Airparks Reviews 

5,762
TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Considering 692 reviews, reviewers overwhelmingly had a great experience with this company. Customers appreciate the straightforward online booking process, informative website, and easy check-in procedures that make travel seamless. People frequently mention that the staff and drivers are exceptionally helpful, friendly, and well prepared to assist with luggage. However, some people mentioned experiencing frustrating delays with the shuttle bus service and longer waiting times upon return. Some reviewers were not happy with occasional difficulties finding the correct car park location or encountered unhelpful staff behavior. A few other people also felt that the overall check-in process could be improved when unexpected problems arose.

What people talk about most

Service

Customers consistently note positive experiences with service, highlighting efficient parking and smooth... See more

Location

Reviewers mention ambiguous feedback about location, noting that while many find the sites easy to find with... See more

Staff

Customers had positive experiences with staff, frequently describing them as courteous, professional, and... See more

User experience

Reviewers highlight positive aspects of user_experience, noting that the entire process is straightforward,... See more

Booking process

Users describe positive interactions with booking_process, highlighting an informative website and a very... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Air parks offer is fantastic- easy to use and informative website to book. Great emails and online check-in service. We were warmly welcomed and given clear instructions on where to park. The buses fr... See more

Rated 5 out of 5 stars

Very straight forward booking process. The check-in guy and both bus drivers were great. All friendly and were clear on instctuons on what to do. Very happy and woulld use again. Location ideal and bu... See more

Rated 5 out of 5 stars

Booked on line for 14 days we arrived at 04.00 hrs. Quick and easy entry by the operative at the barrier. We were then escorted to our parking space in zone 6, the transfer bus was waiting a quick and... See more

Rated 5 out of 5 stars

Easy to book. I had put a 0 instead of an o for the reg so the gate couldn't read it, however the issue was delt with quickly at the gate. It was busy on the way back and we had to wait for the... See more


Company details


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

6k reviews

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4.5

All reviews

(5,762)

682 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 4 out of 5 stars

Located easily

Located easily, arrived 5 hours early and without any penalty, found a spot and parked up. Busses ran regularly, short walk and drivers were great, especially on the return trip. A little pricy but then they all are. Excellent service, 3rd time of use so now my no 1 choice. Thank you..

12 May 2026
Unprompted review
Rated 5 out of 5 stars

Family emergency

I had to return early due to a family emergency. My daughter had arrived back from her holiday the previous day and was too ill to drive her car. I returned the following day to pick it up at another car park. Your staff at Birmingham were courteous and understanding (in contrast to the staff at car park 7!).
I can’t thank them enough for their help.

9 May 2026
Unprompted review
Rated 5 out of 5 stars

Have used this company before for all…

Have used this company before for all our recent visit to Edinburgh airport. Number plate recognition system allows for easy entry and exit to the car park. Very friendly and helpful staff on their park and ride the system . Would definitely use them again on our next visit to the airport.

9 May 2026
Unprompted review
Rated 5 out of 5 stars

Amazing service!!

Once again, we cannot recommend Airparks enough, everything was just spot on. On our way back from Barcelona, our flight was delayed but the Airparks staff were 100% supportive ad helpful, so we didn't have to stress to pick up our car later at all. We cannot wait to book again with you!! Ruth

10 May 2026
Unprompted review
Rated 5 out of 5 stars

Great experience

Great experience - greeted at the gate, well marked out bays, bus prompt on both departure and arrival.
Staff and drivers all polite.
Will definitely use again for sure

9 May 2026
Unprompted review
Rated 5 out of 5 stars

Simple to use and well organised

The whole process was simple to book. The directions were clear and easy to follow. The shuttle service was easy to use, both from our car and back from the airport. Well organised and highly recommended.

9 May 2026
Unprompted review
Rated 4 out of 5 stars

Not quite up to the usual standard.

Arrival at the car park was swift and well organised as usual and we caught the shuttle bus almost immediately. On return, we waited quite a long time for the shuttle, probably due to one bus apparently broken down at the stop. It didn't help when our driver loaded the passengers and then spent another 15 mins with engine running, seemingly talking to a colleague. Frustrating and not what we've come to expect from Airparks.

7 May 2026
Unprompted review
Rated 5 out of 5 stars

Great Value for Peace of Mind & Efficiency

As a fairly new driver, I hadn't come across Airparks before; but I'm so glad I did!

The value, peace of mind, helpful & friendly staff and efficiency make this company a must for any traveller.

I'll definitely be using them for every flight from Luton Airport.

28 April 2026
Unprompted review
Rated 4 out of 5 stars

I would have given 5 stars

I would have given 5 stars, however the experience itself was excellent. My only issue was that wherever they had parked my car the area must have been underneath a tree or something similar. My car was covered in Pigeon or Bird S#@t. How the staff did not see it was beyond me as it was on on the driver's door and passenger and boot. I thought it was checked when handed back. ?. Other than that a great and prompt experience. Would use these guys again.

7 May 2026
Unprompted review
Rated 5 out of 5 stars

From start to finish it made my holiday…

From start to finish it made my holiday stress free. I was greeted by a very polite young man, and when he saw I was disabled, ensured that my car was placed right next to the reception. The booking in process was quick and the walk to the airport was literally 5 minutes (Stanstead). When I returned, again, collecting was easy.
Communication throughout was amazing and was kept upto date throughout. Nothing was bad.
Will be using again.

26 April 2026
Unprompted review
Rated 5 out of 5 stars

Value for money and great facility

Have used Airparks several times over the past year and would highly recommend. Parking is easy and the shuttle bus runs very often. The longest I have waited for a shuttle bus is 10 mins. Brilliant facility and priced reasonably A**

29 April 2026
Unprompted review
Rated 5 out of 5 stars

Absolutely fantastic service

Absolutely fantastic service. Booked ev charge and parking. Dropped car in valet parking near departure Birmingham airport. Phone call on arrival back home and car was waiting fully charged. Its the cheapest of any parking in Birmingham airport. The guys were great drop off and pick up. I would recommend airparks to everyone. This is the company I will be using from now on.

6 May 2026
Unprompted review
Rated 5 out of 5 stars

Have used this car park several times…

Have used this car park several times now
It’s very close to Edinburgh Airport, number plate recognition lets you drive straight in and park. 3/4 minute free transfer and you’re in the terminal
Perfect.

5 May 2026
Unprompted review

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