I honestly can’t thank Shaq enough! He’s an absolute massive asset to Vauxhall and from start to finish he made the whole process of finding my first car so easy and so much fun. I was a bit nervous g... See more
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Review summary
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I visited the Vauxhall branch in Romford and was greeted by a very warm welcoming and friendly sales advisor, who goes by the name of Josh Sumner. From start to finish Josh provided us with outst... See more
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After leasing my cars from work for the past ten years it was time to purchase my own vehicle due to unforeseen circumstances.Having dealt with big car dealership's in the past and having an absolutel... See more
Company replied
We had such a positive experience buying our car with the help of Josh. He was knowledgeable, approachable and made the whole process feel easy and relaxed. My husband and I never felt rushed or pres... See more
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Company details
Written by the company
Visit Advance Vauxhall in Berkshire, Buckinghamshire & Hertfordshire, established dealership and servicing specialist. Explore our website to browse through our stock and discover our full range of offers. Get in touch today to discover the benefit...
Contact info
Farnham Road 87-89, SL1 4UN, Slough, United Kingdom
- 01753744844
- info@email.advancevauxhall.co.uk
- www.advancevauxhall.co.uk
3.8
Great
287 reviews
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Replied to 77% of negative reviews
Typically replies within 2 weeks
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Extremely Disappointed and Distressed…
Extremely Disappointed and Distressed by My Experience
I am absolutely appalled by the service I received. After making a full payment for my key, I was wrongly told that the payment hadn’t gone through and was asked to pay a second time. Or I wasn’t allowed my key … this was also after I had to call for an update on my car as they haven’t bothered to even call when they had my car from 8am - 3pm. And apparently did a diagnostic test in under an hour. For my model and car brand it would take 1 and a half hours minimum.
After speaking directly with my bank, who confirmed (on a recorded call) that the payment did go through successfully, I realised that I was almost made to pay twice for the same transaction.
This experience has left me feeling distressed, disgusted, and deeply disappointed. I have already contacted the police to report a possible fraud attempt and will also be raising a formal complaint with Head Office about how I was treated.
I expect much better professionalism, honesty, and respect when dealing with customers. No one should have to go through this kind of situation, especially after providing clear proof of payment which they just dismissed.
Vile behaviour and treatment will never go there again. And will warn others.
Update - Yes I got your call. I have now missed 2 days of work one of which was due to an error on your side. No matter what I SHOWED YOU and proved it had left my bank. I am now facing losing my job due to an unauthorised absence. What are you going to do about that. How will I be compensated for one your POOR service and RUDE staff. But for the loss of money due to YOUR error.
The police have been contacted for theft of my car by your company. But unlawfully not realising the keys
8 October 2025
Unprompted review
Reply from Advance Vauxhall
Dear Candice
Thank you for taking the time to share your feedback, and we are genuinely sorry for the distress and frustration this experience has caused you.
We want to assure you that we have looked into this matter thoroughly. Upon investigating, we found that the issue appears to have been a banking error. At the time of your visit, our payment system showed that the transaction had been voided, and this was also shown to you at the counter. In line with our policy, we are unfortunately unable to release any vehicles without a confirmed and authorised payment.
Following your concerns, we escalated the issue to our accounts department for further investigation. They have now confirmed that the payment did in fact come through later in the day, which was unusual as no authorisation code was initially provided by the terminal. We understand how this would have been both confusing and upsetting, and we sincerely apologise for how this situation unfolded.
We want to be clear that there was never any intention to mislead or defraud you — customer trust is absolutely essential to us, and we take accusations like this very seriously.
We also apologise for the lack of communication regarding the progress of your vehicle. This clearly fell short of the service standards we strive for, and your feedback has been shared with the relevant team to ensure improvements are made.
Once again, we are truly sorry for the experience you had. We understand your disappointment and appreciate you bringing this to our attention so we can do better in the future.
Kind regards,
The Customer Care Team
Repeat Customer!
This is the second time we have bought a car from Advance Vauxhall in Watford. Martin’s service was so good the first time, we knew we’d come back.
He found the exact car that we wanted, in the right price range. He provided a seamless service from start to finish’s cannot recommend him or this showroom enough.
12 September 2025
Unprompted review
Reply from Advance Vauxhall
Dear Charmain
Thank you so much for your fantastic review and for choosing Advance Vauxhall Watford again – it truly means a lot to us! We're delighted to hear that Martin provided such excellent service and was able to find the perfect car for you.
Repeat customers like you are the best compliment we could ask for, and we're thrilled that your experience was seamless from start to finish. We'll be sure to pass on your kind words to Martin – he’ll be so pleased to hear them.
If there's anything else we can do for you in the future, please don’t hesitate to get in touch. Enjoy your new car!
Warm regards,
The Advance Vauxhall Watford Team
Ricky Sunil advanced motors Romford
Ricky Sunil was the sales person I dealt with at Advance motors Romford. From start to finish he was very helpful, pleasant and friendly. He was at no time ever pushy (like most sales people), he went above and beyond to get my car before I went in hospital. Would definately recommend him.
19 September 2025
Unprompted review
Reply from Advance Vauxhall
Dear Gillian
Thank you for taking the time to leave such a kind review. We're so pleased to hear about your positive experience with Ricky at Advance Motors Romford.
It’s great to know he was able to support you in a friendly, helpful, and pressure-free way – especially during such an important time. Going the extra mile is something we strive for, and we’re glad Ricky was able to get everything sorted for you before your hospital visit.
Your recommendation means a lot to us, and we’ll be sure to pass your lovely feedback on to Ricky – he’ll really appreciate it.
Wishing you all the best and a speedy recovery. If you ever need anything in the future, we’re always here to help.
Warm regards,
The Advance Motors Romford Team
I’ve been dealing with Ricky Sunill at…
I’ve been dealing with Ricky Sunill at Advanced Vauxhall (previously known as Tony Levoi) for the past 10 years, and honestly, I wouldn’t go to anyone else. Every single time, he’s been brilliant.
Ricky genuinely goes above and beyond to help – there is never any pressure, he just listens to what you are looking for and does his best to find the right car. which he has, I’ve just picked up my latest car and, like always, the whole process was smooth and stress-free thanks to him. He’s always there when you need something, and nothing is ever too much trouble.
If you're thinking about buying a car, I would highly recommend speaking to Ricky. He listens, doesn't pressure and has always been very helpful and sincere over the years.
Thanks again, Ricky – really appreciate everything as always!
29 July 2025
Unprompted review
Reply from Advance Vauxhall
Dear Christina
Thank you so much for your incredible review and for your continued loyalty over the past 10 years – it truly means a lot to us. We're absolutely delighted to hear about your consistently positive experience with Ricky.
Ricky is a valued member of our team, and it’s fantastic to know that his genuine, no-pressure approach and dedication to customer satisfaction have made such a difference throughout your car-buying journey.
We’re thrilled to hear that your latest purchase was another smooth and stress-free experience. Your kind words and recommendation are hugely appreciated, and we’ll be sure to pass them on to Ricky – he’ll be over the moon!
Thanks again for your trust and support. We look forward to seeing you again in the future, and as always, we're here whenever you need us.
Warm regards,
The Advanced Vauxhall Team
A smooth sale from a large dealer with kind and honest service 🙂
After leasing my cars from work for the past ten years it was time to purchase my own vehicle due to unforeseen circumstances.Having dealt with big car dealership's in the past and having an absolutely terrible and abhorrent experience the purchase of my new Corsa went extremely smoothly. Martin Diep was both friendly and welcoming and gave me all the help and information that I needed to make the purchase without a hitch. I will be using Advance Motors for all my servicing and M.O.T,s in the future. Thank you Martin for your kindness and professionalism throughout.
16 September 2025
Unprompted review
Reply from Advance Vauxhall
Dear Michelle
Thank you so much for your kind and thoughtful review!
We’re delighted to hear that your experience purchasing your new Corsa with us was such a positive one, especially after the challenges you've faced with larger dealerships in the past. Martin will be thrilled to know that his friendly and professional approach made a real difference in helping you feel supported and confident throughout the process.
We're truly grateful for your trust in Advance Motors, and we're proud to have earned your future business for servicing and MOTs. If there’s ever anything more we can do to help, please don’t hesitate to get in touch.
Enjoy your new car, and we look forward to seeing you again!
Warm regards,
The Advance Motors Team
Really good
Really good, got us our car really quickly and efficiently
Over the moon
It was really quick and he helped us get our car more quicker
Ricky sunil top man thank you
15 September 2025
Unprompted review
Reply from Advance Vauxhall
Dear Jack
Thank you so much for your kind words! We're thrilled to hear that you had a smooth and efficient experience and that we were able to get you into your new car quickly. We'll be sure to pass your thanks on to Ricky– he'll be over the moon to hear your feedback! Enjoy your new car and don’t hesitate to reach out if you need anything in the future.
Take Care
The Customer Care Team
Very professional and hand on!
Very professional and hand on. The reception was also great with coffee and toilets available. Our agent was Ricky and he was really helpful
19 August 2025
Unprompted review
Reply from Advance Vauxhall
Dear Nino
Thank you so much for your kind words! We're glad to hear you had a positive experience with us. It's great to know you appreciated the welcoming reception, the amenities, and especially the professional service from Ricky — we'll be sure to pass on your compliments to him. If you ever need anything in the future, we're always here to help!
Take Care
The Customer Care Team
Very welcoming and helpful friendly advice
Very welcoming and helpful advice
4 September 2025
Unprompted review
Reply from Advance Vauxhall
Dear David
Thank you so much for your kind words! We're glad to hear you felt welcomed and found our advice helpful. It means a lot to us, and we're always here if you need anything in the future!
Take Care
Sam
When I went in to Enquire about the…
When I went in to Enquire about the car. I was interested in. Daniel was very knowledgeable very polite and just let me decide what I wanted to do. He helped me through the process of how I could buy the car went on the test drive just let me experience the car for myself. Very knowledgeable about the vehicle would recommend him to friends and family.
29 August 2025
Unprompted review
Reply from Advance Vauxhall
Dear John Timmons
Thank you so much for taking the time to leave this wonderful review! We're thrilled to hear that Daniel provided such a positive and helpful experience during your visit. We pride ourselves on offering a no-pressure environment and it's great to know that Daniel supported you through the process while giving you the space to make your own decision.
We truly appreciate your recommendation and look forward to welcoming your friends and family in the future. Enjoy your new car, and don’t hesitate to reach out if you need anything!
Best regards,
The Customer Care Team
Superb service
From the moment we got out of the car Martin made us feel welcome and supported. He was hugely informative and this helped us to make an informed choice about what was right for us. After this experience, I wouldn’t go anywhere else.
2 September 2025
Unprompted review
Reply from Advance Vauxhall
Dear Philippa
Thank you for the review and we are so pleased to read that Martin made you feel welcome and supportive. We will certainly ensure he receives this feedback and we certainly look forward to welcoming you back in branch in the future
Take Care
The Customer Care Team
Excellent information when buying in Watford
Bought a car from Watford branch. Martin Diep was excellent & explained
the process step by step remaining friendly but also professional throughout the procedure.
1 September 2025
Unprompted review
Reply from Advance Vauxhall
Dear Princes
Thank you for taking the time to leave such a positive review! We're so pleased to hear that you had a great experience at our Watford branch and that Martin Diep looked after you so well. Providing clear, professional, and friendly service is exactly what we aim for, and we’re glad Martin delivered just that. Enjoy your new car, and we hope to see you again in the future!
Best regards,
The Advance Vauxhall Watford Team
I went to advance Vauxhall Hemel5*****…
I went to advance Vauxhall Hemel Hempstead to trade in my Vauxhall corsa In for a Vauxhall grand land and I spoke to Jamie Douglas as I’ve seen him before as purchasing two other cars with another sales person but Jamie was very helpful and extra helpful with helping me with my phone 5 ***** very helpful
1 September 2025
Unprompted review
Reply from Advance Vauxhall
Dear Lee
Thank you so much for your fantastic 5-star review! We're delighted to hear that you chose to return to Advance Vauxhall Hemel Hempstead for your new Grandland, and it’s great to know that Jamie Douglas was able to assist you so helpfully – especially with setting up your phone. We’ll be sure to pass on your kind words to him. We truly appreciate your continued loyalty and look forward to seeing you again in the future. Enjoy your new car!
Warm regards,
The Advance Vauxhall Hemel Hempstead Team
Ricky was very professional and…
Ricky was very professional and helpful. Even came in on his day off to do a test drive. Gave us all the information with no hard sell. Would highly recommend.
27 August 2025
Unprompted review
Reply from Advance Vauxhall
Dear Val
Thank you so much for your kind words and recommendation! We're thrilled to hear that Ricky provided such a great experience — going above and beyond, even on his day off. We pride ourselves on a no-pressure, informative approach, and it's great to know that came through. We'll be sure to pass along your feedback to Ricky. Enjoy your new vehicle, and don’t hesitate to reach out if you need anything in the future!
Take Care
The Customer Care Team
I took my Grandland to Advance Vauxhall…
I took my Grandland to Advance Vauxhall London Road for an engine light issue. What should’ve been a one-hour diagnostic turned into two days, followed by a £430 repair that didn’t solve the problem. The light came back on within two days.
They later blamed the wet belt (already replaced at another Vauxhall dealer), but refused warranty cover due to a service being done at 15k instead of 10k miles. I ended up paying £1,348.99 for further repairs and a service.
Communication was very poor — phones went unanswered, messages weren’t returned, and I had to go in person for updates. It took 12 working days to get my car back, and I’m still unsure if the issue is fixed.
Very disappointing experience — I would not recommend Advance Vauxhall London Road.
29 July 2025
Unprompted review
Reply from Advance Vauxhall
Dear Chris
Thank you for taking the time to share your experience. We're very sorry to hear about the difficulties you've faced with your Grandland and the level of service received at our London Road branch. This is far from the standard we aim to provide, and we understand your frustration.
To allow us to look into this matter thoroughly and address your concerns properly, we kindly ask that you send full details of your experience—including your vehicle registration and any relevant documentation—to info@email.advancevauxhall.co.uk. Our team will ensure your complaint is reviewed as a priority.
We appreciate your feedback and hope to have the opportunity to resolve this for you.
Kind regards,
The Advance Vauxhall Team
Naz Kurmi
Naz Kurmi went above and beyond today I can’t thank him enough and all the folks at Vauxhall Romford
28 August 2025
Unprompted review
Reply from Advance Vauxhall
Dear Phil
Thank you so much for your kind words! We're thrilled to hear that Naz Kurmi went above and beyond for you — he's a valued member of our team, and your appreciation means a lot. We're also glad the rest of the team at Vauxhall Romford could contribute to a great experience. We look forward to welcoming you back in the future!
Take Care
The Customer Care Team
Exemplary service by all the employees…
Exemplary service by all the employees from the top down at this dealership. Both Martin and Ahmad were incredibly helpful, informative and worked so hard to get me a fabulous deal on my new Leapmotor C10.
I genuinely recommend you use them as they really did go over and above to ensure I had the best possible service!
I won’t go anywhere else now 😊
25 August 2025
Unprompted review
Reply from Advance Vauxhall
Dear Sam
Thank you so much for your wonderful review! We're thrilled to hear that you had such a positive experience with Martin, Ahmad, and the rest of our team. It means a lot to us that you felt well looked after and were able to drive away in your new Leapmotor C10 with a great deal. We truly appreciate your recommendation and your trust in us — it’s customers like you who make what we do so rewarding. We look forward to welcoming you back in the future! 😊
Take Care
The Customer Care Team
Wanted the car in a week
Wanted the car in a week
It was done in Time as promised
The headline offer was revised to accommodate my preference of 24 months
Martin Diep was fantastic / professional courtesy and kept me informed throughout and even called post sales for follow up - something that no car salesman has done in my 20 years of leasing. He made all the difference to the process as he kept me updated throughout and was very customer oriented
Thank you
22 August 2025
Unprompted review
Reply from Advance Vauxhall
Dear Sunando
Thank you for your fantastic review! We're so pleased to hear that everything was delivered on time and tailored to your needs. Martin will be especially proud to know his professionalism, communication, and dedication made such a strong impression — going the extra mile is what we strive for. Your kind words and recognition truly mean a lot to us. Enjoy your new car, and we look forward to supporting you again in the future!
Take Care
The Customer Care Team
Vauxhall Mokka
Vauxhall Mokka
I had a very good experience at Vauxhall Advance Romford. Sales Consultant Ricky Sunil was so professional and helpful. He provided me with details for the Vauxhall Mokka. He explained clearly how the car worked prior to test drive.
21 August 2025
Unprompted review
Reply from Advance Vauxhall
Dear Del
Thank you so much for your kind review! We're delighted to hear that you had a great experience at Vauxhall Advance Romford. Ricky Sunil will be pleased to know his professionalism and support made a positive impression. We're glad he was able to provide you with all the information you needed and made your test drive of the Vauxhall Mokka informative and enjoyable. If you have any further questions or need assistance in the future, we’re always here to help!
Take Care
The Customer Care Team
I was on the market for a new car
I was on the market for a new car. As I live local I approached the dealership and Daniel palmer was there to help me. The whole procedure was easy and he narrowed it down the options for me. Thank you once again for your help
13 August 2025
Unprompted review
Reply from Advance Vauxhall
Dear AJ
Thank you so much for taking the time to leave us a review! We're thrilled to hear that Daniel Palmer was able to make your car-buying experience smooth and straightforward. We’re lucky to have him on our team! If you need anything else down the road, feel free to reach out. Enjoy your new car!
Best regards,
The Customer Care Team
Great staff
Ricky S assisted us & provided us with a test drive. He was very professional, considerate & went over & above to try & find us a car that suited our needs & budget that wasn’t necessarily part of his garage. Very friendly & will be contacting him should we need another car in the future.
16 August 2025
Unprompted review
Reply from Advance Vauxhall
Dear Customer
Thank you so much for your kind words and for taking the time to leave this thoughtful review. We're thrilled to hear that Ricky S provided you with such a positive experience. His dedication to helping customers find the right vehicle—even beyond our own inventory—is something we’re very proud of. We’ll be sure to pass along your feedback to him. We truly appreciate your support and look forward to assisting you again in the future!
Take Care
The Customer Care Team
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