Aer Lingus Reviews 

I wish I could give zero stars as they have the worst customer service I have ever experienced, a common thread I feel. How can they get away with it !!! People criticise Ryanair but I would choose them every time. We were delayed for 9 hours, sent vouchers that didn’t work, got through to customer service after waiting for a hour trying to get through and they didn’t even know their own policies, it doesn’t matter to them but I wouldn’t fly with them again, I would rather walk, disgusting….

On a return journey from Ireland to Heathrow, my checked in case came off the carousel with handle broken.

I didn't realise procedure was to immediately report at Aer Longus desk but reported immediately on arrival home.

The amount of emails, receipts, photos I have had to send, repeatedly is absurd!! Someone is definitely making a job for themselves with this one.

Their recent response was that the original receipt I sent was not good enough and need to obtain another one???

This is not an excessively expensive suitcase but will have to be replaced and is a matter of principal now!

Can't believe this has been dragging on since 22nd march!!?
Beyond ridiculous!

I recently flew with Aer Lingus and had a frustrating experience. My 10kg cabin bag was accepted on the outbound flight, but on the return (Bilbao to Dublin, EI0749) I was charged €50 for the exact same bag.

There was no clear explanation at the airport, and customer service was not helpful. After submitting a complaint, I received a generic response that did not address the inconsistency in how the rules were applied.

This kind of inconsistency is unfair to passengers and leads to unexpected costs.

I hope Aer Lingus reviews this case properly and improves consistency in how policies are enforced.

Flew on the Dublin to New York flight Friday May 1st, economy. I asked for a beer and was charged 6.20 euros for a warm can of Heineken. I was seated on 9D and there is something wrong with the table and the beer slid towards me continuously, really annoying and the air hostess already knew there was a problem with that particular table, same problem with the meal and I was afraid to order a coffee for obvious reasons! Nowhere to charge phones, seat was broken in front of me also. Toilets were dirty with heavy traffic and appeared to be unattended. Very disappointing.

Brilliant experience in Dublin Airport on 1st May. Siobhan was brilliant and super helpful

I fly to Ireland a lot from Southampton and want to just say how brilliant the cabin crew are on this circuit. So friendly and helpful. Flights always leave on time and it’s a comfortable flight for a prop plane. Interior is a bit tiered that’s why I’m giving a 4, but well done. A company who understands customer service. Doesn’t need to be all singing and dancing - just friendly and efficient.

Very disappointing experience with the Aer Lingus Aer Credit Card “free flights” benefit. In theory, you get two free flights per year, but in reality it’s extremely difficult to use. The booking portal shows dates that don’t match actual flight schedules, and even when you carefully check availability and submit valid Aer Lingus flights, requests get repeatedly declined due to “limited allocation.”

There’s no transparency on availability, no way to know what will actually be approved, and you’re often told to just keep trying different dates. After multiple failed attempts, the benefit feels almost unusable.

Overall, this is a very frustrating and misleading experience for cardholders expecting a straightforward reward.

Customer service is horrible. On hold for 50 plus minutes then told American ticket agent he was a liar that there was a flight to Boston when there isn’t one so we are missing our flights and bus in Dublin!

127 Days I have bee waiting for a proper rely
Case no 0269414

For a company with such lovely and helpful ground and in-flight staff, the customer service call center is shocking.

During COVID you could ring and speak (rather promptly) to people based in Ireland who understood company policies and would helpfully and willingly direct you to a solution.

Over the last year, I've usually been put through to what sounds like an Eastern European centre and deal with mostly men, every one of whom has been off-the-charts rude. I'm shocked at how frequently they cut you off mid-sentence, hang up the call, or direct you to resources that are so incorrect it's nearly negligent.

Obviously nothing will change soon; but hopefully the more customers voice their disappointment and share their repeated (very) negative experiences, hopefully Aer Lingus will use this scoring and feedback in their operations reviews and make serious changes when the contract with current locations is up for renewal.

Had some issues with my boarding card earlier and Kyle was great in helping me out. Quick, friendly and seemed happy to help out. Staff like himself are why I always try fly Aer Lingus even if it’s a few quid more than other Airlines. Not the first positive experience I’ve had with Aerlingus either.

The worst customer service I have ever witnessed. They will take your money and keep it. Staff are rude. Unhelpful. You will never get your money back, nor get a voucher, there is a serious lack of treating people like human beings.

I’ve flown with Aer Lingus for over 5 years and booked dozens of Smart Fare flights.
I’ve made changes many times over the years and was never charged a change fee — exactly as advertised (“no change fee”).
Now suddenly I’m charged €59 for the same type of change.
Their explanation is that it depends on “how you make the change”:
Online = free
Through customer service = €59
This is not clearly disclosed when booking and completely undermines what “no change fee” implies.
Even worse, their agent told me to file a complaint and confirmed I would be reimbursed. That promise was not honored.
After years of consistent experience, this feels like a quiet policy shift without proper transparency.
I am requesting a full refund of the €59 change fee.
Until this is resolved, I would strongly caution others not to rely on the “no change fee” claim.

Sharon Roisin and Aisling from Aer Lingus at Cork Airport are amazing ! Outstanding is all I can say !

I have two flights booked. DUB to Verona and Vienna to DUB. Went to check in just now. The flight details say the Verona flight is departing an hour earlier than my original booking. The Vienna flight says it departs 2 hours earlier than my booking.
But when I dig a bit more, the original departure times appear. What a mess.
And don't get me started on the App. Fort Knox hasn't as much palaver to get access. Glad I mostly fly with Ryanair.

My wife and I travelled yesterday, from Barbados to Dublin via JFK. Our transfer time was limited and, having been allowed to ‘jump the queue’ at Immigration, we were still struggling to make the transfer, which included a change of terminal.
Enter Aer Lingus employee Samantha Boston, having just completed her shift and on her way home. When we asked her for directions, she quickly worked out that we had absolutely no time to spare….so she grabbed one of our suitcases and said ‘follow me’. She escorted us to the appropriate desk, explained our position to her colleague and the connection was made, literally with seconds to spare. Without her willingness to go the extra mile and offer help which was way above what would normally be expected, we would have missed our connection and would have had to spend 7 or 8 hours waiting for the next flight, not to mention all the attendant bureaucracy and potential cost.
It is actions like these which renew our belief in human nature and the kindness of strangers….thank you, Samantha!

Booked four flights in January to go to the World Cup in June. They have changed 3 of the flights so asked for a refund as the new flights do not work for me.
April now and nothing. Have rung several times as well. They are a complete joke and would advise not to use them at all.
There is no customer service!

First they understaffed checkin causing me to wait 1.5h almost missing my flight. Then they simply decided to not load my baggage and I've been with one set of clothes for two days. I have a pollen allergy and cannot keep wearing the same clothes without itching everywhere. Absolutely useless company. Never flying with them again an immediately canceled my already booked flights.

I always prefer to use them, servicr is always ok. Much better than other certin airlines.

An absolute joke of a company. I booked for a group of 38 to go to Milan through group bookings. €11,500 was the cost not cheap. It started with a massive data breach in which they tried to blame me for even though they sent me the details of over 50 other passengers from a musical group. They rang and emailed me for days about this which was extremely irritating, time consuming and not my fault. Then comes the flight and check in, a parent and a son trying to check in and they couldn’t check in because the computer couldn’t check in when 2 people have the same surname. What does a family of 4 do when they all have the same name? Ring customer service and wait an eternity to get through to be told there is nothing that can be done. Asked to speak to a supervisor/manager conveniently none available. Assured I would receive a phone call in 24 hours, still waiting on that call now. Bear in mind this was 36 hours before we were set to fly and I had parents stressed over kids not being checked beside 12 year old kids. Overall a mess of a company and no customer support or care after they take your money…Will avoid for all future trips…