Adorama is one of the best places on the web to purchase camera and optical equipment. They are reliable, trustworthy, and prompt. They offer U.S. Market equipment with full warranty, and they don't e... See more
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Company details
Contact info
42 West 18th, 10011, New York, United States
- 212-741-0052
- nancym@adorama.com
- www.adorama.com
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 83% of negative reviews
Typically replies within 1 week
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Great selection of affordable products
Great selection of affordable products, super-fast shipping, and great customer follow-up.
Device was as promised and worked…
Device was as promised and worked properly. Quick delivery. Highly recommended.
Good product quality and delivery
Fast shipping and a fair price
Fast shipping and a fair price, that's the prefect combination. Also the fact that you have a great reputation on the astronomy forums.
Dependable service
Dependable service, as a loyal customer I am impressed by the quality of service, shipping, packaging and customer service is outstanding. My purchase arrived on time and ready to be used on my next photography shoot
It works well so far
It works well so far. I used only for couple of days and seems like it is very fast.
Great Prices, Superior Customer Service
I am a repeat customer and I highly recommend Adorama for anyone wanting a camera, a lens, or photography accessories. John in customer service is very knowledgeable and has always happily answered all of my questions over more than one phone call, since I frequently think of more after getting off the phone! He also points me in the right direction based on what I'm looking for and how much I'm willing to spend, so I can make informed decisions about products I'm interested in, as well as what he thinks will work for me and also what won't, which I really appreciate.
I had some reservations about purchasing a used lens but I bought one and was not disappointed. It works perfectly, and Adorama has a 30 day return policy if you are not happy with any purchase, which is great.
Shipping is fast and accurate, everything is well-padded, and their prices are the best I've seen anywhere. I highly recommend buying from them.
Just What I Wanted
Easy to find what I wanted.
Good prices on what I wanted.
Fast fulfilment and shipment of what I wanted.
What more could I want?
terrific service
Be extremely careful when purchasing…
Be extremely careful when purchasing from Adorama. I ordered a brand-new GoPro HERO13 Black Accessory Bundle, but what arrived inside the manufacturer's packaging was a used, completely incorrect older model GoPro. It was clearly either a mismatched item or a previous customer return that they never properly inspected.I immediately took photos and returned the package. Tracking confirmed it was successfully delivered back to their warehouse. For weeks, they stalled under the guise of an "investigation." Finally, customer support denied the refund, falsely claiming they sent the right item, and told me I would have to pay out of my own pocket to have the incorrect item shipped back to me.The absolute proof of their deceptive practices came when I requested the serial number from the unit their warehouse received. I ran the exact serial number they provided directly through GoPro Corporate Support. GoPro officially confirmed that the serial number belongs to an ancient Hero 5, NOT a Hero 13. Adorama's own warehouse logs prove they received the exact bait-and-switch item they originally shipped to me.This is hands down the worst experience I have ever had with an online seller. Right now, Adorama has both my $399.00 and the merchandise, leaving me with absolutely nothing. Avoid this seller at all costs.

Reply from Adorama
Your company has a Great Customer Service
Your company has a good product and great pricing. Also you have great customer service.
Sorry, too many surveys.
Sorry, I had to stop, I'm doing more surveys than getting product.
Good service at a good price.
Whoop there it is!
I’ve been shopping with Adorama for years, you go to the website you find what you want adorama already has my address and in a few days bingo it’s at my front door.
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