Adopt-A-Phone Reviews 24

TrustScore 4 out of 5

3.9

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See what reviewers are saying

Rated 5 out of 5 stars

Tyler has always been amazing with being so understanding and answering all of my questions. I have been using adopt a phone for quite some time now to purchase my new phones for myself and my son.

Rated 1 out of 5 stars

BEWARE - Do not buy. I said it first. BEWARE. You think i am a fake reference to up my chances as a competitor? WRONG. This dude sells iPhones that are fraudulently opened under people's sto... See more

Rated 5 out of 5 stars

I bought my Samsung Note 20 Ultra in a refurbished, liked new condition about two years ago. It's still working even till now! The phone show no signs of being used, no scratches anywhere, and bat... See more

Rated 5 out of 5 stars

They have a good selection of phones, and it is so easy to go online and order what you want. The phone arrives ready to get set up (with the exception of the SIM card), and has all of the pertinent... See more

Company replied

Company details

  1. Mobile Phone Shop

Written by the company

Adopt-A-Phone Is Your Smartphone Retailer! Specializing in the highest quality certified used and refurbished Apple products including iPhone, iPad, Apple Watch, Macbook, and Samsung smart devices. Over 10 years in the smartphone industry ensures the best customer experience! Every device includes our 1 year warranty, free shipping, and free returns. iPhones include a free screen protector! All orders are shipped with free UPS 3 day shipping, or overnight for an additional $30, in our gift ready box and certification of adoption. If you have any issues we have 24/7 USA based customer service at 770-905-5829. Call/text/whatsapp available. Or reach our support email at support@adopt-a-phone.com We sell on multiple platforms including eBay, Amazon, Back Market, Swappa and our own website adoptaphone.com. Reach out to us if you can't find the device you're looking for! Financing options are available through Affirm and leasing available through PayVantage. Both do NOT affect your credit to check for eligibility. You can check out with PayPal and ensure you have buyer protection! All orders are shipped within 24 hours and a tracking number will be provided directly to your email. We strive to be the best! Please let us know if you have any questions. Adopt-A-Phone is "Your Smartphone Retailer!"


Contact info

3.9

Great

TrustScore 4 out of 5

24 reviews

5-star
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1-star

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Rated 5 out of 5 stars

Adopt a Phone is Amazing!

Tyler has always been amazing with being so understanding and answering all of my questions. I have been using adopt a phone for quite some time now to purchase my new phones for myself and my son.

5 September 2025
Rated 5 out of 5 stars

Client Service

Had a known Apple issue occur when setting up my phone. All it took was one phone call to have the issue fixed.

28 April 2025
Rated 1 out of 5 stars

Bought an iPhone and it ended up being…

Bought an iPhone and it ended up being BLACKLISTED smh tried to message, call, & no one still hasn’t gotten back with me! And I let them know same day phone arrived. I would NEVER purchase anything from this store again! It’s a scam! If I could give zero stars I would. I’m out over $800. How do people get away with this??

26 February 2025
Unprompted review
Rated 1 out of 5 stars

BEWARE

BEWARE - Do not buy. I said it first. BEWARE.

You think i am a fake reference to up my chances as a competitor? WRONG.

This dude sells iPhones that are fraudulently opened under people's stolen identity and pays off 1 month off a financial plan and doesn't pay off the remaining 95% of the payment of the financial and sells it to people unknowingly. This seem to be a common theme on the eBay marketplace. BEWARE.

Always buy from quickshipelectronics or itsworthmore.

10 September 2024
Unprompted review
Rated 5 out of 5 stars

Trustworthy and Reliable Reseller for Refurbished and Used Phones

I bought my Samsung Note 20 Ultra in a refurbished, liked new condition about two years ago. It's still working even till now! The phone show no signs of being used, no scratches anywhere, and battery life was close to 100%.

This is a trustworthy reseller for refurbished and used phones. Sometimes they ran out of stock and takes a while to restock, but when they do you know you are getting a legitimate phone. They will also accurately describe the condition of the phone and give you a fair price (saving you more than buying a new phone).

I decided to post a review since I'm actually looking to buy an iPhone and handing down my Samsung one to a relative.

23 July 2023
Unprompted review
Rated 5 out of 5 stars

This is my go-to

This is my go-to for a new or refurbished phone. I'm about to go get my third phone from them. Customer service is super friendly as answered any question that I have had.

22 June 2023
Unprompted review
Rated 5 out of 5 stars

Great customer service/great product

I was shopping for an SE 2022 and spent a lot of time researching refurbished electronics sources. I decided to go with Adopt a Phone because of the warranty, the competitive price, and the fact that there was a (non-800) customer service phone number listed right on the website.

There was a slight lag between order confirmation and shipping but when I called to ask for a status update, a real human being answered and he immediately offered to upgrade me to overnight shipping!

The phone arrived extremely well packed and is in excellent condition. No visible scratches, battery health 100%. Only been using it a few days but so far I am very pleased with this purchase!

9 March 2023
Rated 5 out of 5 stars

Great communication

Great communication, fast shipping, excellent product! This was our 5th purchase and we love this company! We will buy all of our phones through you all going forward!

20 December 2022
Adopt-A-Phone logo

Reply from Adopt-A-Phone

Thank you for choosing Adopt-A-Phone to be your smartphone retailer! ❤️📲

Rated 5 out of 5 stars

Perfect iPhone

Phone was like new and shipped the same day. Cannot ask for better service.

23 December 2022
Adopt-A-Phone logo

Reply from Adopt-A-Phone

Thank you for choosing Adopt-A-Phone to be your smartphone retailer! ❤️📲

Rated 5 out of 5 stars

Fast ship

Fast ship. Like new

14 December 2022
Adopt-A-Phone logo

Reply from Adopt-A-Phone

Thank you for choosing Adopt-A-Phone to be your smartphone retailer! ❤️📲

Rated 5 out of 5 stars

Phone was in prime condition

Phone was in prime condition! This is my second purchase and both have been great!

16 December 2022
Adopt-A-Phone logo

Reply from Adopt-A-Phone

Thank you for choosing Adopt-A-Phone to be your smartphone retailer! ❤️📲

Rated 5 out of 5 stars

I found what I was looking for and the…

I found what I was looking for and the phone is great a
I am pleased with Adopt-A-Phone and I will gladly recommend this to friends and family

19 December 2022
Adopt-A-Phone logo

Reply from Adopt-A-Phone

Thank you so much for the wonderful review! If you ever need another phone please reach out to us directly and we can give you a good deal.
Thank you for choosing Adopt-A-Phone to be your smartphone retailer! ❤️📲

Rated 5 out of 5 stars

Best in Class Buying Experience

Always prompt with the responses and the devices are 1000% as described. Prices are very reasonable and comes in a nice box with new accessories 👍 Second purchase from AdoptAPhone and will continue to do business moving forward.

13 December 2022
Adopt-A-Phone logo

Reply from Adopt-A-Phone

Thank you so much for the wonderful review! If you ever need another phone please reach out to us directly and we can give you a good deal.
Thank you for choosing Adopt-A-Phone to be your smartphone retailer! ❤️📲

Rated 5 out of 5 stars

Customer service

Customer service was great! I was referred by niece and will definitely refer my friends

15 December 2022
Adopt-A-Phone logo

Reply from Adopt-A-Phone

Thank you so much for the wonderful review! If you ever need another phone please reach out to us directly and we can give you a good deal.
Thank you for choosing Adopt-A-Phone to be your smartphone retailer! ❤️📲

Rated 5 out of 5 stars

Repeat customer

They have a good selection of phones, and it is so easy to go online and order what you want. The phone arrives ready to get set up (with the exception of the SIM card), and has all of the pertinent parts to go with it (charging adapter, charging cord, tool to open the SIM compartment, and a screen protector already in place). I don't use the pop stand, but for those who do, there's one of those, too.

12 December 2022
Adopt-A-Phone logo

Reply from Adopt-A-Phone

Thank you so much for the wonderful review! If you ever need another phone please reach out to us directly and we can give you a good deal.
Thank you for choosing Adopt-A-Phone to be your smartphone retailer! ❤️📲

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