Airparks Reviews 

5,762
TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Considering 692 reviews, reviewers overwhelmingly had a great experience with this company. Customers appreciate the straightforward online booking process, informative website, and easy check-in procedures that make travel seamless. People frequently mention that the staff and drivers are exceptionally helpful, friendly, and well prepared to assist with luggage. However, some people mentioned experiencing frustrating delays with the shuttle bus service and longer waiting times upon return. Some reviewers were not happy with occasional difficulties finding the correct car park location or encountered unhelpful staff behavior. A few other people also felt that the overall check-in process could be improved when unexpected problems arose.

What people talk about most

Service

Customers consistently note positive experiences with service, highlighting efficient parking and smooth... See more

Location

Reviewers mention ambiguous feedback about location, noting that while many find the sites easy to find with... See more

Staff

Customers had positive experiences with staff, frequently describing them as courteous, professional, and... See more

User experience

Reviewers highlight positive aspects of user_experience, noting that the entire process is straightforward,... See more

Booking process

Users describe positive interactions with booking_process, highlighting an informative website and a very... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Air parks offer is fantastic- easy to use and informative website to book. Great emails and online check-in service. We were warmly welcomed and given clear instructions on where to park. The buses fr... See more

Rated 5 out of 5 stars

Very straight forward booking process. The check-in guy and both bus drivers were great. All friendly and were clear on instctuons on what to do. Very happy and woulld use again. Location ideal and bu... See more

Rated 5 out of 5 stars

Booked on line for 14 days we arrived at 04.00 hrs. Quick and easy entry by the operative at the barrier. We were then escorted to our parking space in zone 6, the transfer bus was waiting a quick and... See more

Rated 5 out of 5 stars

Easy to book. I had put a 0 instead of an o for the reg so the gate couldn't read it, however the issue was delt with quickly at the gate. It was busy on the way back and we had to wait for the... See more


Company details


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

6k reviews

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4.5

All reviews

(5,762)

682 reviews in the last 12 months

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Rated 5 out of 5 stars

return process it was fast to get the keys and exit the Barriers


Rating: ⭐⭐⭐⭐⭐ (5/5)
I recently used the Airparks parking service and was thoroughly impressed. The entire process was incredibly well-organized from start to finish. There was absolutely no messing around or wasted time—just a smooth, efficient, and hassle-free experience.
Highly recommended for anyone looking for stress-free travel parking!

13 July 2026
Unprompted review
Rated 5 out of 5 stars

Easy pips

Easy signage, easy access barrier lifts. Parked car right next to bus stop 1 so when we returned we were first bus stop back and straight to car. My advice is that when you enter car park you think its full, dont panic drive on round to the left edge and look for bus stop 1. Barrier lifted on exit.

11 July 2026
Unprompted review
Rated 1 out of 5 stars

waited 15 minutes for the car. Then charged £20 for late arrival , even after paying the extra for late arrival.

waited 15 minutes for the car.
could have been gone if we were in car park 2 or 3
I paid insurance for late arrival, but still had to pay £20 for which they said would email me a receipt to claim back but NOTHING
Now 19 days later still no money back or emailed receipt. Paying the extra for late arrival makes no difference as had to pay before they gave me my keys.
My advice is not to use this company.
Better off parking in the multi storey. It’s quicker and you don’t get ripped off.

10 July 2026
Unprompted review
Airparks logo

Reply from Airparks

Hi Nick,

Thank you for taking the time to share your feedback – we’re genuinely sorry to hear that your experience didn’t meet expectations.

We always aim to deliver the best possible service, and we’re disappointed to learn that we fell short on this occasion. Please know that we take all feedback seriously and regularly review our suppliers and partners to ensure they meet the high standards our customers expect. Your comments have been noted and will be shared with the relevant teams.

We truly hope you’ll consider giving us another chance in the future – we’d love the opportunity to provide you with a much better experience next time.

Warm regards,
The Holiday Extras Team

Rated 5 out of 5 stars

Fast parking

Fast parking. Good shuttle to the airport with air-conditioning. Nice staff
Recommend to others

1 July 2026
Unprompted review
Rated 5 out of 5 stars

Easy to find and park up

Easy to find and park up. Wish there had been directions to the pedestrian walk way which we found leaving the airport, as we went the long way around on the way there. Car was just as we left it. Will definitely use again asa great price and really convenient.

6 July 2026
Unprompted review
Rated 5 out of 5 stars

Good directions to the car park..

Good directions to the car park..
Reception was straightforward and the bus waited a minute while we checked in.
The return was great as again the driver waited until I got to the stop. Picking up the car keys was again straightforward.
My only criticism is that it was a little difficult to pull my suitcase over the gravel in the car park.

6 July 2026
Unprompted review
Rated 5 out of 5 stars

The staff were friendly

The staff were friendly, the whole process was quick and easy, and the shuttle bus made everything seamless. I'll definitely be using Airparks again and would highly recommend them.

1 July 2026
Unprompted review
Rated 1 out of 5 stars

Took my money before taking any of my…

Took my money before taking any of my personal details then website crashed before II could add any details to the booking. Now I am £140 out of pocket with no parking, no email confirmation, no booking reference, nothing! I now have to go throught the hassle of having to contact them to sort this out. A ridiculous system to take payment before any personal information!

7 July 2026
Unprompted review
Airparks logo

Reply from Airparks

Hi Nathan,

Thank you for taking the time to share your feedback – we’re genuinely sorry to hear that your experience didn’t meet expectations.

We always aim to deliver the best possible service, and we’re disappointed to learn that we fell short on this occasion. Please know that we take all feedback seriously and regularly review our suppliers and partners to ensure they meet the high standards our customers expect. Your comments have been noted and will be shared with the relevant teams.

We truly hope you’ll consider giving us another chance in the future – we’d love the opportunity to provide you with a much better experience next time.

Warm regards,
The Holiday Extras Team

Rated 5 out of 5 stars

Great experience as usual

Great experience as usual. Headed straight to the far end where there's always plenty of parking. Bus transfer arrived within 2 minutes. Friendly driver.
On our return the bus was there waiting, straight on and back at the car within 10 minutes.

27 June 2026
Unprompted review

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