Aeria Games Reviews 22

Bonanza rush express is a scam, 150 euro on 1 euro a klick never gave a train, dont play this game as the rtp is a totally scam, please trust me this company is scamming there players,

Losing is okay but playing 150 euros and never got a bonus plus the trains are full already for ages, and it never pops,

It's so obvious that this company is scamming and forcing there slots not to pop

Gladly, I have nothing good to say about Aeria Games or Gamigo. They just kill all the games they own. And their prices are stupidly high. They carry a big graveyard of death games on their back.

i personally would of gave them less than 1 star if i could. yeh basically selling micro transactions that you cant use because they knew fine well there game was switching publishers/shutting down and they actually removed the in game store so they knew fine well people wouldnt be able to use them false advertising what a joke been speaking with advisor there absolutely useless only option is for me to buy another aeria game to spend it what a joke dont buy there games or in-game money scammers!!!!!!

In the past the customer service was horrendous and they deleted characters, breaking guilds and claimed they couldn't fix any of it. I was angry I wanted nothing to do with the game anymore. But it was my home since I was 16. It was important and precious to me.

I went back eventually. Now years later I had to contact Customer service again over an issue. They were very patient with me, very kind about it all and even had me work along with them to help fix the issue. (turned out the issue was effecting all players not just me) Now maybe there is still bad employees I don't know. But from my own personal experience the customer service has improved. They still have a long way to go but they are much better than before.

Rude, they are closing your account if you complain about service. Not worth the time, games are bad anyway

My account got Hack. I understand its a free to play game (But pay to win). I've played one of the popular games they have called Shaiya ,played it for years up to the recent EP . Came back to play the game from being gone 4 years reset my account by giving them information they required for the reset.After a month or so of playing and getting back to the community which was down sized drastically i was shocked by the impact the game had and the population was minimized didn't think nothing of it, me and my wife and our son played on 3 different accounts had our own guild and what not it was a family thing we got together and played countless hours. One day after EOM i am in my account which is web base by signing on to Aeria Games and i was gonna update my profile page and notice i had an message from Aeria Games about a ten year Goddess anniversary click here to claim your prize and i did and it logged me off so i logged back in... that was the hack . Next day i wasn't able to log into my account ,so i went thru the whole reset again verifying my identity and logged back on and my account got wiped from all AP purchases that i had accumulated from lots off years of playing and all my Characters were striped from there Gears so i go thru the process and all they returned to me was one Characters gear and told me we are unable to return all your items because it already had hit the population and that was all they was gonna do.So i didn't go down easy i send another ticket and another and another so finally to not hear more from me they accused me of account sharing and Permanently Banned my account and took money from my pay pal which was a recurring every month. So i am not a happy camper and miss my game but my voice needs to be heard. CLK for ever that was My warrior

Company should be prosecuted from fraud, theft, false advertising and countless other terrible business practices, they have very good games with very good players but they treat you like absolute dirt. I play one of their older pvp based games called shaiya, i am a very cmpetetive player and very well known in this game, i have spent ALOT of money supporting this particular game, if i was to tell you here you wouldnt believe it, they have an item mall ofcourse and they have a monthly promotion called "the end of month tier" its a reward system that gifts you exclusive items otherwise unavailble in game as a prize for spending certain amounts of money (ap points purchased with real currency). These tiers go up to a lot, the max tier would take you $1000 to redeem, and you would be surprised by the amount of players who do this regularly. I have been doing these tiers for a while now and have been faced with an endless stream of problems, most recently i redeemed a ton of items and as i redeemed their website and game crashed, when it was up again i logged in to find the vast majority of the end tier items i had purchased (end tier meaning the most expensive items) had not been paid to my account. I have proof of purchase and still do, i had proof that the items did not get devlivered to my ingame bank which i sent to them, screen shots of ingame bank and my transaction history, bank statement etc, this took them 3 weeks to respond, your talking about a customer who spends upwards of $1000 per month. Under any circumstances wether you spend $5 a month or $5000 a customer is a customer they support your income and financial wellbeing, this is unacceptable. They responded after 3 weeks to ask me to resend my proof of purchase, i did this and waited a week for another reply, this time asking me the time and date of this occurance, something i had already pointed out in the first enquiry, added to the fact i was communicating with them from my registered aeriagames account used to purchase the items, they could have simply checked their, i could be forgiven for thinking they were stalling until any proof was gone from their own databases, i quelled my doubts and replied with all the information requested, and waited...and waited.....and waited until finaly 3 months later i recieved a reply, with a half hearted apology and an explanation that after their investigation they had redeemed the missing items. They put 3 of them 100+ items i had mentioned missing into my bank...out of a thousand dollars worth of items they claimed aboug $20 of stuff were my rewards from that fateful tier 3 months ago. So basically they allowed me to purchase their advertised promotion and when it didnt work they decided what items i was entitled to several months later, thats like going to a supermarket because you see a great offer and the customer assistant takes your money then tells you cant have what you paid for but you can have this worthless out of date can of beans instead. Oh by the way, one of their policies is not to issue refunds. If you use paypal buyers protection for a refund they will ban your aeriagames account permanently thus making any money you spent on their services prior to this wasted. This is just 1 example of many thousands of crimes committed by the berlin based online gaming corporation who are ripping off children and adults in a variety of ways.

I really do not believe they know what they are actually doing in terms of customer service or other realms of game service.
Customer service is basically a copy and paste response, they never do read anything prior. Nothing within a ticket is ever personalized or read to ease and speed up the process of solving the problem.
They have mishaps towards something similar to too many exploits that are easily executed by players. It's not exactly the players fault but their fault instead for not performing a second look before launching games/events/sales. You should not blame the customer (players) for you mislabeling your merchandise or having a flaw in your product. Because they don't don't double check things, they have multiple and too many mistakes that end up leading them to choose to either have a rollback or start banning specific people.
There are 2 major flaws. Banning = eliminating who likely is a major contributor to the game community and someone who is keeping the game alive. Rollbacks = reversing time which then makes all the time spent on the game a waste. Time is very valuable for many people so this should not be overlooked.
I've played within their company reigns for long enough to know that they've had too many mistakes as a company that's been up for about 10 years. You should know what to do now in certain situations AND you should not have this many flukes before launching a game only to find a loophole later.
If anything you should just give compensation to people. It's only a virtual item to you so I don't see how it's such a big deal.
If people complain about some people getting the exploit then find a way to even it out. Don't punish your consumers/clients for your mistake. Another thing, your compensations don't even feel like a gift to the players about their losses. Take more thought into your consumers would you? I see more people dissatisfied with all of your compensations than I do seeing people content about it. Especially if you have a big mistake that leads to a rollback. The compensation should be on a grander scale than what you've presented in the past. And if you don't like giving compensation...then stop making so many mistakes.

Like others have said who are ACTUAL PLAYERS.
Aeria does NOT care in the slightest about it's playerbase.

In my experience it was within Aura Kingdom. In the past year there has been a few rollbacks counting today. On the 28th of may they decided to roll back to the 27th of May at 3 am. Some how for some reason they managed to screw up the characters and have them hidden only on Siren. The other rollbacks in the past, I've forgotten about but I do remember how stressed out many of my friends and I were about the situation, as well as having some of my friends quit because of the disappointment arisen from how they (Aeria) handled it. Out of the whole deal of the recent rollback they've only addressed one to two problems for the lost time people have put into the game. Exp boost for 3 days for lost exp, which basically means you have to put more time into the game for the exp you have lost previously (doesn't really count to me, as people have work/school etc..and the could potentially miss out on this).
And of course, AP. "If you have made a purchase within the roll back period, please send us a ticket." To which, in my experience that'd take 24 hours for them to respond 1 time. So it takes more than 2-3 days to get the problem fixed (possibly more).
They didn't consider any other factors and things people may have lost also during the rollback. Fortification levels, fishing and archaeology levels, arena coins and valor coins, Whirlpool and Infernal Abyss farming, loot from Paragon Table (gambling machine). Which is a lot more time consuming than AP spending. But hey, they don't care about you they only care about themselves!

In all this, there have been so many mistakes with this company it makes me feel the company is inexperienced (VERY inexperienced). Compensations with Aeria do not come close to the definition of compensation. Why is that the case? Aeria is the greediest company of all time. They only care about their sales and do not do anything to improve customer service or their communication skills with their customers OR EVEN the service of the game servers.

Any problem thus far seems to be a rollback. As if their techs don't know any other method. Maybe this was all intended so they could screw you, as a player, over? Who knows, but the possibility is there.

ALSO. Every time there's a maintanance, they never give an ETA, ever. Notifications for emergency maintenance or just maintenance overall are given from 5-15 minutes notice. Lol, it's so BAD.

Aeria Games...what have you done. You took a game many knew and loved and just closed it on June 30th 2012 (DoMO). All your company cares about is where you're going to drain your money from first and which game you will ruin to do it. Thanks to Subagames.com we will/have our game back.

On a side note..thanks for changing Eden Eternals game requirements..after that I was never able to play for more than 5 seconds to 3 minutes before disconnecting yet again...am not impressed. You claimed(a while back) to care about your customers...you really don't and its really very much a shame because we all had nothing but the fondest things to say about you.

Your GM's are spoiled rotten brats I swear...and your company as a whole is just doomed to crash and burn.