I honestly can’t thank Shaq enough! He’s an absolute massive asset to Vauxhall and from start to finish he made the whole process of finding my first car so easy and so much fun. I was a bit nervous g... See more
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Review summary
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I visited the Vauxhall branch in Romford and was greeted by a very warm welcoming and friendly sales advisor, who goes by the name of Josh Sumner. From start to finish Josh provided us with outst... See more
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After leasing my cars from work for the past ten years it was time to purchase my own vehicle due to unforeseen circumstances.Having dealt with big car dealership's in the past and having an absolutel... See more
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We had such a positive experience buying our car with the help of Josh. He was knowledgeable, approachable and made the whole process feel easy and relaxed. My husband and I never felt rushed or pres... See more
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Company details
Written by the company
Visit Advance Vauxhall in Berkshire, Buckinghamshire & Hertfordshire, established dealership and servicing specialist. Explore our website to browse through our stock and discover our full range of offers. Get in touch today to discover the benefit...
Contact info
Farnham Road 87-89, SL1 4UN, Slough, United Kingdom
- 01753744844
- info@email.advancevauxhall.co.uk
- www.advancevauxhall.co.uk
3.7
Average
290 reviews
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Replied to 77% of negative reviews
Typically replies within 2 weeks
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Deal with Shaq !!
Have been dealing with Shaq regarding a new car . He is very experienced and professional , highly recommend him
2 February 2026
Unprompted review
Reply from Advance Vauxhall
Dear Michael
Thank you for your kind review.
We’re delighted to hear that Shaq provided you with professional and knowledgeable support while you were exploring a new car. Your recommendation means a lot, and we’ll be sure to pass your comments on to him.
We appreciate you taking the time to share your experience and look forward to helping you again in the future.
Shocking and Rude behaviour
Unfortunately, my experience was extremely disappointing from the moment I arrived. I had a booking confirmed and turned up at 8:45am as arranged, but the receptionist immediately dismissed me and claimed there was no booking. The way she spoke to me was very rude and patronising, and she was making strange facial expressions while I was simply trying to explain that the appointment had been confirmed.
When I politely asked if she could check again or help me find another available time or date, her attitude became even worse. Instead of trying to help, she abruptly asked why I had even bothered coming and questioned why I hadn’t driven 90 minutes to the dealership where I originally bought the car. The tone was incredibly unprofessional and felt completely unnecessary.
The situation escalated further when she began snapping at me while I tried to explain the issue with my warranty. She bluntly told me she wasn’t interested in hearing about my warranty and dismissively said that Peugeot had nothing to do with Vauxhall. The whole interaction felt hostile and unwelcoming, and I left feeling frustrated and quite shocked by how poorly I had been treated.
27 February 2026
Unprompted review
Reply from Advance Vauxhall
Dear A HS
Thank you for taking the time to share your feedback with us. We’re very sorry to hear about your experience when you arrived for your appointment, as this is certainly not the level of service or professionalism we aim to provide.
We understand how frustrating it must have been to arrive for a confirmed booking and feel that your concerns were not handled in a helpful or respectful way. Please accept our sincere apologies for the way this situation was handled.
As noted in our response to your Google review, we have arranged a new booking for you and offered free collection and delivery as a gesture of goodwill. We appreciate you giving us the opportunity to put things right and ensure your vehicle is looked after.
Your feedback has also been shared with the relevant management team so that this can be reviewed internally, as we take customer experience very seriously and want to ensure situations like this do not happen again.
Thank you again for bringing this to our attention.
Visited Yesterday for Mokka Airbag…
Visited Yesterday for Mokka Airbag recall. Pleasantly surprised.
Friendly efficient fast professional.
Only drawback was lack of customer parking, but adequate. Think this was a 4.5 experience at least.
George PS
25 February 2026
Unprompted review
Reply from Advance Vauxhall
Thank you for taking the time to leave us a review, George.
We’re really pleased to hear that your visit for the Mokka airbag recall was a positive one and that you found the team friendly, efficient, and professional. It’s great to know the work was carried out quickly and to your satisfaction.
We also appreciate your feedback regarding customer parking. Comments like this are helpful and will be shared with the team as we always look for ways to improve the experience for our customers.
Thanks again for your kind words, and we hope to welcome you back in the future.
My car gone wrong 4 time in less than a…
My car gone wrong 4 time in less than a year of buying a car from Romford branch.
The hand break went and left me with no car for three weeks
I made a formal complaint to head office and was given the car within a couple of days courtesy car that is why they repaired my car. Then supposed to have serviced it at the same time free of charge and give me free comments from Chris Wood sales manager and Peter White sales manager both lied to me as when it was delivered back to me it was very dirty and not cleaned and no comment which was supposed to have been free as a goodwill gesture and put petrol in the car again was lied to. Even though I have emails from Chris Wood dated the first of the seventh 2025 so I’ve waited a long time for these car matts an and service voucher I’d be able to get it right. The service they give here is disgusting. That okay? Sending you a car and making a commission but they’re after-care needs working on managers need to be sacked as they lie to customers. Don’t get back to you and just ignore you. I have voice records emails all proving that they do not respond and lie, avoid garage at all cost. Go to a different branch as this branch just lie to you and take your money avoid Chris Wood and Peter White as they’re just compulsive liars
25 February 2026
Unprompted review
Reply from Advance Vauxhall
Dear Joshua
Thank you for taking the time to share your feedback. We’re very sorry to hear about your experience and the frustration this situation has caused you.
We take concerns about vehicle reliability and aftercare very seriously, and this is certainly not the level of service we aim to provide to our customers. We understand how inconvenient repeated issues with your vehicle and delays in communication can be.
Your comments have been noted and will be raised with the dealership management team so they can review the situation fully. We would genuinely like the opportunity to look into the details of what has happened and address the concerns you’ve outlined.
As we’re unable to discuss specific cases through a public review platform, we encourage you to contact the dealership or our customer service team directly so we can review the correspondence you mentioned and work towards resolving this matter for you.
We appreciate you bringing this to our attention.
Vauxhall High Wycombe
Vauxhall High Wycombe
Carly is an amazing member of staff. She is very friendly, informative and helpful. Always there to answers calls and keeps me updated when my car is in for a service or MOT. The team are extremely lucky to have her there. Thank you
20 February 2026
Unprompted review
Reply from Advance Vauxhall
Dear Kelly
Thank you for your lovely review.
We’re delighted to hear about your positive experience at Vauxhall High Wycombe and that Carly has made such a great impression. Providing friendly, helpful communication and keeping customers updated during their service or MOT is exactly the level of care we aim to deliver.
Carly will be very pleased to read your kind comments, and we’ll be sure to share your feedback with her and the team. Thank you again for taking the time to recognise her efforts – we really appreciate it.
Do not get no car from this place the…
Do not get no car from this place the the cars have already been use they also come with a lot of problem that will need to be fix in the future that cost so much money they are verry rude and unhelpful they will lie about the fault of the cars makesing you claim on ur insurance just save time and money DONT GET A CAR FROM HERE ADVANCE VAXHALL ROMFORD
11 February 2026
Unprompted review
Reply from Advance Vauxhall
Dear Dalas
We’re sorry to read your review and are concerned by the issues you’ve raised. This certainly isn’t the level of service we aim to provide.
All of our vehicles are prepared and checked before sale, and we always aim to be transparent about a vehicle’s condition and history. We would never intentionally mislead a customer or advise them to make an inappropriate insurance claim.
As we’re unable to identify your situation from this review, we would really appreciate the opportunity to look into this for you and understand what may have happened. Please contact our team directly at the dealership so we can review the details and work towards resolving any concerns you may have.
Your feedback is important to us and we’d like the chance to address this properly.
Brilliant service from Joshua summer
Brilliant service from Joshua, I’d like to recommend him brilliant advice, has made a brilliant experience with my first car,
10 February 2026
Unprompted review
Reply from Advance Vauxhall
Dear Tayla
Thank you so much for your fantastic review!
We’re thrilled to hear that Joshua provided brilliant service and advice, especially as this was your first car — that’s such an exciting milestone! We’re so pleased he helped make the experience a great one for you.
We’ll be sure to pass on your kind words to Joshua. Wishing you many happy and safe miles in your new car 🚗
Take Care
The Customer Care Team
Other bad experience with advance…
Other bad experience with advance vaxhall Romford. I had problems with my car which was created by advance vaxhall because they don’t do them properly job.
Then I returned my car in advance 10/11/2025 that time my car had two issues. I explained this problem with manger Peter and his service advisor Arjun.
They returned my car 15/01/2026 during 2 and half months later. When they returned me I asked the Service advisor Arjun my car all problems are now fixed. He answered me. Yes all problems are fixed. I bring back my car and I arrive my house. My car has same problem showing me. And I open the bonnet to check then I seen my passenger side headlight is broken. I called the branch I explained all. The manager told me bring back the car. I returned the car advance vaxhall Romford 16/11/2026.Manger Peter
Email me to meet with him. I went 09/02/2026 he told me I need to pay again for the same issue my car. I paid 1900£ 1st time 2 time 500£ total 2400£ for my car same problem I showing them before.Now mr Peter want me again I will pay. Mr Peter told me he doesn’t damage my car headlight but when I gave my car advance the niranjan adviser checked and took pictures all and gave me workshop check list showing that my car have no damage. When I told mr Peter my headlight is damaged he ignored me they are not damaged my headlight.
Really they keep my car 3 months and they want money again for my car same problem
I complained with this many times with Chris wood unfortunately the chirs wood and manager Peter doesn’t care the customer issues . He just want money. Also when I went advance mr Peter atitute was not as a person of branch manger. I recommend if your car have issues go other service centre not this service centre. Also unfortunately my car is still advance vaxhall Romford. I don’t know when they will give me back my car . It’s already 4th months has been pass with advance
9 February 2026
Unprompted review
Reply from Advance Vauxhall
Dear Shaon,
Thank you for taking the time to share your feedback. We are sorry to hear about your frustration and understand how challenging it is to be without your vehicle for a prolonged period.
We would like to clarify a few points to ensure the situation is accurately represented. Since your vehicle first visited our workshop, we have carried out a number of investigations, repairs, and checks, several of which were completed as a gesture of goodwill at no cost, in an effort to assist and resolve the concerns raised.
During these visits, faults were identified relating to charging voltage and vehicle control modules. We are also aware that some work was arranged outside of our workshop. Unfortunately, electrical and wiring-related issues — particularly in vehicles that have previously experienced over-voltage concerns — can be complex, and additional underlying faults may develop over time, impacting multiple systems.
Most recently, extensive fault codes were recorded, indicating a loss of communication between various vehicle modules. Further investigation is required to identify the root cause; however, this involves additional diagnostic time beyond the original repairs and goodwill diagnostics already provided. For this reason, authorisation was requested before proceeding with further chargeable diagnostics.
We appreciate that this is not the outcome you were hoping for and would like to work towards a fair resolution. Our senior Aftersales Management team would welcome the opportunity to review the full repair history and discuss the next steps with you directly.
Please contact us at your convenience so we can prioritise this matter.
Kind regards,
Advance Vauxhall – Romford
Aftersales Management Team
Reply from Advance Vauxhall
Dear Julie
Thank you for your lovely review!
We’re so pleased to hear that you found our team pleasant and helpful, and that everything was explained thoroughly. Making sure our customers feel comfortable and fully informed is very important to us.
We really appreciate you taking the time to share your experience and look forward to helping you again in the future 🚗
Take Care
The Customer Care Team
I am posting this review to document my…
I am posting this review to document my experience with the Hemel dealership in relation to service standards, communication, and outstanding refunds, with reference to my consumer rights.
I took my vehicle to the Hemel dealership on 6 January, dropping it off at 9:45am due to a fault. I was not contacted until 3:30pm, when I was informed that the warranty company had been emailed. I was advised that because the repair cost exceeded £2,000, authorisation from Snows was required, but this could not be completed that day as the warranty company had been contacted late.
I was advised the vehicle required a replacement steering column, coolant sensor, and throttle response sensor. I was informed the vehicle would not be released without payment of a diagnostic fee. The original fee of £175 was reduced to £75, which I paid.
The warranty was approved the following day. I was advised verbally that the £75 diagnostic fee would be refunded, and the repair was booked for 20 January. No refund or communication was received between 6 January and 20 January.
On 20 January, I dropped the vehicle off before 9:00am. I received no updates during the day. I attempted to call at 4:15pm, but the call was not answered. At 4:50pm, I was contacted and informed the vehicle was ready for collection. Due to the short notice and the dealership’s stated last collection time of 5:00pm, I asked whether delivery could be arranged, which was declined. I was advised I could collect the vehicle by 5:30pm, otherwise collection would need to take place the following day.
I arrived at approximately 5:20pm. At that time, I was advised that wheel tracking was required due to the steering column replacement, but that this would need to be carried out elsewhere as the dealership’s equipment was not suitable. As the tracking was required as a direct result of the repair, I queried whether this cost would be covered. I was advised this would be checked and that I would be contacted. I also raised the issue of the agreed £75 diagnostic refund, and was again advised this would be addressed.
Since that date, I have received no contact from the Hemel dealership.
I contacted 01753 744844 on 23 January and was advised the head service manager would be emailed and that I would be contacted. No contact followed. I called again on 29 January and was advised I would receive a callback, which did not occur. On 2 February, I attempted to call again, but the call was not answered.
Under the Consumer Rights Act 2015, services must be carried out with reasonable care and skill, within a reasonable time, and with clear and transparent communication. I do not believe these standards have been met.
As of today, the following amounts remain outstanding:
£75 diagnostic fee refund
£35 wheel tracking cost
This review is submitted to formally document the timeline, lack of communication, and unresolved refunds.
20 January 2026
Unprompted review
Patrick went above and beyond to…
Patrick went above and beyond to support me, despite the challenges I faced in getting a car. I would highly recommend asking for him if you want an agent who genuinely listens, focuses on what you need, and is willing to go the extra mile.
31 January 2026
Unprompted review
Reply from Advance Vauxhall
Dear Labrisca
Thank you so much for your wonderful feedback.
We’re delighted to hear that Patrick went above and beyond to support you, especially during what sounds like a challenging process. Providing a service where our customers feel genuinely listened to and supported is exactly what we strive for, so it’s fantastic to know Patrick delivered that experience for you.
Your recommendation means a great deal, and we’ll be sure to pass on your kind words to him. If there’s ever anything else we can help with, we’re always here for you.
Wishing you all the best and happy motoring! 🚗
Take Care
The Customer Care Team
Warranty repair..
Warranty repair..
I’d like to say I’m happy I am with the repair service I’ve received from your dealership today the ease of booking the communication throughout has been fantastic I recently brought the car and it had an issue with the massage seat and the under tray wasn’t secured although these are annoying issues having just brought it the fact that you’ve taken ownership of the issue and resolved this for me is such a positive customer experience the issues were fixed quickly and efficiently and even other problems like the brakes were addressed and fixed free of charge which is so impressive the car was even cleaned and valeted upon collection again at no cost you’ve gained a repeat customer thanks again
29 January 2026
Unprompted review
Reply from Advance Vauxhall
Dear Sian
We’re really pleased to hear that you were happy with the repair service you received. While we’re sorry that the vehicle had a couple of issues so soon after purchase, we’re glad our team was able to take ownership and resolve everything quickly and efficiently for you.
It’s great to know that the booking process, communication, and additional work — including addressing the brakes and providing a complimentary clean and valet — made a positive difference to your experience. We always aim to make things as straightforward and stress-free as possible, especially when something unexpected arises.
Your kind words mean a great deal to the whole team, and we truly appreciate your recognition. We’re delighted to have gained a repeat customer and look forward to supporting you again in the future.
Thanks again for your trust and support 🚗
Take Care
The Customer Care Team
I had a great and attentive sales rep…
I had a great and attentive sales rep help me with my query. Thanks to Martin Diep’s great attitude he helped me test drive and sort purchase of my car really quickly. If you’re in the market for a second hand vehicle, Martin and the team are a good bunch to visit.
17 January 2026
Unprompted review
Reply from Advance Vauxhall
Dear Adam
Thank you so much for your kind review!
We’re delighted to hear you had such a positive experience with Martin. He truly takes pride in providing attentive and efficient service, so it’s fantastic to know he was able to help you test drive and complete your purchase smoothly.
Your recommendation means a lot to both Martin and the wider team. We hope you’re enjoying your new car, and if there’s ever anything you need in the future, we’ll be more than happy to help.
Wishing you many happy miles ahead! 🚗
Take Care
The Customer Care Team
Ricky was extremely helpful
19 December 2025
Unprompted review
Reply from Advance Vauxhall
Dear Jessica
Thank you for your review ⭐️
We’re pleased to hear that Ricky was extremely helpful. We’ll be sure to pass on your kind feedback to him—it will be greatly appreciated.
Thank you for choosing us, and we hope to assist you again in the future.
Pleasant garage and salesman to purchase a car.
When I go to buy a car, the first thing I require is a non pushy salesman. Martin certainly fitted that requirement. He was patient and never made us feel pressurised. We were offered a test drive which he explained everything about the car. Happily we bought the car and yet again on handover every last detail was explained. Thank-you Martin for your help.
29 December 2025
Unprompted review
Reply from Advance Vauxhall
Dear Robert
Thank you for taking the time to share such a lovely review ⭐️
We’re delighted to hear that you had a pleasant experience purchasing your car and that Martin provided the patient, non-pushy service you were looking for. It’s great to know he took the time to explain everything clearly, both during the test drive and again at handover, ensuring you felt completely comfortable and informed throughout the process.
We’ll be sure to pass on your kind words to Martin—he’ll really appreciate them. Thank you for choosing us, and we hope you enjoy many happy miles in your new car! 🚗✨
Martin Diep Motorbility Specialist Watford
Martin Diep; a Motability Specialist was extremely helpful At Advanced Motors Watford & After sales service was good
1 July 2025
Unprompted review
Reply from Advance Vauxhall
Dear Barbara
Thank you for your great review ⭐️
We’re pleased to hear that Martin Diep, our Motability Specialist at Advance Motors Watford, was extremely helpful and that you were happy with the aftersales service as well. Providing a smooth and supportive experience is very important to us, so it’s wonderful to know this was reflected in your visit.
Thank you for choosing Advance Motors, and we look forward to assisting you again in the future. 🚗
Ricky Sunil was very polite and helpful…
Ricky Sunil was very polite and helpful he solved the issues we had registering the car.
22 December 2025
Unprompted review
Reply from Advance Vauxhall
Dear Victoria
Thank you for your kind feedback ⭐️
We’re delighted to hear that Ricky was polite, helpful, and able to resolve the issues you experienced with registering your car. We’ll be sure to pass on your comments to him—they’ll really appreciate it.
Thank you for choosing us, and we hope you enjoy your new car! 🚗
I visited the Vauxhall branch in Romford
I visited the Vauxhall branch in Romford and was greeted by a very warm welcoming and friendly sales advisor, who goes by the name of Josh Sumner.
From start to finish Josh provided us with outstanding customer care. He went above and beyond to make sure that all of our needs were met.
His knowledge, professionalism, patience and customer care were second to none.
As a result I had no hesitation in placing my new car order.
He was even kind enough to take us on a test run.
A huge thanks to him.
15 December 2025
Unprompted review
Reply from Advance Vauxhall
Dear Mrs Rowe
We’re delighted to hear about your positive experience at our Romford Vauxhall branch and that Josh made such a great impression. Providing a warm welcome and outstanding customer care is exactly what we strive for, and it’s wonderful to know that Josh’s knowledge, professionalism, patience, and dedication helped make your car-buying journey so enjoyable.
We’ll be sure to pass on your kind words to Josh and the team. Congratulations on your new car order, and thank you again for choosing us. We look forward to welcoming you back in the future.
Take Care
Advance Vauxhall Romford
Usually when dealers persist in ringing…
Usually when dealers persist in ringing you 2 and a half years into a 4 year deal to upgrade your car it makes you think they have something to offer you in terms of a deal of some sort.
Advanced Vauxhall in Watford have zero , nothing to offer at all , don't bother always hated Vauxhall's but somehow ended up with one thought I'd give them a chance.
You sell bang average family cars that do everything it says on the tin , nothing more you need to be a bit more humble you are Vauxhall not Audi , BMW or Mercedes.
Far too expensive good luck selling Corsa's for 24k
16 December 2025
Unprompted review
Reply from Advance Vauxhall
Dar Neil
Thank you for taking the time to leave your feedback. We’re sorry to hear that your recent experience didn’t meet expectations.
Our upgrade calls are intended to keep customers informed of available options, but we understand that if there is no suitable offer at the time, this can feel disappointing. Vehicle pricing and availability are influenced by manufacturers and wider market conditions, and unfortunately we’re not always able to provide the level of incentive customers hope for.
We do appreciate your honest comments and will take them on board as we continue to review how we communicate with our customers. If you’d like to discuss your experience further, we’d be happy to do so directly.
Kind regards,
Advanced Vauxhall Watford
Great experience at Advance Motors Watford.
My sales Executive Shaq made the whole process of buying a new car pain free and smooth. He answered all queries promptly and kept in touch regularly with all the necessary updates. Would highly recommend reaching out to this Sales Guy if you are after a new car.
8 December 2025
Unprompted review
Reply from Advance Vauxhall
Thank you so much for your wonderful review! We’re delighted to hear that Shaq made your car-buying experience smooth and stress-free. Providing clear communication and regular updates is something we pride ourselves on, and we’re glad Shaq delivered this for you.
We truly appreciate your recommendation and hope you enjoy your new car. If you need anything in the future, we’re always here to help!
Kind regards,
The Advanced Vauxhall Watford Team
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