AirAsia Reviews 

bad nothing works could not even delete my account very bad everything

They promisted to get the refund, but I didn't get it since 3 months!!!
STEALERS!!!!
CHEATERS!!!!

Scam king.

I am sitting here at my gate waiting for departure and the plane has not arrived.

I managed to check on the net and found my inbound flight number AK522 from KUL.

AND IT SAYS IT ARRIVED 1611.

Time now is 1621.

I dont see the plane ??!!!.

Cancelled original direct flight and changed it to an indirect one with more travel time and late arrival, only few weeks before departure date and was left to fork the price difference to rebook. was not able to get assistance from the airline directly. Their solution that was sent through the 3rd party travel agent was to pay more money to get a worst flight or to cancel. Even with full refund I would be left with a huge shortfall to book now with a different airline

Very bad air line . They sale the ticket with good price and when you are in the airport they try to make any problem to collect more money. Or cancel your flight it happens many times with me and with my friends. Advise don’t trust this company they sheeting by different way rather to cancel the ticket or to pay extra for even your back bag.

The check in counter service is very bad in kl Malaysia counter number u13 terminal 2, the staff talk bad in mandarin ( using chinese bad slangs) with another staff about us. I don’t know how air aisa hire staff like this. We pay the same amount and the quality of staff they hire is shit for checking counter. In front of customer staff should be polite cause we paid for the tickets.

WORST AIRLINE EVER. Stupid crew. Unfriendly. They take away liquid that was bought after the security check just to make you buy stuff on the plane. They even weigh hand luggage after checking to make you pay. Luckily they are so stupid that they don’t realise when you put stuff under your pullover in which case we smuggled more than 6kg overweight haha..never again

Gate agent who raised his voice at me and was extremely rude, baggage damaged twice .....once I recieved compensation and second time declined(makes no scence as it was for exaclty the same thing!), poor onboard service, low quality food. AA doesnt know what customer service is!

For by refund request case number: 222006809 due to their cancellation of flight going to Iloilo and opted to choose refund instead of voucher/points.

Terrible customer service! I submitted my request on April 6, 2026. At that time, I was advised to wait for 30 days, and despite the frustration and multiple interactions I had with your AI Chat Bot, I patiently waited for the given timeframe.

What concerns me now is that I have just received an email stating that my request was only forwarded TODAY to the respective team that will handle this request. This is quite disappointing, considering the amount of time that has already passed. My request would not have been acted upon if I had not followed up through your email support.

May I ask if the 30-day waiting period was not sufficient for the request to be processed? I would appreciate a clear explanation and an update regarding the actual status and timeline of my request.

I hope this matter can be resolved as soon as possible.

NO RESPONSE FROM THE RECENT EMAIL, NO LIVE AGENT! ALWAYS ROUTED TO BO!

Honestly the worst airline I've encountered so far. Their chatbot drived me absolutely MAD. Most of the times he doesn't answer at all, but when he does answer it's rubbish or he keeps asking your details over and over. And of course, there's no other way to speak to a human. I did get a phone number as they had canceled my flight, and when I called them (from abroad so quite expensive), the customer service was not friendly and helpful at all. Also she told me she'd request a refund, but I never received a confirmation. And of course, chatbot Bo is not capable of looking up the status of the refund for me. Which by the way, they said could take up to 4-6 weeks?! Like what the... YOU cancel the flight and then make me wait for 4-6 weeks?!

Air Asia is truly the official airline that ruins holidays. Change flights whenever they feel like. Recently changed flights from Singapore to Kota Kinabalu so we had to cancel our entire trip and burn our hotel booking costs.

This is not the first time either. It will be the last time for us flying with Air Asia.

Please follow up case number 221922984

Been going on for more than a month! Refund still not processed and chat is horrible. Won't let me connect to a real live agent.

Worst experience of all time
They are shitheads
Booked a flight on 30th march for my parents. The flight was on the 20th of may.
Received email from them on 30th april saying they have rerouted their planes.
Only option accept full refund
Or choose another date.
Well the other date they offered was 23rd of may which i dont mind but they increased layover time by 15 hours.
No way to contact them. Their askbo is useless. Doesn’t let me connect to team member and doesnt help on its own either.
No email to contact.
No phone number
This is deliberately to exhaust customer.
My flight time before was 16 hours now they giving option for 29 hours. Why would I accept it or why would I accept full refund. If i am booking a flight for my parents now for the same date, it’s costing me double. Who is going to pay for the difference in airfare?
Airasia is shit company. Never going to use it again. Will file DGCA complaint

Unbelievable unfriendly especially in Vietnam..checking in together at the counter, they asked for extra money to have a seat next to my wife. 🤮

Poor guest relations at both Singapore & KL airport. The staff at KLIA2 airport were even worse, turned their backs immediately upon noticing our approach. She didn't even try to help when we asked her for help, kept directing us to the queue, which totally not related to our issue. Flight was delayed, then all of sudden unable to board due to seat issue while we were queuing. While the ground staff directed us to wait at the waiting area again, cabin crew allowed us to board, so confusing. Cabin crew Zyra wasn't helpful at all, just standing there watching poor elderly man putting the hand carry luggage into the compartment, not lending a hand, expression was so arrogant throughout. Rest of cabin crew were also unfriendly. Will not travel with air asia again.

Absolute rubbish company, the app and website are a joke with dark patterns and bugs everywhere.

I paid for an add-on and got charged just in hidden fees for higher amount of the add-on I paid for, just in fees.

On top of that, 0 customer service, you can only reach out via email.

NEVER AGAIN AIR ASIA

Worst airine ever. Terrible website. Paid for extra luggage for surfboards then had to pay again because it was not sporting goods! When flying from Padang to Singapore,via K.L. there is no transit , instead youhave to pass customs (1st pay for arrival card)collect baggage and re check in and re pay for surfboards.Customs hall was packed so nearly missed connection . Worst trip ever. Fly Scoot go direct,Air Asia is Air Rip off

Money crave company, they offer more expensive ticket so you can get your personal item but wait it has to be include in you carry on baggage weight allowance so what they charge extra for ????? I went to the airport and just to take my two laptops as my personal bag they ask me to pay 100$ and I already booked more expensive ticket to take it, I end up order taxi and sent some of my stuff to my friend house, ridiculous airline. Just pay that 20-50$ extra for better airline hassle free 👍

I have been unable to check-in with air asia ..5 days I have been trying. The bot "Bo" absolutely useless, cannot find any other route to contact them
Customer service non-existant
I'm done with air asia ..not see my money again

AirAsia changed my Perth to Bali flight twice without my consent, ultimately moving my arrival 15 hours later than what I booked. This cost me an entire day at a non-refundable $200/night hotel in Ubud because I now arrive mid-afternoon in peak traffic instead of late the night before.
When I tried to sort it out, I discovered that AirAsia has essentially removed all human contact from their business. Their phone system tells you to use the chatbot unless you have a disability. The chatbot "Ask Bo" couldn't change my flights, wouldn't transfer me to a person, and when I pushed hard enough it offered me a complaint form. I submitted it. No response. Days later I called back and used the disability option just to leave a voicemail because there was literally no other way. No response to that either.
Let that sink in. An airline that sells you a flight, changes it twice, causes you financial loss, and then provides absolutely zero way to speak to a human about it. No phone. No email. No live chat. Just an AI chatbot that runs you in circles until you give up. That's not customer service, that's a wall designed to make you stop trying.
I've lodged a formal complaint with WA Consumer Protection because AirAsia themselves are unreachable. If you book with this airline, just know that the moment something goes wrong, you are on your own with a chatbot.