AIB Insurance Reviews 

729
TrustScore 5 out of 5

4.8

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Evaluating 81 reviews, reviewers overwhelmingly had a great experience with this company. Consumers frequently praise the exceptionally helpful and polite staff who take the necessary time to find great deals and explain every policy detail clearly. People truly appreciate the efficient service, friendly communication, and competitive pricing, which make insurance renewals remarkably simple and completely stress-free. Some reviewers were not happy with unexpectedly high cancellation fees or massive cost increases encountered during policy modifications and annual renewals. A few customers also mentioned encountering unhelpful customer service representatives and frustrating communication barriers when trying to resolve their specific policy situations.

What people talk about most

Staff

Users describe positive interactions with staff, often highlighting helpful, professional, and patient... See more

Service

Clients share positive opinions on service, highlighting efficient support and competitive pricing. Consumers... See more

Price

Reviewers mention positive feedback about price, expressing satisfaction with competitive rates and great... See more

Customer service

People report positive experiences with customer service, praising staff for being patient, polite, and... See more

Value for money

Customers consistently note positive experiences with value for money, highlighting competitive pricing and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I just renewed my classic policy again through AIB. They go above and beyond to followup and explain everything to you. This year I was helped by Aisling Colgan who was proactive as my renewal was ap... See more

Company replied

Rated 5 out of 5 stars

We have dealt with AIB for several years now and found the staff very helpful. You can actually speak to a person who takes all your details in a friendly, thorough and efficient manner. We have a c... See more

Company replied

Rated 5 out of 5 stars

Recently took out modified insurance via AIB and can't fault the process. 1st class experience from Ryan Upton. Touch wood I never need to make a claim, however I have peace of mind of my cover and... See more

Rated 5 out of 5 stars

This is my 3rd year (and 5th renewal across two cars) with AIB More recently my agent has been Andrew Heath - very good Just find them easy to do business with, organised, do all the heavy lifting... See more


Company details

  1. Insurance broker

Written by the company

AIB Insurance offer a bespoke personal lines for all your insurance needs. Call us now for an instant quote and cover.


Contact info

4.8

Excellent

TrustScore 5 out of 5

729 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 28% of negative reviews

Typically replies within 48 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.8

All reviews

(729)

81 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Friendly professional staff

Worked with me to get the best price, shout out to Scott 👍 best breakdown cover UK and Europe any size, weight of vehicle. Definitely worth calling 📞

10 January 2025
Unprompted review
AIB Insurance logo

Reply from AIB Insurance

Thank you for taking the time to leave your positive feedback!
Your kind words have been passed on to Scott in our office.

Rated 5 out of 5 stars

Excellent service

Excellent, speedy service. Most helpful.

13 January 2025
Unprompted review
AIB Insurance logo

Reply from AIB Insurance

Thank you for taking the time to leave a review. We appreciate your positive feedback.

Rated 5 out of 5 stars

my X3 insurance Renewal ! I have used AIB for the last 2 years…

I have used AIB for the last 2 years and delighted to continue to use their car Insurance for my X3.
The service has been very good to date, dealing with Charles, Scott & Lorcan who have all been in touch regularly, very professional.
would highly recommend.

9 January 2025
Unprompted review
AIB Insurance logo

Reply from AIB Insurance

Thank you for taking the time to leave your positive feedback!
Your kind words have been passed on to Charles, Scott and Lorcan in our office.

Rated 5 out of 5 stars

Scott Paddington today 10/01/25

Scott Paddington today 10/01/25, really worked hard, to provide me with few options, finally I did find the most suitable for me.
Dedication, and customer focus, really made my day.
Many thanks good Sir Scott !

10 January 2025
Unprompted review
AIB Insurance logo

Reply from AIB Insurance

Thank you for taking the time to leave your positive feedback!
Your kind words have been passed on to Scott in our office.

Rated 5 out of 5 stars

5th year of being with AIB

5th year of being with AIB, Scott is very knowledgeable and really goes the extra mile for clients. The kind of service ethic he has is sadly very rare to find now days and the knowledge that he has done his best in all aspects towards my renewals of the policy is very comforting.
As a customer service operative myself, I recognise quality service, I have never shopped around for the insurance on this vehicle as the renewal prices are always more than reasonable.
I always recommend AIB to fellow motorhome owners.
Here’s to another year guys!!

10 January 2025
Unprompted review
AIB Insurance logo

Reply from AIB Insurance

Thank you for taking the time to leave your positive feedback!
Your kind words have been passed on to Scott in our office.

Rated 5 out of 5 stars

The renewal of the Motorhome insurance…

The renewal of the Motorhome insurance was made easier by speaking to Scott based in the UK. Scott was super efficient and very helpful in getting the right cover and competitive price. Nothing was too much trouble and I’m pleased to renew for another year.

9 January 2025
Unprompted review
AIB Insurance logo

Reply from AIB Insurance

Thank you for taking the time to leave your positive feedback!
Your kind words have been passed on to Scott in our office.

Rated 5 out of 5 stars

The annual increase doesn’t seem so bad…

I like the way this company operates; a timely reminder is sent before the new renewal quote is discussed on the phone. Scott was most helpful and made the annual increase less painful, as Aviva had withdrawn from this motorhome section of motor insurance, and a fresh company would need to step in. 13% increase so it’s hard for a pensioner! He arranged everything to be sent securely and now it’s time for the car...

8 January 2025
Unprompted review
AIB Insurance logo

Reply from AIB Insurance

Thank you for taking the time to leave your positive feedback!
Your kind words have been passed on to Scott in our office.

Rated 5 out of 5 stars

Excellent Customer Service

Have been using AIB for 9yrs insuring my 1998 Romahome which most companies won't cover due to it's age. Also have car ins & while not the cheapest I can get they offer a great value UK & European breakdown cover. Have renewed again as the customer service is excellent, friendly & very personal & Scott who dealt with it is very helpful.

8 January 2025
Unprompted review
AIB Insurance logo

Reply from AIB Insurance

Thank you for taking the time to leave your positive feedback!
Your kind words have been passed on to Scott in our office.

Rated 5 out of 5 stars

Quick and professional service been…

Quick and professional service been using AIB for few years now and can't fault the service Scot is always happy to help and talk you through the products they offer and to find the best product for your needs highly recommend

8 January 2025
Unprompted review
AIB Insurance logo

Reply from AIB Insurance

Thank you for taking the time to leave your positive feedback!
Your kind words have been passed on to Scott in our office.

Rated 5 out of 5 stars

Professional and Nice

Scott Paddington is a nice and professional guy. He answered all of my questions and helped me to get a good premium rate of my car insurance. I am happy with the services.

8 January 2025
Unprompted review
AIB Insurance logo

Reply from AIB Insurance

Thank you for taking the time to leave your positive feedback!
Your kind words have been passed on to Scott in our office.

Rated 5 out of 5 stars

Great price for insurance

Great price for insurance. Cost to insure my classic Australian Ford Capri hardly went up from last year. Great quick service to renew.

7 January 2025
Unprompted review
AIB Insurance logo

Reply from AIB Insurance

Thank you for taking the time to leave a review. We appreciate your positive feedback.

Rated 5 out of 5 stars

Excellent service

Excellent service… professional and friendly. Have used them for years to insure my BMW Z3. Scott was once again so helpful in searching for the best price and benefits and handled my renewal in a couple of minutes.

6 January 2025
Unprompted review
AIB Insurance logo

Reply from AIB Insurance

Thank you for taking the time to leave your positive feedback!
Your kind words have been passed on to Scott in our office.

Rated 4 out of 5 stars

I have just renewed with AIB again…

I have just renewed with AIB again ,going into my third year with them ,I find them easy to talk to and more importantly on this occasion, Scott was extremely helpful and transparent with his advice for me .

3 January 2025
Unprompted review
AIB Insurance logo

Reply from AIB Insurance

Thank you for taking the time to leave your positive feedback!
Your kind words have been passed on to Scott in our office.

Rated 5 out of 5 stars

Scott Paddington. Amazing

5 minutes before Christmas I bought a new car, an import at that. Artur was great he put me in touch with Scott Paddington. This man Scott, went above and beyond. Half of the call I was in shock with the deal he got me, it was less than half, others quoted, and so much more was included. If I could jump through phone and hugged him I would have. Amazing amazing service from start to finish. Thankyou

18 December 2024
Unprompted review
AIB Insurance logo

Reply from AIB Insurance

Thank you for taking the time to leave your positive feedback!
Your kind words have been passed on to Scott in our office.

Rated 5 out of 5 stars

Fantastic customer service from this…

Fantastic customer service from this company.
Special mention to Scott. Thanks.

31 December 2024
Unprompted review
AIB Insurance logo

Reply from AIB Insurance

Thank you for taking the time to leave your positive feedback!
Your kind words have been passed on to Scott in our office.

Rated 5 out of 5 stars

Scott was great

Scott was great, cover came in cheaper than last year, all sorted out in 10 Minuets, Perfect service, thank you 👍

27 December 2024
Unprompted review
AIB Insurance logo

Reply from AIB Insurance

Thank you for taking the time to leave your positive feedback!
Your kind words have been passed on to Scott in our office.

Rated 5 out of 5 stars

Real 5-star service

I've been using AIB for five years and they've always come up with the best cover for my motorhomes, not just on price but the whole package.
Once again, thank you Scott for the professional way you handled my renewal and saved me a packet!

20 December 2024
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look