Air France Reviews 

Worst airline. Cancelled my ticket 23 hours before our flight to Paris. Don’t book from them.

KLM cancelled our flights from Athens to Amsterdam the night before travel due to technical issues. No offer to assist with rebooking. Used our cruise line staff to assist with alternatives and was offered seats on an Air France flight from Athens to Paris CDG. On arrival in Paris we had a three hour layover but were informed that our flight onwards from CDG to Manchester would be delayed by two hours due to operational issues. When boarding the plane those in seats at the front were admitted via the rear door and vice-versa leading to chaos during the boarding process. Flight was late taking off. Air France lost my bag in Paris and, when it was delivered three days later, it was covered in oil and in a plastic bag. I have been offered no explanation and Air France have said that the compensation process will take a longer time than usual due to high levels of claims being processed. Although I paid for extra legroom seats on our original flight we didn't get them with Air France and have been offered no refund. As KLM and Air France appear to be one company I would have expected this to be automatic.
The staff at the CDG were rude and unhelpful. Check in took ages as the staff spent a long time chatting with each other before opening the desks. The aircraft was cramped and hot.
I will never fly KLM or Air France again. Really poor service.

If I could leave negative stars I would.

RACIST AIRLINES. Never fly Air France if you’re someone who’s not white. Everyone else around me was allowed to bring their carry-on luggage onboard, but I was singled out and forced to check mine. The experience left me feeling unfairly treated and questioning whether I was being discriminated against. The staff offered no clear explanation and handled the situation with no empathy or professionalism. I’ve never felt so disrespected by an airline. I will never fly Air France again and cannot recommend them based on my experience.

I don’t have any complaints about the stewardess on flight the team for both to and return fights were great. HOWEVER, to the staff at the CDG airport, from security to even border patrol
,absolutely appalling. Having arrived two hours early and checked in online all I had to do was go through security and boarder patrol . First, only two officers at the boarders one of whom was quite literally chatting away with over a hundred of us waiting anxiously in the line. But that’s border patrol so even with the stress of an hour wait I could excuse that. Security. It a seems some of these workers forget that security is also costumer service especially when your representing an air line so if people in the line are letting me go through because my flight which I was early for originally, is now calling final call, but your telling to go back to my space, we seriously have a problem.
Not only did people in the line try and stand up for me so did another member of staff just for the line manager or whatever his job was to walk me back into the line. Fine now I’ve got through the line I’m faced with an absolute nightmare and just plain rude second security who had to pat me down which whatever? But was so inconsiderate about how stressed I was. I really do believe that it’s the staff at the CDG airport that need better training especially with understanding costumer service.

In order to change my Business Class flight from Paris to Athens, I was charged more than €1,800. Now, in an effort to change my return Business Class flight to Paris, I have already spent over four hours on hold with customer service, paid a $230 change fee, and still have no confirmation that the change has actually been processed—even though the fee has already been charged to my credit card.

The amount of time wasted has been extraordinary. The lack of effective customer service is simply unacceptable for an airline that positions itself as a premium carrier.

I have flown Air France in Business Class on transatlantic routes approximately twice a month for nearly 30 years. It is deeply disappointing that such loyalty appears to count for so little. Based on this experience, I have reached the point where I will seriously consider taking my business elsewhere

I took Air France again because it's easier to travel with them to go to the location my family leaves in. I will never travel with them again I'd rather drive for hours instead. The staff in the airplane is still ok but the land staff is simply horrible. And this time they change my seats so many times I ended up on an aisle seat and only found out once in the airport. When I called them for some concerns I had they were absolutely no help. I've traveled a lot and used several airlines in my life Air France is basically the worse.

My flight landed at 2:45 pm and it’s 3:47 pm now. My luggage has still not come. My tickets are in business class as luggage tagged as priority. More than 1 hour in priority also.
Same happened a week ago when I travelled from Paris to Zagreb

I had two flights cancelled on the same day. I was refunded granted. The airport is an absolute disgrace, no one helps or gives a damn about you. Just shoulder shrugs. Then my flight last night was delayed for weather, that’s fine, the flight then departed, flying a rhumb line track instead of a great circle, no explanation at all, flight was 2 hours longer for no apparent or explained reason. I will NEVER fly with this excuse of an airline again. Customer service is the worst I have ever experienced.

Far and away the worst airline I’ve dealt with. They are consistently horrible with bookings. I booked a flight with half point and half cash and they couldn’t issue my ticket. They then couldn’t cancel because neither point nor cash group would take ownership. The food is really bad. So disappointing for a flagship company that has incredible food. Truly a poor representation of French culture. On the flight I’m on now they have 1 option of random seafood for the meal on a 13.5 hour flight.

Most terrible and trash air company ever,first there are dont like American people and there are very rude and recist !!!

I often try to avoid mentioning race in a review, but I think it is key in this instance. Because the outcome would have probably been different had the races been the same.

Your right ends where another one's begins... unless you are a white woman on an Air France flight. Then your right supercedes that of another fare-paying black woman, and her pleas will not get considered because the cabin crew are predisposed to listen to the cries of the "pregnant white lady" than the black woman begging to be heard.

That is what happened to my mom.

Her, my dad and I were flying from South Africa to Paris on the night of Wednesday, 24 June 2026 when the white lady in front of my mom reclined her seat. The seats recline surprisingly far back and the way this lady reclined hers, the screen was basically to my mom's face. Standing up would have also been an issue. So my mom asked her to move it a little forward because she gets vertigo if she sleeps in a reclined position during a flight. So she sleeps with her elbows on the food tray and head in her hands, which she would not be able to do in this instance because of how far back the white lady had reclined her seat.

Now, instead of being a compassionate human being who is considerate of another's request, this lady decides she will not do it, calls for the cabin crew while my mom is still trying to reason with her, and explains her side of the story to the guy who comes. Then he, instead of allowing my mom to tell her side of the story too, keeps interjecting her then tells her that the white woman was within her right and my mom also had a right to recline her seat. This white lady even had the audacity to lie and say that my mom was hitting her chair, which this crew member immediately believed and reprimanded my mom on. Again, he did not ask my mom. He just believed the white woman despite my mom saying repeatedly that she did no such thing.

I wish I could have recorded how dismissive he was of my mom througout the whole exchange. It was like watching someone who had no patience for something someone else was saying trying to pretend to care, and failing dismally. But they explicitly tell you to "use your phone discreetly so as to not disturb other passengers" and this includes taking pictures or recordings. I think they know this is how they treat their black customers and if you cannot record, they cannot get bad publicity because there is no undeniable proof.

After doing absolutely nothing to resolve the issue, he whispers to my mom that the white lady is pregnant. Like that is meant to make everything better or make my mom forego asking to be considered. Like this white lady is the first woman in the world to be in the family way. Like pregnancy gives someone the right to throw humanity out the door and show no consideration for another person's unease. When my mom continues to state her case despite this "secret" he just shared, he then goes and calls their head who comes and utters the same biased rubbish to my mom without giving a solution. Because according to them, it's a problem to my mom, but they see no problem with it. Basically saying that one passenger's discomfort is outweighed by another depending on the colour of their skin.

My mom always sits on the aisle seat because she does not want to inconvenience people with the number of trips she takes to the bathroom. Thankfully, the young white man sitting next to her saw her plight and offered to swap seats with her. Mind you, I am not even sure he understood French because he spoke English (American) throughout, but even he could see what was going on. And that the cabin crew was not going to resolve it.

When my mom explained she would be a disturbance to him, he was so understanding and just told her to tap him on the shoulder when she needed to go. He found a solution when the cabin crew had no inclination of finding one. When they had zero desire to find a way to make the trip bearable for all its passengers. And the cherry on top? The white lady adjusted her seat slightly when this young man came to sit behind her. If that does not make her race issue obvious, I have no idea what will.

To the young white man, I pray all the good things in life locate you and may you never lack for anything. May the kindess you have shown a poor old lady in distress be returned to you a thousandfold for many generations to come. To the pregnant white lady, I pray the heart of stone you currently have is swapped for a heart of flesh so compassion can have a fighting chance in there. Especially with a child on the way. To the two Air France cabin crew members, I pray you never experience what it feels like to fight for your right to be comfortable, and it be a losing battle. But karma does have everyone's address. And to Air France, train your staff on how to solve problems and resolve conflicts.

6/25/26 AF0090 CDG to MIA

Karine etait très gentile, serviable, aimable, polie, souriante, superbe et exceptionelle. She offered us everything from water, champagne, wine and cognac. She was still smiling despite the long trip from Paris to Miami. We enjoyed both the tea and the coffee. We were a group of 6 traveling from an international convention from Douala Cameroon. Il faut cloner Karine pour un service 5 étoiles sur chaque vol.

If 0 stars was an option, that would be perfect for Air France. If it wasn’t for the uncomfortable flights with the awful legroom space, it’s for the staffs attitude and lack of help. We flew from Boston to Paris, we were due to get a connection flight to Amsterdam and had 90 mins to catch this. The staff at CDG airport were awful, didn’t help at all and were aggressive. We missed our flight, had to stay in Paris for the night and fly to Edinburgh instead, 3 hours away from our home.

Horrendous experience

Awful service. Booked Lie-Flat Business Class service through Delta. The boarding process was chaotic, with 3 separate 20 - 30 minute delays after they called us for boarding. They lumped section 1 (business class) with section 2 (comfort) for boarding, so there was a huge line of business and comfort class people in a mixed bag. The onboard service was rote. Cold, dry towelettes offered instead of warm, moist towelettes. Cold food had ice crystals in it, still frozen. Hot food was lukewarm. The paint on the metal console of my seat was badly chipped off and unsightly. The priority tag fell off my bag, and my bag was among the last 5 to reach the baggage carousel after 30 minutes. Customs in Paris on the outbound flight was a nightmare - as "Sky Priority" we were coralled to a long line with just 2 immigration officers, while eveyone else could access the mulitple machines. Nothing special about this service except the price tag. I have flown AF to Paris in business class multiple times over the years, and this was the worst service all the way around that I have ever had. Not worth it.

Had a problem with my business class ticket

Year later tried booking another ticket

Air france customer service treats customers like shit.

I’ve been in Berlin Germany without my bag for 2 days. I leave in a day and have had to buy clothes to supplement. I DO NOT recommend this airline

Denied boarding due to overbooking. Air France confirmed in writing we were entitled to EC 261/2004 compensation. Nine months later, after endless document requests and changing requirements, they simply closed the case claiming they never received anything. Do not expect Air France to honour your passenger rights voluntarily.

Air France is the worst airline I have ever travelled on, it is a high cost airline acting like it is Ryanair- I have never in my life been screwed over more by an airline, I swore I would stop using them in 2021 but unfortunately could not find another flight. When I arrived at the airport, for my flight I have paid nearly 800 euros for I was made to weigh my carry on and hand luggage. Never in my years of flying even with previous flights with Air France have I been asked to weigh hand luggage for an international flight. Their customer service laughed at me when I said I was upset I have to pay 70 additional euros and check a bag I do not want to check because I do not trust their system because it was 2 kilos overweight. I begged the customer service to help me get my bag on the flight and they were consistently unhelpful and rude. They offered no solution and charged me. I never will fly with this airline again. It is a scam worse than Transavia, Ryanair, frenchbee or easyJet at least their base fare is cheap and they have nice customer service. Another passenger with a bag that was a couple kilos overweight almost missed his flight because they refused him at the boarding gate and made him wait to weigh his bag and pay to check it. Disgusting excuse of an airline. They also never refunded me for a flight they cancelled in Covid for 300 euros.