Airportag Reviews 

287
TrustScore 3 out of 5

2.9

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Rated 5 out of 5 stars

I am very pleased with the quality of the product and how it was packaged. I was expecting something that looked cheap. Shame on me! I waited quite a long time for delivery, but thousands of kilometer... See more

Rated 1 out of 5 stars

Absolutely horrible. Ordered and received a tracking number after a few days. It got nowhere. After a month, and follow ups, they sent another tracking number. After numerous follow ups, I still haven... See more

Company replied

Rated 2 out of 5 stars

Ordered my goods on 2nd December. All pieces of my order were splitted into 3 parts (3rd part still is not ready, simple cap). All shipments are still at origin point after 3 weeks after purchasing. T... See more

Company replied

Rated 5 out of 5 stars

These are high quality, durable tee-shirts with strong, clear image application that will stand up for a long time with careful and proper care while wearing and laundering. The person who received th... See more

Company replied

Company details

  1. Gift shop

Written by the company

The #1 aviation and travel gift shop! Meaningful products to the traveler in you. Contemporary design products to help you express your lifestyle as you deserve, from decorating to clothing.


Contact info

2.9

Average

TrustScore 3 out of 5

287 reviews

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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 92% of negative reviews

Typically replies within 1 month

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2.9

All reviews

(287)

20 reviews in the last 12 months

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Rated 2 out of 5 stars

EU buyers: are you sure you are ready to go through all of this…?

If you are in the EU, I would recommend seeking an alternative to Airportag products. I ordered on 24 Nov, and believed I was on the safe side when it comes to delivery before Christmas. In the end, I picked up my parcel on the evening of 23 Dec, from the local post office, after numerous follow-ups. The tracking ID was changed in the meantime and I had trouble tracking my parcel. I guess it was sent by the cheapest snailmail possible - don’t assume it’s a company like UPS, UPS only leased some space in their plane for the parcel, not delivered. Customer service answers quickly but off-topic, and has no idea how postal service functions outside of the US. Moreover, I had customs to pay at pickup of about 20% of the price of goods, so you are not given the total costs at purchase. I bought packing bags, both bigger and smaller. The bigger ones are quite big and in the shape of a narrow rectangle (I expected more square proportions). The smaller ones are REALLY small. The quality of the material is good and the print on the zipper looks nice. However, there are only 4 colours to choose from (black, blue, red and pink) and red and pink are really very much alike. I was shopping for a gift for my sister whose favourite colours are green, yellow and orange, so you can imagine my disappointment. But okay, I knew what I was gettng into. The problem is that the print is so inconsistent!! The „magic pills” is a one-line tagline with smaller letters, but „lucky socks” is split into two lines and the letters are enormous!!! Why is that? You can only see when you get the actual products that it’s all so ugly altogether…!!!
To sum up, I will only order again when there will be a wider palette of colours, printing will be consistent, and the purchase will be made via some platform / marketplace that has an agreement with the EU to include all taxes so that the price reflects full costs, and when the delivery method will change to some reliable identifiable carrier. It is a shame that, in the middle of the first half of the 21. century, and given all the possibilites the global economy offers to global e-commerce players nowadays, and with the client-centric approach, my end-to-end client experience was so dramatically atrocious.

23 December 2024
Unprompted review
Airportag logo

Reply from Airportag

Hello Marta! We appreciate your feedback regarding our logistics and color palette. Regarding the timeframe, international orders take 5-20 business days to deliver. Please send our customer service a picture of the printing phrases on the packing bags. They'll take a look to see if it's inside our pattern. It is hello@airportag.com. Thank you!

Rated 1 out of 5 stars

Ordered a shirt for Xmas

Ordered a shirt for Xmas . Shows as shipped on Nov 13/2024 . I have sent multiple emails for updates and they blame Canada post and that Canada post has to release the package . They do not even understand shipping as it is CANADA CUSTOMS that needs to release the package .I have had UPS deliver several items from other US companies to Canada with no issues . I asked for a refund and they advised if I don’t receive it - 1-2 weeks AFTER CHRISTMAS they’ll refund , which I highly doubt . I believe this is a scam company as I have read in several other reviews posted . Item , according to tracking , has been in NYC since Nov 20 , it has not even reached Canada so the company in making false claims that Canada is causing the delay while it is still in the US . Customer service provides the same answer over and over again and it is false and
Lie . The item , as of , Dec 24 shows still in the US .

20 December 2024
Unprompted review
Airportag logo

Reply from Airportag

Hello!

Canada Post went on strike on November 15th, and that might have affected your order. However, some clients (who also purchased in November) have already started to receive their packages. If you want, please get in touch with our customer service, and we'll assist you in tracking the parcel. We're doing our best to ensure you receive your package if you haven't received it yet.

We appreciate your patience.

Rated 5 out of 5 stars

Soaring Comfort and Stylish Travel Gear

Soaring Comfort and Stylish Travel Gear
I recently purchased a new t-shirt from Airport Tag, and I'm absolutely blown away! The fabric is unbelievably soft, making it the perfect travel companion. The fit is spot-on, and the clever phrase "flying as my second favorite f word" is both humorous and relatable.

I can't wait to rock this shirt on my upcoming trip to the Cap Cana in the Dominican Republic in March.

Airport Tag consistently delivers high-quality, stylish, and comfortable travel gear. Their attention to detail and commitment to customer satisfaction is evident in every product. I highly recommend checking out their collection for your next adventure!

4 December 2024
Unprompted review
Rated 5 out of 5 stars

Love Airportag!

Love Airportag! Surprised at some poor reviews. My experience was very positive. Our son is in training to be a commercial pilot and have ordered and received great gifts from this company. Love the products - they are fun gifts, quality items and have not had a problem with shipping. Would highly recommend!

27 November 2024
Unprompted review
Rated 5 out of 5 stars

Great Products

I have ordered several items over the years from Airportag. I've always received fast shipping and great products from them. The designs are fun and make the perfect gifts for aviation enthusiasts.

18 October 2024
Unprompted review
Rated 5 out of 5 stars

Incredible customer service and high…

Incredible customer service and high quality product! We had shipping issues, and Airportag was very responsive and corrected the problem immediately. My sister travels a lot for her work and I know she's going to love this tag for her luggage. Looking forward to giving it to her this Christmas!

19 November 2024
Unprompted review
Rated 5 out of 5 stars

Fun and catchy

The most fun conversation starter of my travels! Everyone comments on the HELLO bag tag. It’s an addition to a great trip no matter why or where you go

16 October 2024
Unprompted review
Rated 1 out of 5 stars

Poor Quality - Poor Business Practices

I purchased a luggage tag from Airportag.com a few weeks prior to a really big vacation I was planning. I got the tags I ordered and I initially loved them, until I actually used one on a checked bag with my airline. After just one use it was torn up and damaged. I just reported the problem (with a photo) and explained how disappointed I was. The response I got: I'm SO sorry, but we are unable to refund or replace the item for you....BUT we will offer you a 50% off coupon to buy a new one. COME ON! They also went on to say they've changed the material they use so they will now not get damaged, basically telling me the materials they used for the one I got was inferior and sub-standard, so they changed it. I just think this is really poor business. I'll never shop here again. They can keep their coupon.

7 October 2024
Unprompted review
Airportag logo

Reply from Airportag

Hello Larry! We appreciate your feedback. At this time, we understand that our form of compensation was not satisfactory to you. As you received your tag in good condition, and a third party has broken it, I am afraid we cannot refund you for this or replace your tag. Thank you for understanding.

Rated 1 out of 5 stars

Overpriced and poor quality

Overpriced and poor quality. I was very disappointed with the t-shirts I bought. They are very thin and cheap feeling material; one t-shirt has torn at the seam after the first time wearing it (fit is fine) and the print quality is fairly shoddy. Another example of a social media company that's excellent at advertising and looking like they have great products but they really are not.

24 July 2024
Unprompted review
Airportag logo

Reply from Airportag

Hello Paul! I'm very sorry about your experience with us! It doesn't sound like our product standard. We want to send you a free replacement for the torn T-shirt. Can you email us with your order number? Our email address is hello@airportag.com. We'll be happy to assist you.

Rated 5 out of 5 stars

Great site for the travel enthusiasts

Great site for the travel enthusiasts. I order, I pay, I receive without any hassle or delay. Love my acrylic heavy duty luggage tags that can be customized. With the cable wire fasteners I’m assured they can handle a heavy toss from your airline baggage handler.

6 August 2024
Unprompted review
Rated 5 out of 5 stars

Great t-shirt

Fast service. Great product. Fast delivery
I love my t-shirt. I know people will ask where I got it.

31 July 2024
Unprompted review
Rated 5 out of 5 stars

I love my new luggage tags

I love my new luggage tags. They are sturdy, and so cute. I also had the pleasure of working with one of your customer service people when I thought my package was delayed (USPS issue, not airportag). Yasmim was very helpful and my package was only slightly delayed by the post office.

25 July 2024
Unprompted review
Rated 5 out of 5 stars

Wow!

When I ordered these I thought they were the size of a cosmetic bag. Boy was i wrong! They are huge and you can put SO much in them! I xant wait to use them next week

10 July 2024
Unprompted review

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