I have loved their clothes for years, and just recently, I had an issue receiving something. They followed up to ask about the order, I noted that the tracking number had stopped working and that... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
The customer service at Aelfric Eden is exceptional. It was almost shocking because in this day and age customer service is a lost art. I was actually going to return a product because it was too big,... See more
Company replied
The products aren't just great, but the humans behind the brand are just as lovely and wonderful. Thanks ever so much Seraphine for proactively reaching out to me regarding a placed order and making t... See more
Company replied
Company details
Written by the company
2014, Aelfric Eden was founded in San Marino, CA. As an Asian American, the founder of Aelfric Eden brings together a diverse upbringing influenced by both Eastern and Western cultures. The founder said: “We have experienced both cultures and have seen the best of both worlds. Our goal is to combine our passion for Asian streetwear and Western-style to create a sense of fashion that we can all appreciate.” This unique blend enables them to bridge the gap in the subculture world, creating a distinct form of expression and identity that is uniquely their own.
Contact info
LA, United States
- +1 (800) 838-0581
- info@aelfriceden.com
- www.aelfriceden.com
4.4
Excellent
4K reviews
Replied to 97% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
i order the wrong size and they…
i order the wrong size and they immediately fixed it, great customer service wish shopping was faster though
8 February 2026
Unprompted review
Reply from Aelfric Eden
Hi there,
Thank you for sharing your experience! We’re so glad our customer service team was able to quickly fix the sizing issue for you — that’s exactly the kind of support we strive to provide. We also appreciate your feedback about shipping, and we’re continuously working to improve delivery times for a better shopping experience.
If you ever need anything else, feel free to reach out to us at info@aelfriceden.com
— we’re always happy to help!
Love,
Aelfric Eden Team 💛
I made a change in my purchase and the…
I made a change in my purchase and the staff was extremely helpful and friendly.
8 February 2026
Unprompted review
Reply from Aelfric Eden
Hi there,
Thank you so much for your kind words! We’re really happy to hear that our team was helpful and friendly in assisting with your order change — that’s exactly the experience we aim to give every customer. 💛
If you ever need anything else, don’t hesitate to reach out to us at info@aelfriceden.com
— we’re always here to help!
Support Service Email Help
I’ve ordered a pair of joggers accidentally in my wrong size! I emailed the support service and they got back to me less than 24 hours later updating my size to the correct one for me! Very speedy service and very kind of them to do that for me when it was my mistake. Thank you!
7 February 2026
Unprompted review
Reply from Aelfric Eden
Hi there,
Thank you so much for sharing your experience! We’re really glad our support team was able to assist you quickly and update your size — even when it was an honest mistake. That’s exactly the kind of service we strive to provide. 💛
If you ever need any help in the future, feel free to reach out to us at info@aelfriceden.com
— we’re always happy to help!
Love,
Aelfric Eden Team
They responded very quickly and…
They responded very quickly and friendly, and helped solve the problem. The only thing I didn't like was that when I asked for help with sizing twice, they told me to just check the size chart on the website, even though the website says, "If you're still unsure, contact us and we'll help," but they didn't.
7 February 2026
Unprompted review
Reply from Aelfric Eden
Hi! Thank you for your feedback. We're glad our team was able to respond quickly and help solve your issue. We also appreciate your note about sizing support and will make sure to provide clearer guidance in the future. Your experience helps us improve! 💛
Love,
Aelfric Eden Team
I ordered a Jacket 1/5/26 and I haven’t…
I ordered a Jacket 1/5/26 and I haven’t received it yet becuase they’re out of stock. And they asked to exchange the item for something else even though I asked for a refund. And the same thing happened again, they ran out of stock on another jacket I bought. And I still haven’t received my order and it’s been more than 12 days.
5 January 2026
Unprompted review
Reply from Aelfric Eden
Hi! We’re very sorry for the delay and the inconvenience you’ve experienced. 💛 We completely understand your frustration regarding the out-of-stock items and the exchange requests. Please reach out to us directly at info@aelfriceden.com
so we can assist you personally and make sure your order or refund is resolved as quickly as possible. Your satisfaction is very important to us.
Love,
Aelfric Eden Team
Great customer service. Great quality.
Had to make a change to the size I ordered and it was handled quickly. The quality of the clothes is really good. Overall excellent experience!
12 January 2026
Unprompted review
Reply from Aelfric Eden
Hi there,
Thank you so much for your wonderful feedback! We’re thrilled to hear that our team was able to help you quickly with your size change and that you’re loving the quality of your clothes. Providing great service and great products is always our goal, and your kind words truly mean a lot to us. 💛
If you ever need anything else, feel free to reach out at info@aelfriceden.com
— we’re always here to help!
Love,
Aelfric Eden Team
Amazing customer service
Amazing customer service, I accidentally ordered the wrong colour item but the team was understanding and able to resolve the issue rapidly.
4 February 2026
Unprompted review
Reply from Aelfric Eden
Hi there,
Thank you so much for the kind words! We’re really happy to hear our team was able to quickly resolve the issue with your order and make things right for you. Your support truly means a lot to us! 💛
If you ever need anything in the future, don’t hesitate to reach out at info@aelfriceden.com
— we’re always here to help.
Love,
Aelfric Eden Team
I have around 15 pieces from this…
I have around 15 pieces from this brand, they are amazing. The customer service is great and every item is high quality and unique.
4 February 2026
Unprompted review
Reply from Aelfric Eden
Hi there,
Wow — thank you so much for the love and support! 🖤 Having 15 pieces from Aelfric Eden truly means the world to us. We’re so happy to hear you’re enjoying the quality, uniqueness of the items, and your experiences with our customer service team.
Your continued support motivates us to keep creating pieces you’ll love! If you ever need anything, feel free to reach out to us at info@aelfriceden.com
— we’re always here for you.
Love,
Aelfric Eden Team
In arranging an exchange because of…
In arranging an exchange because of having ordered wrong size the communication has been prompt and their help very agreeable. I have been communicating with Seraphine and hopefully the delivery of the replacement garment will also prompt
4 February 2026
Unprompted review
Reply from Aelfric Eden
Hi there,
Thank you so much for sharing your experience! We’re really glad to hear that the exchange process has been smooth and that Seraphine was able to assist you promptly and pleasantly. 💛
We truly appreciate your patience, and we’re hopeful as well that the replacement delivery will be just as smooth and timely. If you need any further assistance, please don’t hesitate to reach out to us at info@aelfriceden.com
— we’re always happy to help!
Love,
Aelfric Eden Team
Great customer service
Great customer service responded very fast and promptly answered and resolved my issues
1 February 2026
Unprompted review
Reply from Aelfric Eden
Hi! Thank you so much for your kind words. We're thrilled to hear our team was able to respond quickly and resolve your issues. Your satisfaction means the world to us!
Love,
Aelfric Eden Team
The request was answered promptly and…
The request was answered promptly and was very pleased with the service. Thank you. You made my day!
30 January 2026
Unprompted review
Reply from Aelfric Eden
Hi! Thank you so much for your lovely feedback. We're so happy to hear our service made your day! 💛
Love,
Aelfric Eden Team
Jamie took care of my quality control…
Jamie took care of my quality control issue/refund of an item that was sold out and unlike the associate I spoke with earlier, Jamie communicated clearly, promptly and addressed my issues without any confusion on my end. Thanks, Jamie!!
30 January 2026
Unprompted review
Reply from Aelfric Eden
Hi! Thank you for sharing your experience. We're so glad we could address your concerns clearly and promptly—your satisfaction is our priority! 💛
Love,
Aelfric Eden Team
Bad experience with this brand
Bad experience with this brand. This was my 1st purchase, 1st time trying on the sweats and the strap on the bottom to snaps off when trying to tighten. (Aelfric Eden Floral Embroidery Baggy Barrel Sweatpants × 1 Grey / XS) I reach out to customer service and for an exchange of a clearly defective item and here is the response below: Support Aelfric Eden
Feb 1, 2026, 9:42 PM (11 hours ago)
Hi, worn and washed items are no longer eligible for an exchange.
Have a great day! Best, Gladyse, Aefric Eden Happiness Team
The quality of the material seems very good, but the quality of the overall products lacks, and the exchange policy is horrible. It took 2+ wks for shipping to arrive to the Las Vegas, NV. Other quality brand names such as Lulu Lemon, Alo stands behind their products with wonderful exchange/return policies for defective items. Buyers beware of this company before placing your orders as you may have the same lack of customer service as I did.
2 February 2026
Unprompted review
Reply from Aelfric Eden
Hi! We’re very sorry for the frustration and disappointment you’ve experienced. 💛 We understand how upsetting it is to receive an item with a defect, and we sincerely apologize for any inconvenience caused by our exchange policy and shipping delays. Please reach out to us directly at info@aelfriceden.com
so we can review your case personally and work toward a satisfactory resolution. Your experience helps us improve, and we truly appreciate your patience.
Love,
Aelfric Eden Team
Reply from Aelfric Eden
Hi! Thank you for your feedback. We're thrilled our customer service was fast and helpful for you! 💛
Love,
Aelfric Eden Team
Accidentally ordered the wrong size of…
Accidentally ordered the wrong size of pants. Contacted Aelfric Eden responded same day and got me the right size! Talk about customer service. Can’t get any better than that! Thank you!
2 February 2026
Unprompted review
Reply from Aelfric Eden
Hi! Thank you for sharing your experience. We're so happy we could help get you the right size quickly—your satisfaction means the world to us! 💛
Love,
Aelfric Eden Team
Hard to get a return address for refund
A company that does not offer address for return / refund, but rather offers small refund or lesser discount. Even after 5 emails still did not get return address and am still waiting for one.
4 January 2026
Reply from Aelfric Eden
Hi! We’re very sorry for the frustration this has caused. 💛 We understand how important it is to have a clear return process. Please reach out to us directly at info@aelfriceden.com
so we can assist you with your return. Your satisfaction is our priority, and we truly appreciate your patience.
Love,
Aelfric Eden Team
Reply from Aelfric Eden
Hi! We’re very sorry for any delays in our email responses. 💛 We truly appreciate your patience and are working to improve our response times. If you need immediate assistance, please reach out to us at info@aelfriceden.com
so we can help you directly.
Love,
Aelfric Eden Team
Good quality
Good quality. My grandson loves them. He has received many compliments and they wash well. He doesn’t put them in the dryer. I’m going to get him some more colors soon. I may get something for myself.
4 January 2026
Reply from Aelfric Eden
Hi! Thank you for your wonderful feedback. We're thrilled to hear your grandson loves the items and that they’ve been washing well. Can’t wait for him (and maybe you too!) to enjoy even more colors! 💛
Love,
Aelfric Eden Team
Their good quality of clothes but their…
Their good quality of clothes but their refund process is completely and totally trash so u better get the size right the first time or ur screwed im still waiting on refund which I had to pay for to send back all the items especially if clothing was already expensive trash as refunded process
29 January 2026
Unprompted review
Reply from Aelfric Eden
Hi! We’re very sorry for the frustration you’ve experienced with the refund process. 💛 We understand how important it is to have a smooth and fair return experience, and we apologize for any inconvenience caused. Please reach out to us directly at info@aelfriceden.com
so we can personally assist you with your refund and ensure it’s resolved as quickly as possible.
Love,
Aelfric Eden Team
Terrible quality and zero professional manners. Avoid!
I received an item (TOWEL EMBROIDERY
BADGE VARSITY JACKET ) that looked nothing like the photos—super thin, flimsy, and with deep creases that won't come out. When I asked for a refund, they kept changing their story. First, they told me to ship it to the US, then to Sydney, all while ignoring my requests for a pre-paid label. Under Australian Consumer Law, they should cover shipping for faulty items, but they just don't care.
And they say “ Please use the POST service to send back and please don't use DHL or FedEx to return because we can't make sure it will get back to us successfully. Thank you.Please include a note within your package with your Name, phone number in the correct format, order number, size needed and that you were approved to return your order for refund or exchange.Please Note: the item you are returning, should have all the tags attached”.
After long disputes they sent replacement but in the same quality. They emphasize shipping cost for return should be paid by customers and insist “ that jackets are folded and packaged during shipping, which can result in creases upon opening. This is a normal occurrence”. And suddenly announced that they are not able to reply from February 14 to 23, 2026, because they will be having our company training.
I made posts on ticktock and tagged brand and product, please check the actual conditions and how they replying.
31 January 2026
Unprompted review
Reply from Aelfric Eden
Hi! We’re very sorry for the frustration and inconvenience you’ve experienced. 💛 We understand how upsetting it is to receive an item that doesn’t meet expectations, and we apologize for any confusion around the return process. Please reach out to us directly at info@aelfriceden.com
so we can work with you personally to resolve your issue as quickly as possible. Your satisfaction is very important to us, and we truly appreciate your patience.
Love,
Aelfric Eden Team
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