airBaltic Reviews 899

Got scammed with planies

upd: I already contacted the support, no option for covering the losses was provided. Contact me if you have another proposal

Flying from Amsterdam to Tallinn with handluggage was fine. No one had a problem with it and it was ok. Flying back with a stop in Riga was also not a problem but before boarding for Amsterdam the luggage was 'suddenly' not according to the rules and the arrogant stewardess, who looked more like an old school teacher, ripped us for 30 euro. Must earn her luggage bonus as they do at Easyjet. No any feeling for customer service and experience. Trying to make extra money on every flight. Don't use them.

21.07.205
The luggage was according to your rules but your lady wanted to make extra money. Don't treat me like a child who is flying for the first time. When two flights accept the luggage and the third one isn't then you clearly show you don't keep on your own guidelines.

Great customer services. Friendly flight attendants. Amanda was looking after me throughout the flight.

Worst flying company.
They have only 1 toilet for whole plane and 15 people waiting to pee whole flight, this is some kind of joke.

I fly on average twice a month for work and always try to choose airlines I can rely on.

On March 15, I was denied my pre-paid seat (14F) on Air Baltic flight BT833 — their crew moved me because the seat was “unoperated.” I paid €35.99, but they offered only €27.99 refund, claiming the rest went to Kiwi.com.

After weeks of emails, Air Baltic admitted the mistake — and still refused to fully compensate. Kiwi.com simply processed the booking; it was Air Baltic’s decision to deny me the seat.

Frankly, if your airline refuses to take full responsibility for an €8 service failure, how can passengers trust you with safety-related decisions? Will you also cut corners when it comes to de-icing, inspections, or equipment maintenance?

This experience showed me that Air Baltic is more concerned about avoiding small refunds than about treating passengers with professionalism and trust.

I now avoid Air Baltic entirely — and I advise frequent travelers to do the same.

Rude crew, they’re not pet friendly at all.

I submitted a cancellation request less than 24 hours after booking a flight with AirBaltic, assuming they’d review it and get back to me with options before proceeding. Instead, a few days later, I got an automated response saying they had refunded just €20 of my €300+ ticket — the "tax portion" — with no warning or confirmation before finalizing the cancellation.

I contacted their support to ask if I could simply reinstate the ticket and pay the €50 change fee to take a different flight — something I was fully willing to do. The response I got was cold, robotic, and completely inflexible. They flatly refused to help in any way. No empathy, no options, no logic.

Had I known they would just go ahead and cancel everything without checking in, I never would’ve submitted the request — I would’ve just changed the flight. Instead, I’m now out hundreds of euros for absolutely nothing.

AirBaltic used to be a good airline. Not anymore. Avoid them unless you’re absolutely certain your plans won’t change — because they won’t lift a finger to help you if they do.

This is literally the worst Airline existing. There is no costumer service, no politiness or welcoming attitude. They are rude, disrespctful and mannerless. The worst of the worst. If you DONT want a bad/negative experience, stay away from this Airline!
I contacted the costumer service by phone and by email. Same neglect and same low quality of service

I cancelled my AirBaltic flight €377.95 and received only €51.24 in return, no refund of the actual fare, no voucher, and no option to rebook. Their Economy Basic policy means they can keep your money even if you don’t fly. Customer support gave no real help or flexibility. Beware of this airline’s practices.

The worst customer service ever! Do not buy tickets with them.
The homepage fall out, and suddenly it just purchased a random ticket for me.
No 24 hours cancellation option, as all other respectful airlines, but not this one, even Ryan air has a better service.

we will wait from airbaltic to fix our problem if tjey fix we will give a good review of not tham we write every platforms about airbaltich good or bad now we wait

Our flight got delayed, which can happen. But while we were late, AirBaltic decided to check everyone’s luggage weight right before boarding. Causing an additional 30-40 minutes extra delay. Only to squeeze a bit of money out of those who happen to have a bit of extra luggage with them.
I am fine with checking the luggage, but please not on an already delayed flight.

Very rude staff and horrible customer support as well.

Edit: thanks for reply, but unfortunately you didn’t address the extra delays caused by these checks. There was clearly a lot of space left for luggage, so it was a money thing. Also you didn’t address the rude behaviour. But customer support at AirBaltic is always like this: only commenting on one specific part of the question or complaint.

Worst flight company ever. Flight frim Bxl to Riga: 1 hour delay. When flyîg back they let us board and just then annoynce we had to wait gor a connecting flight. 45 minutes on the plane and counting. Worst experience ever, never again!

I do not understand these bad reviews ???!!! AirBaltic is on time, good price & friendly staff. Plus dog friendly! I switched to them from cheap airlines few years ago. I despite people who review AirBaltic as some cheap crap as its 150% wrong! AirBaltic is for people who enjoy champagne not Fish&Chips. Cheers 5 star

I’m very disappointed with how Air Baltic handled a recent booking for a deeply personal trip. I had paid an initial £223.91 for flights from London to Tallinn for my grandmother’s death anniversary. Unfortunately, I missed the second scheduled payment and received an email the same day saying my booking was cancelled and couldn’t be restored or refunded.

When I called customer service, I took full responsibility and explained I was ready to pay the remaining balance immediately. The representative I spoke to was cold and dismissive, offering no help or understanding. I wasn’t looking for a refund—just a chance to complete my payment and keep the booking. I was met with a flat refusal and no empathy whatsoever.

I understand policies exist, but the lack of compassion and basic customer care was incredibly disappointing. I had trusted Air Baltic to be professional and supportive. Sadly, this experience showed me otherwise

CHARGE AN ARM AND A LEG FOR SOME 3RD-WORLD-COUNTRY AIRLINE OPERATED FLIGHTS AND KEEP CANCELLING FLIGHTS 2 DAYS BEFORE THE FLIGTH DEPARTURE DATE. AWFUL. STOPPED FLYING WITH THEM JUST OUT OF PRINCIPLE AND RECOMMEND YOU DO THE SAME! Horrible customer service, awful understanding of geopolitical events. And yeah, did I mention I need to sell a kidney to fly with them economy?))))))

The prices weren’t too bad when Wizz Air was also operating the route, but now it feels like they’re taking advantage of the situation—especially after Wizz Air stopped flights to Latvia. Now the fares are more like what you'd expect if you were flying to Monaco! Services are good as well as airplanes but there are frequent delays on their departures and arrivals.

Today I used customer service chat with Megija because when I booked my flight with airbaltic I forgot to use my gift voucher. I asked whether it is possible to use this voucher to add a checked bag. Unfortunately they did not allow this. So I will travel without checked bags.
I am surprised that British Airways have a partnership with this kind of company.

My checked luggage was delayed for 4 days, and I had to buy essential items just to get by. I submitted all receipts (totaling 157 EUR) and clearly referenced the Montreal Convention, which legally entitles passengers to compensation for reasonable expenses due to baggage delay.

What did AirBaltic offer? Just 40 EUR — based on their own made-up internal limit of 10 EUR per day — completely ignoring the international law they are bound to follow. When I pushed back, they refused to revise their decision and told me to contact a dispute agency if I didn’t like it.

It gets worse: my suitcase came back damaged beyond repair. Their partner Dolfi confirmed it’s unusable — but instead of reimbursing me, they offered a store voucher to buy new luggage from a specific shop, which I never agreed to.

AirBaltic is doing everything it can to shift responsibility, delay the process, and offer the bare minimum — hoping you’ll give up.

This company has no respect for international passenger rights or basic customer care. I’ve now escalated the case to the European Consumer Centre and will be reporting them to Latvian authorities as well.

Avoid AirBaltic if you value your time, your money, or your luggage.

My flight with AirBaltic has just been delayed by an hour, which seriously jeopardizes my ability to make my connecting flight. This delay is entirely due to AirBaltic, not me.

I reached out to ask if I could be moved to a seat closer to the front of the plane to increase my chances of making the next flight. This simple and reasonable request was denied—unless, of course, I paid extra for the seat change.

I find it incredibly poor customer service that AirBaltic won’t offer even minimal help to passengers affected by their own delays. When the airline creates the problem, they should take some responsibility for helping their customers fix it. Very disappointing experience so far.