Dreadful attitude when dropping donations into the shop in Bingley. I took some “high value” items into the shop and was pretty much ignored at the counter for several minutes. When the female attenda... See more
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Review summary
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Male aged 65ish soon to be married served me with insulting lanuage regards personl apperances. I am the victim of hate crime and social media abuses inflicted by various organisations connected... See more
Company replied
My elderly father 86 rang Truro age uk and was told he lived too far away for them to offer any help they live a ten minute drive away.... I really do not understand why a charity promoting its self t... See more
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Company details
Written by the company
Contact info
Floor 7, One America Square, 17 Crosswall, EC3N 2LB, London, United Kingdom
- www.ageuk.org.uk
1.6
Bad
350 reviews
Replied to 92% of negative reviews
Typically replies within 24 hours
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Rang Age UK to find out about hiring a…
Rang Age UK to find out about hiring a cleaner for my elderly and poorly father.
Not living close to him, I didn't know where to go to find someone trustworthy.
They said they would have to come to his house to do an assessment and just this alone would cost £31.
What a total rip-off.
Greedy people and I wouldn't call this very charitable.
22 January 2025
Unprompted review
Reply from Age UK
Dear Susan, thank you for taking the time to get in touch.
I am sorry to hear that you are concerned about the pricing of Age UK Services.
This cleaning service would have been provided by a local Age UK, which is an independent charity to us here at the national charity. However we do work in partnership with all 120 local Age UKs to help deliver face to face services to support older people in their communities, even though we are not the Head Office.
It is important to us that Age UK provides the best service possible and are there for older people in need. This means that we do offer some services that attract a fee. These fees should have been made clear when this service was offered. We aim to charge a competitive rate, which can be driven by the availability of the right type of resource in your area. We charge for some services to help sustain the charities vital work which is offered free of charge, these include critical programmes focused on older people such as our befriending service; benefit support; Information and Advice.
I hope you can understand that as a charity we do need to ensure that we are using our funds in the best way we see fit to delivery against our Charitable Objectives.
If you would like to let me know which Age UK you contacted by emailing feedbackatageuk@ageuk.org.uk I can put you in touch with them directly?
Kindest regards,
Age UK
Why do they have charitable status?
Just tried getting some help for an elderly friend using their "helpline". All I got was a 25-minute wait with messages trying to sell me products. Never spoke to an actual person. More like a scam site than a charity.
EDIT: Can I suggest that, rather than replying to comments on here, AUK actually concentrate on answering their helpline and working to help old people. Ditch the PR and do what you're subsidised to do.
13 January 2026
Unprompted review
Reply from Age UK
Hi Steve, thank you for getting in touch. Would you mind please sharing further details via email to feedbackatageuk@ageuk.org.uk so we can look into this further for you?
Was it the national advice line you called, as we don't sell anything via the Information & Advice line, the number is 0800 678 1602 for reference or online here : https://www.ageuk.org.uk/contact-us/information-and-advice/
Please also include the information you were seeking and we can do our best to help.
All best wishes,
Claire, Age UK
WHERE DOES THE MONEY GO?
During the recent heatwave an 83 year-old neighbour of mine suffered the breakdown of her elderly fridge, and had not the funds to replace it.
I telephoned Age Concern, explained her position, and asked them if they would finance a replacement appliance for her. A haughty lady on the other end said, 'We don't do things like that. We give advice on whete she can make the purchase herself.' Very helpful!
Now the CEO of this charity is paid £180,000 a year. Their shops, staffed by volunteers, make 100 per cent gross profit on sales. They are able to apply for 100 per cent business rate relief, and they receive tax concessions across the board. Bequests are large and generous, as are cash donations, so where is all this money going? I think we should be told, and told honestly and comprehensively. Don't you? My investigations continue.
11 September 2025
Unprompted review
Reply from Age UK
Dear Justin,
We understand your disappointment that Age UK was unable to help with purchasing a fridge for your neighbour. Whilst Age UK does not provide monetary grants to individuals, we are proud of the work we undertake and the kind donations we receive go towards funding a range of free services such as our Advice Line (open 365 days a year) and Telephone Friendship Service, supporting our local programmes like Walking Football and Benefit checks, and successfully influencing public policy on a wide range of issues that matter to older people, such as defending the Winter Fuel Payment. Further information can be found in our Annual Reports here - https://www.ageuk.org.uk/about-us/what-we-do/annual-reports/
Best wishes,
Claire, Age UK
House insurance premiums are scandalous…
House insurance premiums are scandalous ..I phoned for a quote £208 AA no accidental damage on buildings or contents no legal cover no home emergency cover no added cover for possession away from the home bikes or nothing ....silver cover wouldn't cover leaking pipes plants in your garden £516.20 p or gold level insurance £659.77 p again with no extra covers on anything ..I said something to call handler about ripping older people off
.it's shameful absolutely disgraceful the insurance ombudsman should be involved with this company ..vulnerable customers getting stung 3 times what other insurance companies are charging ....please be aware of this problem...
6 January 2026
Unprompted review
Repeat order subscriptions
Awful service
Send products and charge for them giving you a few second to cancel.
Do not subscribe to repeat orders under any circumstance
24 December 2025
Unprompted review
Reply from Age UK
Thank you for sharing your experience with us and I am sorry you were disappointment with the service you received. We really value our customer’s feedback and would welcome the opportunity to review your concerns in more detail. If you would like to discuss this further with us please do not hesitate to get in touch with our Age Co Customer Relations team either by calling 0800 055 6205 (lines open 10am to 4pm Monday to Friday excluding bank holidays) or you can email customer.relations@ageco.co.uk
Lottery numbers not recognised
Asked to add a lottery ticket to my purchase in the Rawtenstall branch. Checked online to find that my numbers weren’t recognised. This appears to be a recurring problem judging by other reviews. What is going on Age UK??
26 December 2025
Unprompted review
Reply from Age UK
Dear Roman
Thank you so much for supporting Age UK by purchasing a lottery ticket from our charity shop. We very much appreciate your support and we are so sorry that your ticket number wasn't recognised on our website. Please could you kindly visit the following link - https://play.ageuk.org.uk/claim - and try again? The webpage must be exactly how it is printed on your ticket. I have cascaded this to our team to check for any issues, and in the meantime you may wish to call our friendly lottery helpline team on 0800 304 7623 to check if you have won.
I am very sorry again for the inconvenience and really hope this does not put you off playing our lottery or shopping with us in future.
Amy - Age UK
No compassion phone line…
I needed to talk so called the line advertised on TV. I was experiencing high anxiety that day. The woman's attitude to me was awful she had no compassion. She didn't listen to how i was feeling, that my anxiety was irrational and minimised my feelings she couldn't wait to put the phone down. Made me feel even worse than when I called. Finally I hung up on her
1 November 2025
Unprompted review
Reply from Age UK
Hello and thank you for taking the time to leave your feedback.
I was sorry to read that you feel you were not helped over the phone. Was it Age UK's Information and Advice line you called?
We record all calls for training purposes so if you were happy to email us at feedbackatageuk@ageuk.org.uk with the number you called from, we can review your call and see if we can help you further?
All best wishes
Claire, Age UK
So Thankful
I have been struggling for over a week to get my elderly mothers GP to call me about my moms symptoms etc ,etc,111 even sent the practice an email and still no joy,I was feeling so frustrated and alone,I was getting no support with my frustrations,so I decided to reach out to Age UK today and it was the best decision I ever made!!! The lady I spoke with was so comforting,she listened to my situation and said she will do her best to help me,I can't divulge the situation she helped me with for medical reasons obviously,but I just want to say that Lady today restored my faith in humanity ❤️
4 December 2025
Unprompted review
Reply from Age UK
Dear Glenn, thank you very much for taking the time to leave your lovely feedback. It is very much appreciated.
I was happy to read that you received some help for your mum.
Wishing you both all the very best,
Kindest regards
Claire, Age UK.
Age UK Home insurance - scandalous
Called Age UK Home insurance to get a quote and was utterly shocked. Much simpler cover than other providers and yet they wanted to charge over £700! Utter madness. I have a normal modern brick house with normal build (no odd building materials or flat roof) in a nice area. All other providers quoted (for the same building and contents) between £145 and £210. How on earth Age UK quote came out at over £700 (this was without all the bells and whistles, just very basic cover, no high value items etc!!) is beyond belief. I don't live in a listed building or a palace! I feel concerned that elderly people may be easily duped into parting with a lot of their money when they could easily get good cover from another insurer. Age UK needs to be investigated - what on earth are they doing!!?! I shall be making a complaint and letting my MP know too. It's an absolute scandal. Shame on you Age UK. Call yourself a charity for the elderly!? I don't think so.
21 November 2025
Unprompted review
Reply from Age UK
Dear Lisa,
Thank you for taking the time to share your experience with Age Co Home Insurance and we are very sorry to learn of your concerns regarding the premium you have been quoted.
Age Co is the trading arm of Age UK and they work with dedicated product partners to provide a range of services including a Home Insurance policy which is provided by LV=.
Please be assured that details of your review have been shared with Age Co and if you would like to get in touch with them directly to discuss this further you can call 0800 055 6205 (lines are open 10am to 4pm Monday to Friday, excluding bank holidays) or you can email customer.relations@ageco.co.uk.
Once again thank you for taking the time to share your review.
Kindest regards
Age UK
Disappointed at lack of help
Am extremely upset with Age Uk which is a charity to help the elderly or so I thought! My elderly mother now needs a carer and we were advised by the care team to buy a key safe. I bought one then rang Age UK to see if their handyman could come to put the key safe on the wall. I was told they could only fit their ones at a cost of £85 I told them I had already got the key safe I just wanted the handyman to fit it. I was told no he couldn't, it has to be their key safe. My mother is 88 there is no one to do this for her and she now cannot have the key safe we purchased installed and will have to try and find someone reliable to do it. I find it disgraceful that a charity designed to help the elderly basically refuses to. The handyman can change a light bulb but can't put 4 screws in a wall!!! Am extremely disappointed at this so called charitable organisation
20 November 2025
Unprompted review
Reply from Age UK
Dear Suzan, thank you for taking the time to get in touch with us here at Age UK the national charity. I was so sorry to hear about the issue with the installation of the key safe. I wonder if it perhaps has something to do with not being able to guarantee the works if the key safe isn't supplied by Age UK, I'm not sure on that I'm afraid.
Here at Age UK the national charity, we don't provide assistance of this kind, but we do partner with around 120 local Age UK's who run local services and activities but these run as separate charities to us here at the national charity.
Your local Age UK will have their own complaints procedure if you wanted to raise a formal complaint and they should be able to explain further about the key safe.
Alternatively, if you are kindly able to email us at feedbackatageuk@ageuk.org.uk with your contact details I can forward your complaint on to your local Age UK on your behalf?
I hope you do manage to have the key safe installed and all the very best to you and your mum.
Kindest regards, Claire, Age UK.
Rubbish Organisation…
Age UK are useless do not bother with them!! I agree with all these bad reviews. I phoned 11/11 regarding wanted to complain about Technology and the older generation, and ask them if they were gettin a petition up about this as I heard they were. The advice line had a skeleton staff and said only stay on line if it's a emergency, so I rang the complaints line that was as much use as a chocolate teapot!! Didn't want to know and told me to email and write in about this, I asked what department and was told they didn't have one for this just email general enquiries. Honestly could he be anymore unhelpful, I just cut him off as I was so annoyed with his attitude. I have emailed them before about things only to NOT receive a reply. I don't see the point of these people and they should be closed down.
11 November 2025
Unprompted review
Reply from Age UK
Dear Corinne,
I am sorry to hear you had a poor experience when you called us recently. Unfortunately we were incredibly busy on the day you called and we were unable to speak to you about technology specifically as we had to prioritise other calls.
Tackling digital exclusion is very important to us and you will find full details of our 'Offline & Overlooked' campaign on our website, here - https://www.ageuk.org.uk/our-impact/campaigning/offline-overlooked/
The best way to stay up to date with our campaigning work is by signing up to our mailing list, here - https://www.ageuk.org.uk/our-impact/campaigning/campaign-updates/
I do hope you find this information helpful and we thank you for your understanding.
Kind regards
Amy - Age UK
Lovely shop in Bingley
Amazed to read the negative review of Bingley shop. I always take my unwanted things there and everyone is so friendly and gratefully accept everything I take. Made some fantastic purchases there too - looking forward to putting up my new Christmas tree soon! 🎄😃 Many thanks. 👍
23 October 2025
Unprompted review
Reply from Age UK
Hi Jane, Many thanks for your lovely review which I will pass on to my colleagues in Bingley. Enjoy decorating your tree!
All best wishes
Claire, Age UK.
Dreadful attitude when dropping…
Dreadful attitude when dropping donations into the shop in Bingley. I took some “high value” items into the shop and was pretty much ignored at the counter for several minutes. When the female attendant finally looked up to me all she said was “put the box over there” ! No question of what they were, or even to look into the box and a basic thank you wouldn’t have gone amiss. It wasn’t just that it was the underlying attitude & dismissive body language that was so rude. So I walked out with my donation and took it round the corner to Sue Ryder who were very happy & appreciative of the items.
20 October 2025
Unprompted review
Reply from Age UK
Dear Tracy, thank you very much for getting in touch. I am sorry to hear that your visit has resulted in you having to write to us and I would like to take this opportunity to thank you for bringing it to our attention.
All staff and volunteers are trained to be respectful and helpful. We are grateful to have the opportunity to investigate this as Age UK are committed to providing excellent customer service for all customers and donors.
I have passed this onto the shop Area Manager on your behalf for their awareness and to drive forward improvements.
Once again, I’m sorry to hear about your experience, and if there is anything else I can do for you, please feel free to get in touch via feedbackatageuk@ageuk.org.uk
Kindest regards
Claire, Age UK
I was asked to buy a lottery ticket in…
I was asked to buy a lottery ticket in Lincoln charity shop. The guy highlighted the numbers and explained what to do. I have checked three times and it's not recognised. Rang the 0800 number, gave my number and was told I hadn't won. The web site was having problems. I see an earlier review saying the same thing in July. Nice little scam, I will be donating to another charity from now on. Shame on you.
8 October 2025
Unprompted review
Reply from Age UK
Hi, and thank you very much for taking the time to get in touch and for your support playing the Age UK Lottery, it is very much appreciated.
I have checked with my colleagues who work in the lottery team and they have confirmed we did have an issue obtaining the results on the website recently, but this problem was quickly resolved.
The web address to check for lottery results is https://play.ageuk.org.uk/claim or the telephone number to get through to the lottery team is 0800 304 7623
I am sorry to hear that you had difficulties obtaining the results, but we thank you for your support. If I can help in any other way, please do let me know via feedbackatageuk@ageuk.org.uk
Kindest regards, Claire, Age UK.
ungrateful charity shop
we took several items , all in excellent condition to age uk pocklington charity shop . the assistant kept shouting to a man in the back who we never saw , do we want a nearly new hearth rug , "no we dont want that . do we want a large siutcase in good condition, no we dont want that". and so it went on. We had to carry them all back to our car[ we are both in our late 70sand it was quite a way away .We will never take anything to a charity shop again , we will just take them to dump , no matter how good they are.
10 October 2025
Unprompted review
Reply from Age UK
Dear Mr Morris, Thank you very much for taking the time to contact us.
I am sorry to hear that your visit to the Age UK shop in Pocklington has resulted in you having to get in touch, but I would like to take this opportunity to thank you for bringing it to our attention.
All staff and volunteers are trained to be respectful and helpful. We are grateful to have the opportunity to investigate this as Age UK are committed to providing excellent customer service for all customers and donors.
I have passed this onto the Area Manager on your behalf for their awareness and to drive forward improvements.
If there is anything else I can help you with, please do let me know by emailing feedbackatageuk@ageuk.org.uk
All best wishes
Claire, Age UK
Rude staff have put me off buying from AgeUK in future
The young lady I spoke to from customer services just now needs retraining in how to speak to customers. I was trying to understand the VAT exemption rules and prices and didn't grasp her explanation... AND I don't feel she grasped what I was trying to explain either. She was clearly losing her patience with me, which was upsetting. I've been a customer of AgeUK for several years but have never had cause to phone them before. I won't be doing it again if that's how staff treat customers. I felt completely disregarded and demeaned.
2 October 2025
Unprompted review
Reply from Age UK
Good morning, and thank you for your review. I was sorry to read of your experience but grateful that you have shared it. Would you be able to kindly email me at feedbackatageuk@ageuk.org.uk with a few more details, such as the number you called, the date and time etc, and I can look into this further for you? Kindest regards
Claire, Age UK
Wont be getting involed with there…
Wont be getting involed with there charity work after reading really bad reviews
29 September 2025
Unprompted review
Reply from Age UK
Hi Girish, I was sorry to read that you are unhappy with Age UK. If you have a specific issue I can assist you with, I would be more than happy to help, you can email us at feedbackatageuk@ageuk.org.uk with further details.
Kindest regards
Age UK
Male aged 65ish soon to be married…
Male aged 65ish soon to be married served me with insulting lanuage regards personl apperances. I am the victim of hate crime and social media abuses inflicted by various organisations connected with safeguarding children. Many of these people have been reported and solicitors hired to stop them in their crimes.
This person on London St with his personality commented on my mental health which has been made worse by blatant lies and abuses by NSFT , commented on Clarks narrative range for women calling them MEN as this is what this organised group call me in inneundo. He used the word section repeatably the word man and even commented on time of the month in some foul sexual undertones.
I have noted those in so called respectable roles outside the address that as above.
I am not going to be sectioned, I am not a man. and my time of the month is NOTHING TO DO WITH ANYONE.
I am a economist the only woman on my degree course actually and I am also GOOD in helping law enforcement.
I will not identify this person like he does to me on his phone and whats ap groups but he has now been added to the complaints against NSFT and many other agencies dealing with this.
26 September 2025
Unprompted review
Reply from Age UK
Dear Ms Cockburn, Thank you for providing Trustpilot with further details about your experience to enable us to look into this. We have searched our records and have been unable to find any interactions we've had with you. Please email us directly at feedbackatageuk.org.uk if you'd like to discuss this further.
Kindest regards
Claire, Age UK
Age UK Stroud Glos sell wool my lovely…
Age UK Stroud Glos sell wool my lovely wife buys the wool and knits baby clothes then gives the matinee jackets hats and gloves etc back to the shop for them to sell ,now they are sold as doll clothes because they can't sell hand knitted items, how can they sell the wool but not after items have been knitted my wife is so upset she has boycott age UK Stroud
3 September 2025
Unprompted review
Reply from Age UK
Dear Neville,
I'm really sorry to hear how upset your wife is by this. I'd appreciate the opportunity to speak to you about this in further detail and would be very grateful if you could kindly email my team at FeedbackAtAgeUK@ageuk.org.uk so we can try to help.
Kind regards,
Amy - Age UK
PLAYED AGE UK
PLAYED AGE UK
I WON £10 received this
I then won another £10 never got it so i dont do it now cheek dont trust them
3 September 2025
Unprompted review
Reply from Age UK
Hi Elaine, thank you for your message, and congratulations on your winnings. Have you reached out to the lottery team to check for you at all? I believe that the team are now trying to pay any winnings directly into your account, if you are able to contact them, they will be able to confirm the details with you. Contact details below :
We're here to help
If you have any questions about the lottery, we'd be very happy to help. Call us on 0800 849 6070 (Mon-Fri, 9am-5pm, excluding bank holidays) or email us on lottery@ageuk.org.uk.
If I can help in any other way or you would like me to check for you, please email me your contact details and address to feedbackatageuk@ageuk.org.uk
Thank you for your support playing the Age UK lottery.
Claire, Age UK.
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