I always had a response to my questions, and that made the long time it took to resolve the issue bearable. I felt that initially far too much credence was given to the other party's statements, overl... See more
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Review summary
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What people talk about most
Reviews shaping this summary
speed of settlement although check has not arrived.i contacted admiral law for them toclaim my access off other drivers insurance .was on phone for about an hour wanting me to claim for other things a... See more
Admiral Law handled my case very well. As soon as they took over the communication was excellent. I was kept informed the whole time, talked through how to submit evidence. My case was relatively e... See more
the customer portal was good and easy to use . the case handler was very helpful. there was no need for long telephone conversations ,the portal meant access to your case at any time. When there was n... See more
Company details
- #34 of 35 best companies in Personal Injury Lawyer
- #76 of 83 best companies in Law firm
- #134 of 158 best companies in Legal Services
Written by the company
Admiral Law are specialists in personal injury claims. If you’ve suffered a personal injury or illness as a result of someone else’s negligence, then Admiral Law can help you get the compensation you are entitled to.
Contact info
Floor 11 Ty Admiral, CF10 2EH, Cardiff, United Kingdom
- enquiries@admirallaw.co.uk
- www.admirallaw.co.uk
4.4
Excellent
13k reviews
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A fantastic company
The customer service has been fantastic, my agent was very helpful and always used open and honest communication, he always answered any questions or queries I had with detail, and reassurance.
18 August 2026
Shelia explained everything
Shelia explained everything. In a professional manner . And was very patient
18 August 2026
Poor customer service they not…
Poor customer service they not answering they not updated i made mistake think like admiral insurance but I don’t recommend any one
13 August 2026
Unprompted review
Delightful representative (Dale) who…
Delightful representative (Dale) who talked me through the process and made it all very easy. Highly recommended.
18 August 2026
Great service
Great service, compensation paid by other insurers. Kept me informed, very satisfied with the outcome.
18 August 2026
Helpful and professional
18 August 2026
Gareth
Gareth called me about my claim and he could not have been helpful or more concise in his information. He made me feel at ease and I believe he is a credit to Admiral Law... Well done Gareth
12 August 2026
Unprompted review
Friendly service
Friendly service, mobile-friendly web portal. Quick and professional service throughout.
12 August 2026
very empathic
Kealy was very empathic, very professional and made me feel supported. Very happy with the service
17 August 2026
A positive experience
A positive experience. The advisor was polite, empathetic and explained the process clearly.
17 August 2026
Very experienced and informative
29 July 2026
Professional compassionate service
I received a polite, friendly, supportive, compassionate and professional service from Gareth. I was informed of the process and how I would be supported.
13 August 2026
Company delivers world-class service
Company delivers world-class service. From telephony service to email caseworkers. Thank you so much.
11 August 2026
Very good
Very helpful and was able to answer any questions I asked. Kirbie the person I talked to was very clear and concise and was able to understand her.
11 August 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Major delays in dealing with claim
Major delays in dealing with claim - crash happened 4 years ago and only just accepted offer. Horrendous admin issues. Mistakes on medical report which was hidden from me. The only good person is Alex my most recent case handler. He has been fab. So much stress caused from this.
10 August 2026
Reply from Admiral Law
Good morning Zoe Aveyard
Thank you for your feedback. I am very sorry to hear of your experience. Your comments have been saved to the file and escalated, and someone will be in touch.
Yours sincerely
Admiral Law
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