AFC Home Warranty Reviews 

Richard Clemons walked me through the whole process. He was patient and understanding as I appreciated that I'am look forward to working with him as a new member of AFC Home Warranty.

Blessings,
Sherrita

Claim denied on refridgerator for 'failed maintenance' without evidence or contract requirement. Currently disputing.

Richard Clemons is one of the reasons I had a great experience on March 23, 2026, with AFC Home Warranty. Richard was the "sales agent" I didn't think I needed. Additionally, your website provides a lot of helpful information regarding the warranty plans and their coverage. Lastly, AFC is listed in the Top 5 of Texas Home Warranty Companies!

My rep was knowledgeable, honest and didn’t try to upsell me on things I really don’t need.

I just enrolled but my representative was really great. Explained the process and worked with me to get the best coverage for me.

Very friendly and knowledgeable about the company.

It was very easy to get my client the right coverage for a older home.

Excellent customer service

Easy to join; no commitment; able to use my own contractors.

I was actually misled whenever I signed up with the company I didn't know I was going to have to get an approval 48 hours before I needed help getting anything fixed.

Quick and informative offering specials, etc.

Gave me a good experience as a first time home buyer

No pressure sales. After contacting several other home warranty providers, the AFC associate I spoke with - Patrick - was professional and ready to answer any questions quickly and honestly; did not try and push the product to me. He only provided straightforward information regarding what various plans AFC offers, and which would be the right fit for my home warranty needs. I feel confident in switching from my previous home warranty plan to AFC. I am now paying half of what I used to pay monthly on a previous plan by switching to AFC!

It was explained to me that was not a warranty company. I have been waiting for a check for my HVAC for almost 3 three months. The customer service is the worst.

So far so good. Everyone seem to be on the ball. The help by the account manager was great.

Great information,great pricing for good coverage.

call back and reminders. Have not used yet.

Friendly and knowledgeable associate: Rachel C. All of my questions were answered-information was promptly emailed to me.

Buyer beware. Based on my experience, this company appears to look for technicalities or loosely interpreted exclusions to deny valid claims—even when the stated reason is not clearly supported by their own contract or addendum.

The technician who came to my home verbally explained the issue one way, but the written report submitted to the warranty company reflected something completely different. That written version was then used as the basis to deny my claim. When I questioned the discrepancy, I was told I could obtain a second opinion and resubmit the claim for reconsideration. However, even the independent company I hired for that second opinion warned me that this is a common tactic used by some home warranty companies, and that approvals after initial denial are extremely rare.

The process felt misleading and inconsistent, and I do not feel the company acted in good faith. Consumers should review their contracts very carefully and proceed with caution before trusting this company with major home repairs.

I would not recommend doing business with them.