Air France Reviews 

I traveled to Brazil and was allowed to bring two suitcases weighing 23kg each due to my FlyingBlue membership. However, on the way back, they changed my FlyingBlue status without any prior information, and I had to pay for one of the suitcases. I tried to get a refund without success; the person on the other end didn't make an effort to understand the situation. So, how is it possible that within a one month span, your FlyingBlue status is downgraded and you need to pay for the extra suitcase that was free on the way there? AirFrance has decreased its quality over the years with absurd prices, regardless of the circumstances. The monopoly of these companies is ridiculous, and the governments/EU don't do anything, as they are complicit in the situation.

Our first flight was an hour late, so we came to Paris too late. We ran all we could, but the transferbus was slow, we had to go through security AGAIN and passport control AGAIN, making us late. The plane just left when we got to the gate, they didnt even call us to hear how far along we were (they should see we were late om our last plane!). The staff on the first plane did nothing to help us get out first even though we asked multiple times. The staff in Paris did nothing to help us, even though we asked multiple persons to call the gate and say we were late. The woman at the customerservice in the airport gave us new tickets for a flight 6(!!!!) hours later!!! This is under all critisicm, and will never fly with Airfrance again.

Travelling from CPH to New Delhi via Paris on 14th June.

1) Plane delayed by almost 3 hours. Passengers sitting in the plane
2) Luggage misplaced and still not delivered. (date of review 19th June)
3) Bag is filled with clothes and chocolates. Do not know how that will end up.
4) No acknowledgement of lost luggage at the airport.
5) Running like a madman to catch the flight from New Delhi as they were delayed
6) When a customer in the flight asked why it was delayed the stewardess told him that he had the option to leave the flight

We didn’t get our baggage, and had to pay taxi for receiving the baggage next day. ( they said that if we want to get baggage sent to our hotel , we should wait en extra day)
These baggages were not chèches in baggage, but Air France had asked us to deliver our hand baggage because the cabin was full)
We had therefor the necessary things in our baggage like toothbrushes, glasses, pyjama and the necessary medicines , that we had to take that night.
Now they refuse paying the charge of taxi because we have sent our complaise later than 21 day after it had happened.
I don’t recommend Air France because of not supporting from costomerclaim.
They have destroyed our journey but they don’t take any responsibility.

On 07 FEB 2022 I made a reservation for my wife and our two kids to go on a trip from Copenhagen to Paris and back. After completion of the booking process, I received the message "Your payment was successful! Your booking is now confirmed. We have sent a confirmation e-mail to: [my email address]" and I received the confirmation via e-mail minutes later (kept a screenshot of the initial message from Air France for later reference, which I am very happy I did today). On this basis I believed everything was in perfect order and we went on to book hotel and plan the itinerary of the vacation.

However, when I wanted to verify the booking less than 48 hours before departure I found the following message in Air France’s booking system: "Sorry, all the flights in this booking have been cancelled". As we had at this point in time already booked and paid for the hotel in Paris and made plans for our stay, we couldn’t just cancel our trip with such a short notice. Hence, I saw no other alternative than to rebook the original tickets right away. However, at this point in time the price of the exact same tickets was suddenly 470 EUR higher, which I was of course not willing to accept.

Already the next morning (Tuesday 15/03/2022) at 8 am I therefore called the Air France Service Line and thankfully I got to speak with a very service-minded agent by the name Brenda (after waiting in line for most of an hour!). She looked into the case, got help from colleagues and called me back with the message that the strange and un-announced cancellation of the original booking was caused by a system bug / technical issue on the side of Air France. In brief, Brenda informed me that my original booking had been "auto-cancelled with no notification"! Therefore, according to Brenda, I would indeed qualify for a refund of the price difference between the original booking and the new booking I had to make the preceding evening, i.e. I should qualify to get back the before-mentioned difference of approximately 470 EUR.

I straight away followed the instructions by Brenda and filled an official claim to get back the difference in price between my original tickets for Paris and the new tickets, which I had to book due to the system bug in Air France’s booking system. Along with the claim I provided my screenshot of from the original booking as well as a detailed description of the story (as provided here).

On this basis one should think it would be easy for Air France to deal with the case but once again they disappointed badly. When they finally answered my request on 31/10/2022 (after 230 days!) they wrote:

“On an internal audit, it seems that your initial payment was not successfully transferred. Please allow me to explain that when you made the booking, the authorisation code was generated and forwarded by the banks via their automated systems. Unfortunately, on this occasion, I note that your booking was confirmed, and the payment got cancelled. Whenever a booking is made, payment is blocked from the bookie’s account, which then gets validated by our robotic systems. Regrettably, the original authorisation code generated for approval of your payment was expired, and in the absence of payment, the tickets were never issued. However, I would like to clarify that as per our policy, we never send a reminder of payment or confirmed ticket until and unless the ticket is issued.”

This seems to be a rather longwinded way of saying: “Yes, we did indeed experience an IT glitch on our side as your booking was confirmed both on screen and via email while our IT systems malfunctioned, and we therefore didn’t manage to withdraw the payment. However, rather than contacting you regarding this issue we chose not to notify you in any way and rather than thanking you when you found out about our auto-cancellation yourself and made the required rebookings we chose to charge you more than twice the original price. Too bad - you chose Air France yourself”

It is not that the amount is that huge (I ended up paying 786 EUR rather than 313 EUR) but the lack of professionalism exhibited by Air France and their lack of customer service is appalling. And surely, I feel cheated big time. My family and I have always enjoyed going on vacations in France (we have been there 7 times over the past 10 years and in the past I have both worked and studied there) but unless I receive my money back as well as an apology I will do my outmost to avoid Air France in the future. Their conduct in this case is blatant cheating combined with absolutely sub-standard customer service.

So if you want to take my advice then avoid Air France if you can in any way!

Very bad experience on my teenage son’s first cross-Atlantic flight, alone. Boarding personnel got him stranded in Paris, had to buy him new ticket & hotel, baggage lost on the way for 5 days, return flight he was charged ‘out of sequence’ fee (500 €) and had to listen to rude counter personnel.
Total: double price for flight and young son had worst every start on flying alone!

Air France is the WORST traveling company I have ever experienced. The service is completely non-existant, the flight attendants have an attitude and are all super arrogant. I will never ever book with airfrance again, I would rather walk to Denmark from France. DONT EVER BOOK AIR FRANCE

If I could rate lower than 0 stars I would. We travelled with Air France back in May (We are now in December). Unfortunately, Air France lost our baby stroller and one piece of luggage. We have still not been compensated for the lost bagage. I have written countless of emails and to the support on Facebook, website etc. The support email does not work and has been disabled. They are not replying to the claim messages. We have lost for more than 1500 Euro and with a brand new dual stroller, plus extra costs in clothes, stroller rental etc for a month in Mexico with lost luggage with nothing to show for!
Never in my life will I travel with a company that cares so little about the customer!!

Air France changed our connecting flight a week before departure, which resulted in we had to buy new train tickets and take an extra day of work, since we had to take a flight 5 hours earlier.
They are not responding to our claim even though Customer Service told us they would cover the expense, we just had to make a claim.

Very nice staff on both flights, smiling and helpfully.
The coffea nd cake on the first rout was tasty and nice
The cheese sandwich and coffea, coke and water o the second flifgt was exelent, fresh with nicely put butter.
The embarment was smoth and well organize on both acacions . we really enjoyd thoos e connection flight
big cadeu to all staff. Blue member 5011190703

Delta Airlines cancelled my flight at short notice which meant I had to stay overnight at JFK airport hotel.
I made a claim for hotel expenses and received an email informing me that Air France would handle the claim.
11 weeks later and an Air France representative informs me that my claim is still waiting to be processed and will be handled by a claim's agent in due course.
The representative could not say how long this would be.

Airfrance KLM is only of the few airlines, that acturally have costumer service by phone. Usally they are very helpful and service minded staff.
Traveling by this airline is always a good experience and the standart of service is the best you can expect from a european airline.

Went to France with my school class, everything went good and the flights were even faster than planed.

Dear Air France, me and my girlfriend now have a half year anniversary with you :) Half a year in which we have waited for the compensation you are obligated to provide due to your 6 hours delayed flight back home from Peru to Germany. A compensation which on your website states that we should receive 600 Euros per ticket. We have tried communicating with you multiple times, but with very poor help from your side. You suddenly stated back in July/August that we would soon receive the compensation on 200 Euros. But we still did not receive anything, and the compensation was/is much lower than what you states on your web page. We are exited to see whether we will also have our 1 year anniversary with you Air France, happy anniversary :) <3

Very poor communication. Late flights. Pilots are not skilled.

We booked our flight from London via Paris to India .But had to cancel the flight which we could only do by 26th hour instead of 24th hour because we could not connect to the airline services (1hour each time holding the call).
Now we have received our refund but only 40%.
We have requested Air France for a full refund because we couldn't cancel the booking within 24 hours because of the delay in speaking to customer services which he had to wait for 1hour each for every time we called.
We have emailed Air France multiple times but still haven't received any communication from them in regards to our status for full refund.

Horrible customer support. Wait long time, in the end get someone that could not tell me that the reason I could not book my flight was because when booking for infant must be by telephone. I found it by myself later.

THIS AIRLINE IS A TOTAL SCAM!!! Paid 1200 Euro for a ticket to San Francisco on the 1st of July and they lost my luggage. After i waited for 2 hours at the customer support line they respond saying that they don't know where my luggage is. It's been a week now and still no information. THOROUGHLY DISAPPOINTED, CAN'T RECOMMEND THIS AIRLINE, WILL NEVER FLY WITH THEM AGAIN!!!

DETTE FLYSELSKAB ER EN TOTAL FIDEL!!! Betalte 1200 Euro for en billet til San Francisco den 1. juli, og de mistede min bagage. Efter at jeg ventede i 2 timer ved kundesupportlinjen, svarer de og siger, at de ikke ved, hvor min bagage er. Der er gået en uge nu og stadig ingen information. GRUNDIG SKUFFET, KAN IKKE ANBEFALE DETTE FLYSELSKAB, VIL ALDRIG FLYVE MED DEM IGEN!!!

No response. No help. Bad service. Lost luggage.

Very unprofessional and ineffective. We received our baggage 5 days after landing and just one of them. Still two baggages missing and we don’t know when we will receive the other two baggages. They ruined our holiday !