Shipments sit for days at origin shipping site. None to sketchy tracking info. Multiple scans at who knows where or what facilities. Says USPS has package, but USPS posts the same tracking info as th... See more
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They literally committed fraud and a scam. They provided me with a trial service, and once I was happy with the trial, I went into the paid subscription. However, in the past, I did not receive the sa... See more
Spoke to Kumar who was really helpful on a call. Had some issues before with support not being able to figure out my issue. It was ultimately my fault as I'd accidentally created 2 accounts but he fi... See more
My parcel was given a notice of deliver 4 days later than the actual said delivery date. The parcel was not in my mailbox. So what's the point of using a sevice that doesn't notify immediately? 50 buc... See more
Company details
Written by the company
AfterShip is a shipment tracking application and API for eCommerce retailers and buyers. Enter tracking numbers to view the shipment status. Get started for free!
Contact info
Singapore
- www.aftership.com
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Hasn’t replied to negative reviews
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Ankit Supported me today
Ankit was very helpful
Ankit was very helpful, answered my question right away. Great company and product.
Thanks!
Aseem helped me figure out my shipping…
Aseem helped me figure out my shipping issues when looking to create a return label. He was very helpful and was patient with me when I had difficulty figuring out where to look on my screen. Such great customer service! So glad to have a kind person assisting me with this problem.
Customer service was on point and…
Customer service was on point and reactive, really helpful for all your need. They call you on zoom to fix the problem really fast and are helpful
Just got it installed
Just starting using it and Harsh was very helpful in helping me get it set up. He set a great example of the customer service that AfterShip has to offer.
Very helpful customer support and great…
Very helpful customer support and great app overall
my experience was very good with…
my experience was very good with aftership representatives.
Quick Response and Also Very Supportive…
Quick Response and Also Very Supportive Live Support Team.. Thanks For Great Help
Love the app for personal and business
Everything is ok
Very patient and kind tech staff!!!
The Technical support team helped with an ongoing problem that iI was having for months. I was getting really frustrated and about to give up on aftership all together but they got me the help I needed just in time. Now my shipping notifications and information is part of a well oiled machine that makes my life easier. Everytime I see the "CSV uploaded sucessfully" email it makes me so happy.
Thanks to Debashish and Ankit specifically!
Help was very responsive and willing to…
Help was very responsive and willing to get on a call rather than simply using chat
Quick Assistance
Quick to jump on a call and assist in resolving my issues.
Ankit is very friendly and helpful…
Ankit is very friendly and helpful person, he made me understand everything and was very patien. Thanks a lot!
Good, but not carriers working properly
So far we're happy with Postmen. Found issues, that not all carriers are connected properly. We checked General Overnight shipments tracking and all results were empty.
Animesh is helpful
Animesh is helpful, resolved all our queries to help us get started with the app.
She is helpful and patient.
Awesome support by Aparna!
Awesome Team!
I recently had an issue on this site and reached out to customer support for help. I was lucky enough to be assisted by Debashish, and I can honestly say that his help was phenomenal. Debashish was patient, and knowledgeable, and went above and beyond to ensure that my issue was resolved promptly.
Not only did he solve my issue, but he also took the time to explain what went wrong and provided me with some valuable tips to prevent similar issues in the future. His level of professionalism and customer service skills was truly exceptional.
Overall, I'm incredibly impressed with the service that I received from this site's customer support team, and I would highly recommend them to anyone who needs assistance. Thank you so much, Debashish, for making my experience with this site a positive one!
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