Reply from AdmiralCasino.co.uk
Hello Spud,
We're sorry to hear that you were disappointed with your experience at Admiral Casino.
We are sorry to hear that your gaming experience was not as lucky as you had hoped. Please understand that all of our games operate using a certified Random Number Generator (RNG), which ensures that every game outcome is completely random and fair. As a result, both winning and losing streaks can naturally occur as part of gameplay.
If we can assist you with anything in the future, you're more than welcome to contact our customer service team, who will be more than happy to help you.
Thank you for choosing Admiral Casino, and we wish you the very best of luck!
All the very best,
Your Admiral Casino Team
This company doesn't let anyone…
This company doesn't let anyone withdraw even with a fully verified account soon as u deposit u have lost even if u win on the website stay away from these scammers
1 August 2026
Unprompted review
Reply from AdmiralCasino.co.uk
Hello Brad,
We're sorry to hear that you were disappointed with your experience at Admiral Casino.
Withdrawals are typically processed on the following day, unless additional documentation is required.
Our platform operates using a Random Number Generator (RNG), certified by an independent third-party organization in compliance with legal standards.
This ensures that all game outcomes are completely fair and cannot be influenced or manipulated in favour of or against players. Therefore, like real live casinos, there is the possibility of lucky or losing streaks.
Our diverse range of games offers varying volatility ratings, please keep in mind that this is an important factor for your gaming experience.
If we can assist you with anything in the future, you're more than welcome to contact our customer service team, who will be more than happy to help you.
Thank you for choosing Admiral Casino, and we wish you the very best of luck!
All the very best,
Your Admiral Casino Team
Simply great casino.
30 July 2026
Unprompted review
Reply from AdmiralCasino.co.uk
Hello Chris,
We really appreciate you sharing your experience with the Trustpilot community and leaving us your 5-star review.
We're delighted to hear that you're enjoying our platform! We'll continue to do our best to bring you an even wider variety of slot games and exciting promotions for you to enjoy in the future.
If we can assist you with anything in the future, you're more than welcome to contact our customer service team, who will be more than happy to help you.
Thank you for choosing Admiral Casino, and we hope you continue enjoying our platform!
All the very best,
Your Admiral Casino Team
Great choice of games
Great choice of games, and no problem withdrawing my winnings . Got in my back same day!. Love this site.
29 July 2026
Unprompted review
Reply from AdmiralCasino.co.uk
Hello Lisa,
Thank you for taking the time to leave us your 5-Star review,
We're delighted to have you with us and hope you continue enjoying our wide selection of games, including Slots, Table Games, Live Casino, and Arcade Games.
Withdrawals are typically processed on the following day, unless additional documentation is required. However, some withdrawal requests may be processed even sooner through our automated payout system.
If we can assist you with anything in the future, you're more than welcome to contact our customer service team, who will be more than happy to help you.
Thank you for choosing Admiral Casino and we hope you continue enjoying our platform!
All the very best,
Your Admiral Casino Team
0 starts if I could I’ve reached my…
0 starts if I could I’ve reached my monthly deposit limit of a 1000 pounds and I’ve won 0 got one one bonus on one game and got 36 pound from 60p spins they will comment on this saying “its like real casinos and you go on bad streaks” well it’s funny out of all the apps this is the worst streak so I won’t be putting any more money on this app and I would advise people to do the same
30 July 2026
Unprompted review
Reply from AdmiralCasino.co.uk
Hello Nyal,
We're sorry to hear that your experience with Admiral Casino did not meet your expectations.
Our platform operates using a Random Number Generator (RNG), certified by an independent third-party organisation in compliance with legal standards.
This ensures that all game outcomes are completely fair and cannot be influenced or manipulated in favour of or against players. Therefore, like real live casinos, there is the possibility of lucky or losing streaks.
Our diverse range of games offers varying volatility ratings, please keep in mind that this is an important factor for your gaming experience.
If we can assist you with anything in the future, you're more than welcome to contact our customer service team, who will be more than happy to help you.
Thank you for choosing Admiral Casino, and we wish you the very best of luck!
All the very best,
Your Admiral Casino Team
Disgraceful from all involved here.
Disgraceful from all involved here.
Ticket number 10726270.
My complaint was poorly handled, my case has not been investigated properly and they haven’t even answered my questions. Poor casino, poor management.
Update - provided extra information as requested. All ignored.
28 July 2026
Unprompted review
Reply from AdmiralCasino.co.uk
Hi Paul,
We're sorry to hear that your experience with Admiral Casino was unsatisfactory.
Since Trustpilot is a public platform, we can’t review account-specific details here, but please feel free to contact our support team directly.
Thank you for taking the time to share your feedback.
All the very best,
Your Admiral Casino Team
It is a well put together online…
It is a well put together online version of a casino.
Features work okay, could possibly do with a bit more explanation what is what and how to use rewards but apart from that I find it exciting and fun.
1 January 2026
Unprompted review
Reply from AdmiralCasino.co.uk
Hello Tosh,
Thank you so much for your 5 star review!
We're delighted to hear that you're enjoying the casino and finding it exciting and fun.
All rewards at Admiral Casino are non-playable. To convert your cashback reward, you would need to deposit and stake real money to reach the wagering requirements outlined in the terms and conditions.
Once you have completed the wagering requirements, your reward balance will be converted and added to your cash balance.
You can find more information and follow your progression by going to your Rewards page - https://www.admiralcasino.co.uk/en/user/bonus-conversion
If we can assist you with anything in the future, you're more than welcome to contact our customer service team, who will be more than happy to help you.
Thank you for choosing Admiral Casino and we hope you continue enjoying our platform!
Phone: 0800 069 8921 (9am – 5.30pm)
Live Chat: 8am – 9pm every day
Email: support@admiralcasino.co.uk
All the very best,
Your Admiral Casino Team
the goonies quest for treasure 3 260…
the goonies quest for treasure 3 260 spins without a bonus crazy.
24 July 2026
Unprompted review
Reply from AdmiralCasino.co.uk
Hello Eddie,
We’re sorry to hear your experience was unsatisfactory.
We would like to clarify that all of our games operate using independently tested Random Number Generators (RNGs). This means that this cannot be manipulated to favour or disadvantage any player, ensuring completely fair and impartial results.
Consequently, much like in real live casinos, there is always the possibility of experiencing both lucky and less fortunate streaks.
Thank you for choosing Admiral Casino, and we hope that your luck takes a turn for the better!
All the very best,
Your Admiral Casino Team
Very happy with the selection of games…
Very happy with the selection of games and the bonus you get
23 July 2026
Unprompted review
Reply from AdmiralCasino.co.uk
Hi Michael,
We really appreciate you taking the time to leave us your 4-Star Review!
We’re delighted to hear that you’re enjoying our selection of games and the bonuses available. We’re always working to bring our players a great variety of entertainment and rewarding experiences.
Don't forget that gambling is a game of chance and should only be for fun and entertainment purposes only.
If there’s anything you ever need or any questions along the way, our support team is always happy to help.
Phone: 0800 069 8921 (9am – 5.30pm)
Live Chat: 8am – 9pm every day
Email: support@admiralcasino.co.uk
All the very best,
Your Admiral Casino Team
It's great 👍
23 July 2026
Unprompted review
Reply from AdmiralCasino.co.uk
Hello Jason,
Thank you so much for your 5 star review!
We would like to take this opportunity to welcome you to Admiral Casino. We hope you enjoy our wide selection of games, including Slots, Table Games, Live Casino, and Arcade Games.
If we can assist you with anything in the future, you're more than welcome to contact our customer service team, who will be more than happy to help you.
Thank you for choosing Admiral Casino and we hope you continue enjoying our platform!
All the very best,
Your Admiral Casino Team
What a disgrace of a gambling…
What a disgrace of a gambling site!!!!!!! Been playing on there site for over a year!!! all of a sudden probably because I kept winning! they asked me to verify myself!!!!! so I sent my driving licence and a utility bill!!!!!! Had a message saying id been verified!!!! next day they decided they wanted more to verify myself!!!! rang customer services ! women on the other end of the phone was unhelpful and snotty!!!!!! so now they can do one!!!!!! nice one admiral you sure know how to loose your customers!!!!!! not to worry I will put my money on other sites!!!!! your loss
22 July 2026
Unprompted review
Reply from AdmiralCasino.co.uk
Hello Karen,
We're sorry to hear that your experience with Admiral Casino was unsatisfactory.
Since Trustpilot is a public platform, we can’t review account specific details here, but please feel free to contact our support team directly:
Email: support@admiralcasino.co.uk
Phone: 0800 069 8921 (9am – 5.30pm)
Live Chat: 8am – 9pm daily
Thank you for taking the time to share your feedback. We do value it, and we’re here if you’d like to discuss this further.
All the very best,
Your Admiral Casino Team
I agree with a lot of other players on…
I agree with a lot of other players on here with regards to Admiral casino it is in a nutshell absolutely abysmal .. I really do think their slots are let’s say not as they should be !!! I gamble on a few different sites & do win on average quite a bit but this Admiral one is an absolute joke !!! so much so that I have now deleted the app as I have given them the benefit of the doubt for a good while now & won absolutely nothing !!! No more money going their way now .. Had enough !!!!
19 July 2026
Unprompted review
Reply from AdmiralCasino.co.uk
Hello Karen,
We're sorry to hear that your experience with Admiral Casino was unsatisfactory.
Our platform operates using a Random Number Generator (RNG), certified by an independent third-party organisation in compliance with legal standards.
This ensures that all game outcomes are completely fair and cannot be influenced or manipulated in favour of or against players. Therefore, like real-life casinos, there is the possibility of lucky or losing streaks.
If we can assist you with anything in the future, you're more than welcome to contact our customer service team, who will be more than happy to help you.
All the very best,
Your Admiral Casino Team
0 Star
0 Star - Absolutely unacceptable conduct. Customer support has twice flat-out rejected my request for statutorily protected information (a formal DSAR) and refused to provide me with a ticket number for my complaint. This is a clear breach of their internal terms, their licensing obligations, and UK data protection laws. I am currently escalating this to their Data Protection Officer and will be taking this to the ICO and UKGC if not resolved immediately. See how long it takes for a reply by them to better understand this clownish conduct, as you'll inevitably face the same if not worst should u ever have a query. They will kick a tech support request downan 8 week track and themselves log it as a complaint, then deny you any way of tracking it. Shady as hell. And furthermore they lie claiming you can deposit £5 only to take 5 days investigation that says no. Absolute clowns.
Update- called your staff per ur reply and was told he couldn't attach the game log and would ask a manager to send it... that was 3 days ago 😂 why bother
18 July 2026
Unprompted review
Reply from AdmiralCasino.co.uk
Hello L Dimitri,
We're sorry to hear that your experience with Admiral Casino was unsatisfactory.
As listed in Section 21: Complaint Handling and Timings, the Company will provide an outcome to the your complaint within an 8-week timeframe.
Since Trustpilot is a public platform, we can’t review account-specific details here, but please feel free to contact our support team directly:
Email: support@admiralcasino.co.uk
Phone: 0800 069 8921 (9am – 5.30pm)
Live Chat: 8am – 9pm daily
Thank you for taking the time to share your feedback. We do value it and we’re here if you’d like to discuss this further.
All the very best,
Your Admiral Casino Team
I really enjoy playing admiral casino…
I really enjoy playing admiral casino as really good games and bonuses and quickly pays out if you win I really love playing buffalo king megaways and big bass splash it's a good site and good getting back to you if needed
16 July 2026
Unprompted review
Reply from AdmiralCasino.co.uk
Hello Sadie,
We really appreciate you taking the time to leave us your 5-Star Review!
We're really happy that you're enjoying our wide selection of games such as Buffalo King Megaways and Big Bass Splash, and we’ll continue doing our best to bring you even more of a variety of slots and exciting promotions in the future!
Withdrawals are typically paid out the following day, unless documentation is needed. However, some requests may be processed even faster through our automated payout system.
If we can assist you with anything in the future, you're more than welcome to contact our customer service team, who will be more than happy to help you.
Thank you for choosing Admiral Casino and we hope you continue enjoying our platform!
All the very best,
Your Admiral Casino Team
I signed up because the introductory…
I signed up because the introductory offer was good, deposit (and play) £10 and you get 100 free spins. I deposited my £10 and played it. I didn't get any free spins. I asked why and they said it was because I deposited through PayPal. Nowhere did it flag this up at the time. 8 complained and they simply said it was in the T&C which I agreed to when I signed up. This may well be the case BUT they know nobody reads through T&C's and often the important info is buried somewhere in there. This is so misleading. I will not be using this site again. If it does this on the first interaction, god knows what else it will be doing further down the line!
13 July 2026
Unprompted review
Reply from AdmiralCasino.co.uk
Hello Kai,
We're sorry to hear about your experience and appreciate you taking the time to share your feedback.
We encourage all customers to review the full terms and conditions for each promotion before participating, as eligibility criteria, rewards and exclusions can vary between offers.
The welcome offer terms state:
"Deposits made via PayPal or Paysafe will not qualify for this promotion. If the customer's first deposit is made via PayPal or Paysafe, they will automatically forfeit the 100 free spin promotion."
This is one of the terms that apply to this promotion, all of which are available to review before opting in and participating. In this case, the promotion was applied in accordance with the published terms and conditions accepted during registration.
If you have any questions regarding the promotion or would like us to review your account, our Support Team will be happy to assist.
Phone: 0800 069 8921 (Available 9am – 5.30pm)
Live Chat: Available 8am – 9pm every day
Email: support@admiralcasino.co.uk
All the very best,
Your Admiral Casino Team
Signed up yesterday and had so much fun…
Signed up yesterday and had so much fun since . Never seen so many bonuses and features come so easily !! Thought I’d try a withdrawal of some of my winnings today as thought itl probably take a while being a new customer - but nope , money in my bank within the minute ! Very impressed!
10 July 2026
Unprompted review
Reply from AdmiralCasino.co.uk
Hello Rachel,
We would like to take this opportunity to welcome you to Admiral Casino and thank you for leaving us your 5-Star Review.
We’re delighted to hear that you’re enjoying our platform, and we will continue doing our best to bring you even more variety in slots and exciting promotions in the future!
Withdrawals are typically paid out the following day, unless documentation is needed. However, some requests may be processed even faster through our automated payout system.
If we can assist you with anything in the future, you're more than welcome to contact our customer service team, who will be more than happy to help you.
Phone: 0800 069 8921 (Available 9am – 5.30pm)
Live Chat: Available 8am – 9pm every day
Email: support@admiralcasino.co.uk
Thank you for choosing Admiral Casino and we hope you continue enjoying our platform!
All the very best,
Your Admiral Casino Team
Very good site the best I’ve used
Very good site the best I’ve used . Customer
Service excellent not a lot of bonus pressure and very fair
4 July 2026
Unprompted review
Reply from AdmiralCasino.co.uk
Hello Nadine,
We really appreciate you taking the time to leave us your 5-Star Review!
We would like to take this opportunity to welcome you to Admiral Casino. We hope you enjoy our wide selection of games, including Slots, Table Games, Live Casino, and Arcade Games.
We're thrilled to hear that you had such a positive interaction with our customer service team and enjoyed our service.
If we can assist you with anything in the future, you're more than welcome to contact our customer service team, who will be more than happy to help you.
Thank you for choosing Admiral Casino and we hope you continue enjoying our platform!
All the very best,
Your Admiral Casino Team
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.