A-DSGN Reviews 25

Very disappointing experience and the issue is still not resolved.

I was trying to return an item, which should have been a straightforward process, but it turned into an unnecessary hassle due to extremely poor customer service. I repeatedly requested the invoice required to ship the return via DHL, yet despite multiple messages the document was not provided.

Because of this, my parcel could not be dispatched and the entire return process has been delayed. What makes this even more frustrating is that this is a very simple request that should take minutes to resolve, yet I have had to follow up multiple times with no proper solution.

Even now, the situation is still not sorted, and the return cannot proceed because the necessary paperwork has not been provided.

Overall, this has been a very frustrating experience. Customers should not have to chase customer service just to obtain basic documentation required for a return. I hope the company addresses this urgently and improves its responsiveness.

I hope I will get my money back for a return its been more than 2 weeks
Customer service very slow

The company A-DSGN AB, owned by Alice Ingrid Stenlöf, is involved in international money laundering and cashing schemes - I would categorically not recommend dealing with it.

Bought a shirt from them 3 weeks ago.
They first ship it to wrong address. I had to travel a bit to get it from the correct address then.
When I opened the package, it was a pair of sandals inside. I ordered a shirt.
I complain to them again and ask to get the correct product to correct address.
I send back the sandals and they send the shirt once again.
I received a confirmation email with wrong Andreas again.
They then blame me for giving address when I even have proof that I wrote correct.
They’ve now stopped answering my emails as I’ve asked for refund.

Just a big, unprofessional company.
Stay away