They helped as much as they could. They explained everything (multiple times in few instances, but not going to complain.)
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See what reviewers are saying
Ashely is wonderful she can go out off her way just to make sure you are taking care of when you get there asked for Ashely.
Ashley was very professional and made the process smooth
Customer service was less then mediocre. Overall experience was exactly what everyone has stated.
Company replied
Company details
About Advance Financial - 309 East High St
Written by the company
Tennessee based, Advance Financial was founded in 1996. From its humble beginnings as a 3-store chain, the company has grown to include more than 90 locations throughout Tennessee. Advance Financial is a leading fintech company offering online line of credit and installment loans across the country.
Recent recognitions include 2019 Inc. 5000 fastest-growing private companies for the eighth straight years; A+ rating by the Better Business Bureau; Nashville’s 4th fastest growing company (2019, Nashville Business Journal); Forbes Best Employers for New Graduates (2018); and, Indeed Top-Ranked Workplace for Compensation/Benefits (2019). Advance Financial is the second largest family-owned company headquartered in Nashville (2019, Nashville Business Journal).
Contact info
309 East High St, 37087-2901, Lebanon, TN, United States
- 1-615-654-6559
4.7
Excellent
56 reviews
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Very helpful
Very helpful, and it was such a fast an deary process. So grateful for the helpful rep, Shelby! Thank you advance financial!
18 March 2022
Reply from Advance Financial - 309 East High St
Thank you so much for the 5-star review! We love being able to help our customers.
Reply from Advance Financial - 309 East High St
Thank you so much for the 5-star review! We love being able to help our customers.
The staff was very nice
The staff was very nice. 750$ was all I was approved for? Really? Went through all the Id stuff. Hacked my bank account? For 750&? I make 65000$ a year. Won’t see me again.
29 December 2021
Reply from Advance Financial - 309 East High St
Mr. Guhy. We're so sorry we weren't able to get you the amount you needed and that you had this experience. We understand that the holidays can be extremely stressful and we did not mean to add to your stress. If you'd like to discuss this further, please let us know at reviews@af247.com and a member of our leadership team will be happy to give you a call. Again, sorry for the bad experience.
Excellent service
Excellent service. Knowledgeable, friendly and worked as a team to get my service completed in a timely manner. Very impressed with the service I recieved.Theresa was excellent and very skilled at her position.
20 July 2021
Excellent Experience
Excellent Experience. Dalton, Theresa, & Chelsey Were Wonderful! They assisted me from my car due to my being in a wheelchair.
18 May 2021
Was very happy with the service
3 March 2021
Reply from Advance Financial - 309 East High St
Thank you so much for the review. We love hearing how we've helped our customers.
Reply from Advance Financial - 309 East High St
Thanks for the review, Mr. Lemon. So glad we were able to help.
Best
Tracy was the best she helped us out and even though it took all day thank you need more people like that these days
5 November 2020
Reply from Advance Financial - 309 East High St
Thank you so much for the review. We love hearing from our customers.
Great helped me out and let me borrow…
Great helped me out and let me borrow money when no one else would.
19 October 2020
Reply from Advance Financial - 309 East High St
Thank you so much for the review. We love hearing from our customers.
thank you!
Chelsey helped me get money to get mydog food after my wallet was stolen. thank you!
26 September 2020
Unprompted review
Reply from Advance Financial - 309 East High St
Thank you for the review. We love hearing from our customers.
Reply from Advance Financial - 309 East High St
Thank you so much for the review. We love hearing from our customers.
Amazing staff and cust care
Amazing staff. Edwin and Chelsey were so helpful and patient with me when I was applying for a flex account. Tried posting this on google but it wasn’t working so I hope it isn’t too late to express my gratitude!
PS: thank you to the manager of the store Teresa i think her name is. They unfortunately had a huge company lay-off and it must have been hard to let go of your whole staff (seriously everyone who previously worked there were TRULY exceptional- look at their google reviews!) but at least my favs are still there. I wish the future of Advance Financial good luck
PS#2 BE NICE TO THEM. It is still extremely busy there and only 3 of them run the store 7 days a week. Wait times may be a bit extended but they’re doing the best they can. It feels like family inside of there, what a strange yet comforting feeling to feel.
Anyway sorry for the ramble. AF Lebanon Rock On!
23 April 2020
Unprompted review
Reply from Advance Financial - 309 East High St
Thanks for the review, Eddie. We love hearing from our customers.
Wonderful and helpful experience
Wonderful and helpful experience. Was in and out real quick with the cash that I needed. The employees Theresa and Edwin were great and I will be returning whenever needed.
1 April 2020
Unprompted review
Reply from Advance Financial - 309 East High St
Thanks for the review, Eric. We love hearing from our customers.
Good,fast,honest !!
2 March 2020
Unprompted review
Reply from Advance Financial - 309 East High St
Thank you for the review, Rudy. We love hearing from our customers.
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