Airbnb Reviews 

We travelled by car from Ireland to Southend on Sea in UK and when we arrived the place was filthy. Airbnb were unbelievably unhelpful. They suggested another place which was 4 times the price of our original booking or told us to travel 300 miles to Yorkshire in north of UK. Turns out the Airbnb Customer Support person was in USA and had no idea of UK geography. They agreed to pay for one night in hotel (still waiting for refund after 2weeks). Basically they left us stranded in a different country in August and would not refund our €2,600 for two weeks expecting us to either go back to Ireland or stay in a hotel at huge expense (fortunately we had savings up pay for this). They did refund us after 6 days thankfully. Airbnb do NOT care at all about their customers. They are a disgraceful company who only care about their illgained profits. Also be aware that the term ‘Superhost’ means nothing. This is the second time out of 6 stays that we have had to leave the properties. Shame on you Airbnb.

I booked a room for four people, but it got cancelled. Therefore I had to book somewhere else, which then also got cancelled. Then again, I had to book somewhere else, which costed 300€ more. While 100€ I got back as a coupon, the rest is still lost.

This was a very bad and hectic experience, costibg me 300€ more than it should have and I had to change my destiny from Norway to Italy.

One star is one to much.

Super high fees, they ever raise the cleaning fee if you order more days hahah.. absolutely no sense.

I made a reservation and declined it two hours later with the permit from my host.

Now i don’t get the money back.

340 US for a two hour reservation.

Thank you AirBNB.. never again

Ich hatte als Mieter einer Ferienwohnung auf Ibiza die folgende negative Bewertung eingereicht, die mit Fotos belegt werden konnte.

"Unfortunately we encountered a series of deficiencies: 1) The communicated address of the house was not correct... 2) Towels were handed out only on request (and not all at once) 3) Air condition was not available in the room itself, but only in the living room. 4) The photographs on the Airbnb-Site obviously were taken when the house was new. They did not give a realistic impression of the current status (also because in the meantime a badly carried out renovation and changes occurred). 5) A new coat of whitewash was not carried out in a professional manner, e.g. generally not exact painting, colour on the light switches and on clinker framing, etc. 6) Kitchen, particularly the washbasin, was dingy. 7) There was a heavy musty smell in the toilet... A hole at the side of the toilet bowl was closed only by scrunched paper. 8) There was always rest water in the bathtub... due to a clogged drain pipe. 9) The area in front of the entrance - which once obviously served as a bar - was turned into a deposit of various junk."

Diese Bewertung wurde vom Vermieter mit "All was perfect" kommentiert. Airbnb machte sich keinerlei Mühe, die Zustände zu verifizieren und lehnte die Veröffentlichung meine Bewertung ab - for privacy reasons. Dies war mein letzter Kontakt zu Airbnb - für immer.

I was booking a villa in Mykonos at “The Mykonist”, this company is charging afterwards 3x the price than we booked (fix booking !!). He called us and forced us to cancel (and we would get the flight tickets refunded from Airbnb, which was another lie), we didn’t. So he cancelled. I can’t recommend The Mykonist ! Be carefully! Airbnb can’t do anything.

William Lay
Never book with that unserious company - in case of emergency( dirty apartments or houses / violence)no one is helping you. Moreover they delete permanently negative assessments !!!

I let my property to a woman called Monique I was assured that 1 person would be staying instead 4 adults turned up although it is only a 1bedroom again AIRBNB is a rogue company don’t believe anything they tell you or you’ll definitely regret it
KB London

They protect and support to occupate in Westbank.

Airbnb does not care whether there the local government shut down the borders because of Covid 19 or and other reason. They just want to see your cash: the host does not get any money, but airbnb makes some awesome money. What a terrible company. Try to avoid to book with them and find a substitute as much as you can.

Airbnb has always been very sneaky with its cancellations policy, but lately I am getting the impression they are being deliberately ambiguous in their wording so they can charge people the service fee when they expect to be able to cancel for free. Said wording changes once you book, and only then does it reveal you're not getting your service fee back whereas before it implies you get everything back. By comparison, booking's free cancellation policy is entirely clear and has never failed me. When I contacted their customer support to ask that they reconsider clarifying how they word their cancellation policy, they took two weeks to essentially say NO.

Up to now very satisfied. Because of Corona-Situation, I could not go to Manila (Philippines) but they gave me FULL refund (as voucher and also money back to my account), considering that I was eligible only for half of it. Thank you for your understanding Airbnb about the situation.

SImple to use but my last stay was a disaster. It was somewhere in nowhere and extremely difficult to reach. Booking.com can do it better.

Very poor quality of service! I booked my accommodation for a long term stay of 4 months via Airbnb because I am a working professional in Berlin and my permanent flat was not yet ready. I was very clear about my plans and respected German policy (meaning the need to register at a flat if you stay for more than 2 months). The host initially agreed to everything but then all of a sudden had a dispute with his landlord about my stay (my guess: he was dishonest to him about it) and decided to abruptly cancel my reservation 3 weeks before the end of the agreed period!!! Airbnb literaly did nothing about it except refunding the nights not spent in the apartment. No compensation about the mess or the double moving costs. I am never going to use airbnb in the future and I advice you to be very careful when booking with them.

We have been trying to book airbnb in Frankfurt in february for our trip to the Ambiente fair.... But never have I tried a booking so painstakingnly difficult........ After lots of information and registration of creditcard - they were not able to identify me ( or the first time - my friend ) so we had to send pictures ... frontpage and backside of drivers license..... after that - I hoped everything was OK ......... I mean they already had my creditcard - my adress and my phonenumber..... they send me a code number that I had to put in.... But then they wanted me to also take a picture of myself and send..... I cancelled everything - and have now booked a hotel instead.

Airbnb is great website to book your next destination. Recommend it. So far I have used airbnb few times. And the transactions and everything went smoothly without any problems. You can find a apartment or house etc for a reasonable price for your stay.

AirBnb is offering a friend referral. I got the referral link from a friend and did all the steps AirBnb describes. After my first successful booking we didn’t hear anything about the promised reward. The first guy from the customer support was super nice, he directly said without telling him, ah yes you referred each other, it’s in the system. We just have to wait some more days to get the reward. After some days nothing happened we talked to the Customer Service again. Now no one knows anything about an referral. We had to talk to so many different people from the Customer Service. Everyone was telling us something different, we have to explain them their own website, no one is really helping us and the responses take super long. I‘m super glad that we don’t have a really problem like a bad visitor or something like this. I cannot imagine how anything would work with this CS. Our problem is still not solved. We feel deceived from AirBnb and hope no one has the same problems like us. But the referral system from AirBnb looks like a fraud they just tell the people that the referral didn’t worked to not have to pay the reward.

Airbnb is pretty unprofessional online private apartement booking service. The host uploads anything, what they like, there is no check and balance. Oftenly, they advertise in an exagerrating way.
Also the customer servce is very poor, no one would help you seriously when you get in trouble. So better pay a bit more to the hotels, so to be always on the safe side.

Story that happend to me on airbnb:
I had reserved a single room, all the things went well, but 2 days before when I was commencing my journey, the host contacted me that he doesn't have any sofa in the drawing room as previously showed in the pics and warned me also to pay him more before my arrival otherwise he would cancel my reservation. At the end I wasn't willing to let myself blackmailed by him, so he cancelled my reservation without any serious reason at the brink of commencing my journey.
The host uploaded the same apartment in the same time slot again, in which he cancelled my reservation, which was very painfull for me.
I reported this case to airbnb, but they told me that is not a big issue as I can find another one. This was clearly a cheating case, but airbnb didn't care about.
Airbnb, you don't have manners at all. Money matters for you. I hope, that we would be having some competitor to this service anytime in future.

I must say, that I am very disappointed about the power a host has in AirBnB, related to cancellations. How is it possible, that a host cancels and he has to pay no penalty. Why does the customer not get a payment for damages? I got two cancellations in the last months, one of them very short notice, that have caused me a lot of problems. Specially in Madrid, I had to pay a very expensive hotel because of the cancelation. AirBnB was my prefered option when I was travelling.... now, I am sorry to say, that they are the last... Hotels and other plattforms are before AirBnB again. It looks like I cannot plan a vacation using AirBnB, without the risk that the host ruins the vacation before it starts. Very disappointing. Regards, Juan

I have no idea why people have made such bad expieriences with Airbnb. We have made a journey through Belgium, England, Netherlands and had booked 4 different Airbnb accomodations. And each one was just as described. We had a wonderful journey, the houses respectively rooms were beautiful, very clean. The most hosts were very nice, some of them, we never saw, but everything was perfect, so it didn`t matter. We didn't choose the cheapest accomodations, but neither they were very expensive. We layed value of having our own place/room with no shared bathroom. And it was just the way we booked. Reading all that valuations you are a little afraid that you come to a place completely different then described. But our expierience was different.