Aena Reviews 

Worst experience ever, would give zero stars if I could. First they threw my vs spray away and it was expensive like I was so pissed they were giving me the dirtiest of looks and that was not nice. Second they didn’t have a Costa drink which was stupid and my flight was really delayed. #DONT COME #CANXELD

Malaga fastlane takes almost more time than the normal que. The security people are very unpleasant.

The vip lounge desk are very slow and the lounge to busy. Don’t understand the vip part because nothing to do with vip. All a waste of money.

Booked and paid for an agent to meet myself and my daughter for the VIP Meet & Greet service at Minorca airport. Nobody turned up even after we waited for 30 minutes. Emailed AENA many times who eventually agreed to a refund and passed me to a different department. They will no longer honour the refund as apparently their agent was there waiting and we were not. Liars, avoid the hassle of dealing with them, they are dishonest and not to be trusted.

My wife and queued for 50 minutes at the check in/ bag drop for EI581 flight to Dublin inMalaga airport. Mid way through this a party of teenage Spanish students and their handlers were allowed to jump the queue and were fondly accommodated by the check in staff. If they want special treatment why did they not pay extra to join the Aer Lingus priority queue?
This has happened to me before at Malaga Airport with school parties. It is infuriating to obey the rules in a very orderly queue and have this kind of rude and anti-social behaviour to be allowed. I would be interested in Aena's response.

I tried to make a reservation for a parking spot at Valencia airport. They let you fill in the dates of arrival and departure and all you personal information and license plate etc. Then you click "next" and nothing happens. It seems that this is the way to let the customer know that there are no free available places left. I tried for short and long term parking but pattern is same. If it would have been interpersonal communication it would probably have resulted in a physical beating of some sort. The website is absolutely dismal.

Sorry to say but very bad service, beautiful place but no service I have to ask to get food when it comes ita just cheese ham and toast thats it. Nothing to compare with other countries.very poor

Comportamiento pésimo en el into point de alicante el dia 1 de agosto 2023 a las 19:35 cerca de gate C50. Trato pésimo y mal comportamiento.

Abysmal service for disability if you arrive to the airport after 11 pm. None airline staff are un friendly curt, and sometimes downright rude, even though we were travelling in business class, BUT the airport disability sector has to take a claim for the worst staff in any country. On arrival at Malaga, you are dumped a distance from need to make your own way to Passport control except a few select passages who are wheelchaired to passport control. As mentioned no help after 11pm but help before that time shows this airport has no respect for disabled passengers.

The nightmare of all the airports!!!!!!
The staff are horrible, I have been to the wort eras of the middle east and have never met nor horrible staff the Barcelonas airport. IF you find somebody to ask for information( in the info centers that are mostly empty) the don’t even look at you. The treat you like dirt. Chaotic check ins with no staff and no one to help. So is you don’t speak Spanish DO NOT visit Barcelona. Vary vary racist country.