AirportParkingReservations.com Reviews 

54,200
TrustScore 4 out of 5

4.2

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Review summary

Created with AI, based on recent reviews

Looking at 6,323 reviews, reviewers had a great experience with this company. Customers frequently mention that the platform is exceptionally user-friendly, making it extremely straightforward and fast to secure parking reservations online before upcoming trips. Travelers consistently appreciate the incredibly helpful staff members and the reliable, prompt shuttle services operating smoothly to and from the busy airport terminals. Some people were dissatisfied with occasional parking lot capacity limits, finding that pre-booked spaces were sometimes completely full upon their arrival. Consumers also reported experiencing frustratingly long shuttle wait times alongside occasional technical difficulties with entry gates and automated barcode scanners at the locations.

What people talk about most

Service

Reviewers highlight ambiguous aspects of service, experiencing both high satisfaction and frustration. Some... See more

Staff

Reviewers mention positive feedback about staff, noting that drivers and parking attendants are generally... See more

Location

Customers had ambiguous experiences with location, expressing both satisfaction and frustration. While some... See more

Booking process

Users describe ambiguous interactions with booking_process. Many reviewers praise the online platform as... See more

User experience

Consumers find user experience to be positive, highlighting that the website is user friendly and easy to... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Easy to make reservation. Distance to airport readily available. Cost transparent. But, there is a definite need to have more airport shuttle information available. Frequency and times of operation sh... See more

Rated 4 out of 5 stars

Don’t be in a hurry! You better arrive early enough to still give yourself the 2hr window for the airport. Representative was polite and professional, but a little slow. The driver on my return trip w... See more

Rated 4 out of 5 stars

Less than great due to the confusing way you present and give information about how when and where coupons are applied. And customer service person was not particularly patient/gracious. Other than... See more

Rated 4 out of 5 stars

It was very easy to make the reservation online and drop off my car. However, the attendee wasn’t paying attention (on cell) and put my luggage on a shuttle and while I was walking over to get on, t... See more


Company details

  1. Airport shuttle service
  2. Travel deals

Written by the company

AirportParkingReservations.com is the leading provider in the U.S. and Canada of online solutions for finding convenient and affordable airport parking. Founded in 2000, the company was the first to offer online airport parking reservations. It has more than two decades of experience developing and operating online travel-related platforms.

Free Cancelations

Free Cancelations

You may cancel your reservation for a full refund at any time up to and including your scheduled arrival date. If you used Credit for some or all of your payment, that portion will be refunded in the form of Credit to your account. If you made a reservation for a lot that requires a Deposit, and need to cancel after your scheduled arrival date, your Deposit will be refunded in the form of a Credit to your account, but the Service Fee will not be refunded. If you made a reservation for a lot that requires full payment at checkout, we are unable to accept cancellations after the scheduled arrival date. For full payment lots, please be sure to cancel before your scheduled arrival date in order to receive a refund.

Contact info

4.2

Great

TrustScore 4 out of 5

54k reviews

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4.2

All reviews

(54,200)

6,171 reviews in the last 12 months

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Rated 3 out of 5 stars

We found the business very unorganized…

We found the business very unorganized when we first got there. Only 2 people working and we were not very clear on the procedures and the sales staff were not helpful.
I felt I had left my car in a not safe place.
When we picked it up, things were a bit better but still not great for customer service.

1 August 2026
Rated 1 out of 5 stars

Unhappy customer

You need to let those of us using the Metro website that you are located, not at 199 98th Ave, but 195 98th Avenue. AND, there is no Metro Parking sign. It is Express Parking sign!

A week earlier for another trip we had paid for Metro, but didn't know about the address change or the sign so we couldn't find you. So we paid for economy parking at the airport AND wasted the money we paid you.

Oh, it gets worse. I called this time and that is the only way I found out about the correct address and sign, but I talked to the person who answered the phone and the person at the lot. Neither could tell me which side of 98th Avenue the Express lot was on. Both implied, but they weren't sure it was on the east side. It is on the west side!

Now you see why I rated you one star.
A very unhappy customer.

14 August 2026
Rated 5 out of 5 stars

Easy to use

Easy to use. Set us up with a great parking company 0.5 miles from Newark Airport. We were greeted immediately and taken directly to the airport.

10 August 2026
Rated 5 out of 5 stars

So far, so excellent

The parking reservation part of the experience worked great, which makes me feel pretty confident that the actual parking and shuttle portions will be equally smooth.

12 August 2026
Rated 4 out of 5 stars

Great service, but they need to hear!

It was very easy to make the reservation online and drop off my car. However, the attendee wasn’t paying attention (on cell) and put my luggage on a shuttle and while I was walking over to get on, the driver pulled off started to drive away. He did stop and when I got on the shuttle, I confirmed with him that I was going to the jewel of the seas; he said yes, and drove over to the port. He pulled up to a celebrity ship pier and took everyone’s luggage off without asking passengers where they were going, unloaded and took off. Unfortunately, I was going to Royal Caribbean Jewel of the seas, like I stated when I got on the shuttle, and had to walk over to the correct pier with my luggage.

7 August 2026
Rated 4 out of 5 stars

No issues

No issues except getting into to the parking lot which may be a little tricky...

26 July 2026
Unprompted review
Rated 5 out of 5 stars

safe, reliable, and cheap!

It was safe, cheap, and the shuttle drivers were friendly. The only complaint is the wait time can be long if they are leaving as you get to the waiting area.

23 March 2026

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