AF Thomas Electrical Reviews 13

TrustScore 4.5 out of 5

4.3

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Company details

  1. Appliance shop
  2. Electronics store

Information provided by various external sources

We sell electrical goods, Television, Small appliances, Cooking specialists, top brands such as LG, Sony, Samsung, Hotpoint, Bosch, Neff, Siemens Rangemaster, Indesit, Zanussi, AEG and Lec


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

13 reviews

5-star
4-star
3-star
2-star
1-star

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Washer/Dryer Delivery & Install

Can't thank AF Thomas Electrical enough for next day delivery of our new washer/dryer. The lads who delivered it were pleasant and friendly, carried it through the house carefully and then installed it properly without rushing. Another great service from this local supplier of electrical goods.

5 May 2026
Unprompted review
Rated 5 out of 5 stars

Satisfied Customer

The staff at this company are extremely helpful and easy to deal with. I use their Chepstow Branch. They have a good range of all electrical goods. Their prices are compatible and I will deal with them for future purchases. I would definitely recommend them.

17 March 2026
Unprompted review
Rated 1 out of 5 stars

No Price Match

As the last reviewer stated they do not price match in spite of the statement that they do on their website. Why state this and get bad reviews I suggest that they remove this statement

23 February 2024
Unprompted review
Rated 1 out of 5 stars

Website states price match false

Website states price match, they had only one air fryer in stock but refused to reduce price to sell item. I always dealt with this company when they were in Commercial Road, they gave good service, but not anymore, waste of time contacting them now, wont be buying any more from them, (if they did intend to sell)

2 January 2024
Unprompted review
Rated 5 out of 5 stars

brilliant

Bought online. they telephoned me straight away to say they only had one item in stock and that it was slightly damaged so if I still wanted it I could have a discount. They were brilliant. Really customer focussed.

9 November 2023
Unprompted review
Rated 5 out of 5 stars

A great experience

We went into the local shop to identify the fridge freezer we wanted, then travelled to Newport to see the actual model to measure up for exact sizes. Whilst there, we also purchased a dishwasher and asked if there was a discount for buying two items. Yes there was and they price matched John Lewis for disposal.
Delivery was at the time agreed, and the two guys (Mitch & Darren) could have not been more helpful and professional in their attitude to our property. Explanations of how to operate both machines were comprehensive and understandable. Sadly there was a small dent in the fridge freezer but once installed it could not be seen, and when this was pointed out to the shop, a suitable discount (although I pointed out that it does not interfere with the operation of it) was agreed on and credited to our bank. Thank you AF Thomas I will promote your shop to anyone that wishes to replace there items.

14 September 2023
Unprompted review
Rated 5 out of 5 stars

Wonderful customer service…

We received wonderful customer service we have received from this company, from the ease of ordering, to being kept up to date with everything and finally to have the old washing machine taken away, and a new one installed today.
I cannot recommend the company and the gentleman that came to my property to install today, highly enough.
It is rare these days to get such an excellent experience, but we truly appreciate it. I will definitely be using this company in the future

Sent from Outlook for Android

12 June 2023
Unprompted review
Rated 1 out of 5 stars

A SCAM OF A COMPANY

A SCAM OF A COMPANY
Bought a hoover for christmas to give to my mum, it came in a large box however it didnt bring the "stick" the part you actually hoover, it only came the main unit/cilinder.

After calling multiple times and emailing and been waiting for over a month, was told that after receiving the item I had 48h to complain and they cant do anything.

This is not just ridiculous but an absolute scam

DO NOT BUY FROM THIS COMPANY!!

15 January 2021
Unprompted review

Is this your company?

Claim your profile to access Trustpilot’s free business tools and connect with customers.

Get free account

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look