Airlinen - Short Let Replenishment Reviews 68

They took £500 from our debit card for unreturned linens that they declared “lost”. we have returned the “lost” linens and still we have not been refunded. Very frustrating and time consuming. Also the sheets often come with stains on them.i do not recommend this company

I have tried several companies , but Airlinen is the best. Especially in logistics!

The communications were good but the quality and cleanliness of the laundry rental products was like a bad joke! When the initial delivery arrived we thought we'd been sent a bag of dirty laundry instead of clean! Bedding stained, towels ripped, the only thing that was clean was the tea towel on the top of the pack! I complained of course and two days later was sent another load that was not usable, no thanks!!

Very disappointing service from Airlinen. Communication and organisation seem very poor — they rarely get back to you on anything. A few things that stood out:
• We paid for our sofa and carpets to be professionally cleaned, only to later be told they couldn’t do it. If we hadn’t noticed the charge ourselves, the money would have been taken without us knowing.
• Damp towels had been folded back into the cupboard.
• The fridge still had old food left inside, including milk that had gone off, even though we’d asked for it to be cleared.
• The stairs we specifically asked to be cleaned hadn’t been touched.
• The bed was left made up with dirty linen, despite our request for it to be left unmade.
• While the rest of the place was just about clean, there was a thick layer of dust above the bedroom wardrobe — it really didn’t feel like anyone had checked properly.

To top it off, we’re still waiting for them to come and collect their own linen and towels.

Overall, the whole experience felt careless and not what we expected. Sadly, we wouldn’t recommend Airlinen based on this stay.

I've been partnering with Airlinen for over two years now, and I can't emphasize enough how transformative their service has been for my Airbnb hosting experience.​

From the very beginning, Airlinen has demonstrated unparalleled reliability. Their deliveries are consistently on time, ensuring that my guests always arrive to fresh, clean linens. This consistency has been crucial in maintaining high guest satisfaction and positive reviews.​

The quality of the linens provided by Airlinen is top-notch. They are always crisp, clean, and well-maintained, reflecting the high standards I strive to uphold in my property. This attention to detail has not gone unnoticed by my guests, many of whom have commented on the comfort and cleanliness of the bedding.​

What truly sets Airlinen apart is their outstanding customer service. Their team is responsive, accommodating, and always willing to go the extra mile to meet my needs. Whether it's a last-minute request or a special requirement, they handle it with professionalism and efficiency.​

Airlinen's service has significantly streamlined my operations. By taking over the responsibility of linen management, they've allowed me to focus more on other aspects of hosting. This has not only saved me time but also reduced the stress associated with managing turnovers.​

Over the past two years, Airlinen has maintained a consistent level of excellence. Their commitment to quality and service has never wavered, which speaks volumes about their dedication to their clients.​

In the competitive world of short-term rentals, having a reliable partner like Airlinen is invaluable. Their exceptional service has been instrumental in helping me provide a superior experience for my guests. I wholeheartedly recommend Airlinen to any Airbnb host looking to elevate their hosting game.​

Exceptional service from Airlinen. I have been with them for over 3years and they have catered for my business effectively! Definitely recommend

We have had the pleasure of working with Airlinen for years now.
As a company that manages serviced apartments, cleanliness is paramount, and we couldn't ask for a more reliable company.
They are always responsive and accommodating to requests, ensuring guests experience a clean and spotless environment upon arrival.
Whether we need them on short notice or require specific cleaning requests, they've maintained an outstanding level of service and alway adapt for our needs with ease.

We would highly recommend Airlinen!

These guys are great, extremely responsive and always helpful. In our industry things can go wrong, and it’s important to work with people who are solutions driven. Totally recommend.

The Airlinen Team has been instrumental in running my serviced accommodation business. The cleaners, the ops team and the linen team are very professional, they listen to feedback very carefully and work harder to improve on them. My properties have also received awards as they have been highly rated by guests. I could not have run this business without the support of this incredible team that works really hard to make the property appealing to the guests.

We bought 2 pairs of King Size flannelette sheets. One blue, One grey.
After delivery we checked the the packages. They were different sizes by 8cm. So we opened them and the quality between the sets was massive the blue set was beautiful, the set grey felt thread bear and thin..
We washed the grey set, the fella to bits, contacted Airlinen. Told of troubles and asked for replacement BLUE set. OK no problem. They sent Grey exactly the same 💩.
Customer service obviously had a bad understanding of our problem and really slow to respond. Still trying to resolve but we given up hope

I booked Airlinen for the first time last month and I am very disappointed. For my first booking I was only sent a scheduling email which clearly had my job completion time. There was no cleaner till 2 hours before my finest guest arrived and no answer on the phone or WhatsApp, Rather than apologising for a mess up with a new customer, they say I did not accept a WhatsApp group invite they had sent to me weeks ago. I had expected better communication and service from this company. I am looking for a better company now.

None of them ever answers the phone. I have been charged twice for a linen delivery and it is not possible at all to speak to anyone. Also, we are going round and round in circles. It was someone's very dressed up girlfriend who picked up my linen, so no wonder it has gone missing - maybe still in her car? I'm owed over £67 and no idea what to do about it.

Great customer service tailored to fit my needs! One stop shop for everything I need to run my short lets.

Great, reliable service and a great partner for my apartments.

I've been using Airlinen's cleaning service for my vacation rentals, and I couldn't be happier. They're always reliable, and their cleaning is excellent. What really makes a difference is their eye for detail. it's exactly what's needed to keep my guests satisfied. Thanks to their hard work, my guests have consistently left fantastic reviews. Airlinen has been crucial in helping me maintain the quality my guests expect.

Thank you to the team for supporting our growth over the past year. A special thank you to Seb, Salma, Charlene & Hannah. Things do not always go to plan within short-letting apartments or homes, but it's how you resolve challenges and communicate - I appreciate your support xx

After over a year of working with Airlinen, I'm thoroughly impressed. Their cleaners always leave our properties spotless and shining. Always punctual and reliable. Every interaction has been a testament to their commitment to excellence and professionalism.

I was very excited at first but it turned out to be one of the unforgettable inconveniences I had experienced.

Prices are high with poor customer service. The cleaning is even worse.

I didn't get the value of my money at all. Such a shame.

Ideally, you can expect a standard cleaning but even the linens are very worn out.

Airlinen's exceptional service and team have been vital for our property management services. We highly recommend them.

The service and team at Airlinen are exceptional, providing great customer service. We have been working with them for a number of years, and their service has been invaluable to property managers like us. We strongly advocate for their services.