The two removalists turned up and loaded the truck. The weather ( heavy rain) didnt start until after we had departed Frankston to travel to Hampton. The two fellows, were very helpful and tried to pu... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
The quick response to my ad was great! After a minute or so, there was already a few gardeners bidding for my job. Everything was good except for a small technical glitch, when after I picked someone,... See more
The tasker was amazing and went above and beyond,thank you jean. However I understand a business has to make money but in this instance to add a fee to my account and then also stop a fee from the ta... See more
It was good not great. There needs to be time bound commitment and whether taker can do the task without much hassle . In this case, personal didn’t have the right pickup vehicle and had to break the... See more
Company details
- #169 of 201 best companies in Online marketplace
- #7 of 10 best companies in Internet marketing service
- #5 of 6 best companies in Review site
- #7 of 10 best companies in Search engine company
About Airtasker
Written by the company
Airtasker is a trusted marketplace that connects people who need work done with people who are ready to work. Since launching in Australia in 2012, Airtasker has established a global community of over 4.7 million users with key markets across Australia, the UK and the US.
Contact info
London and Sydney, United Kingdom
- support@airtasker.com
- www.airtasker.com
4.0
Great
15K reviews
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
I got someone who was on time
I got someone who was on time, polite and did a good job.I was very pleased.
25 April 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Your fees are astronomical
Your fees are astronomical. You report people based on others reporting them and then don’t check to verify they’ve broken any rules. You allow too many scammers to advertise “tasks”
23 April 2026
Reply from Airtasker
Hi Sylvia, thank you for your feedback. We understand your concerns around fees and activity on the platform. Fees help support secure payments, platform operations, customer support, and ongoing improvements to the service.
We also take the integrity of the marketplace seriously. Reports are reviewed as part of our processes, and we continue to improve how we identify and address activity that may not meet our Community Guidelines. If you come across tasks or users that seem suspicious, you can report them so our team can review.
If you need any assistance, our Support team is available via the Help Centre at https://support.airtasker.com.
Instant reply by trady
23 April 2026
Airtasker is a reliable source for help with home tasks
Airtasker is a reliable source for people to help with tasks around the house. The reviews and completion rates are helpful to select which quote to go with. I posted a job and had about 5 offers within 10mins. The job was done that day. Recommended
25 April 2026
Support from Airtasker not good at…
Support from Airtasker not good at all.. customer refusing to pay me as to where I did extra with no charge n I’ve been left unpaid n coping words from that customer n you have shown me no help at all
24 April 2026
Reply from Airtasker
Hi Anthony, thank you for your feedback. We’re sorry to hear about your experience and understand how frustrating this situation must be. If you have an existing support request, our Support team will get back to you as soon as they can. If not, you can reach them via the Help Centre at https://support.airtasker.com so this can be looked into further.
The airtasker
23 April 2026
I've used Airtasker a lot in the past…
I've used Airtasker a lot in the past and always been happy with the results!
24 April 2026
AIRTASKER provides wide and competent coverage
AIRTASKER provided a safe umbrella with a wide coverage to get quotes. The person I selected was extremely good and I was very happy with the work done
25 April 2026
Too much fee
24 April 2026
Reply from Airtasker
Hi Yogeshwar, thank you for your feedback. Service fees help support secure payments, platform operations, customer support, and ongoing improvements to the service. Our current fee structure is designed so that service fees decrease as Taskers complete more tasks, supporting continued engagement on the platform. For more information, please see: https://support.airtasker.com/hc/en-gb/articles/360022973151-What-is-Tiered-Pricing
If you have any questions or need assistance, feel free to reach out to our Support team at https://support.airtasker.com.
It’s hit and miss at air tasker
It’s hit and miss at air tasker
And it’s much more expensive
You will pay a premium but it may not be worth it
People over charge all the time and thrive on taskers desperation
Often my offers are tripled
Know what to most people for the service
Google it first
It’s a good place to find people
The good ones are rare
So definitely use it but be carful selecting and have a price information in mind before
25 April 2026
Reply from Airtasker
Hi Mark, thank you for your feedback. We're glad to hear you’ve found the platform useful in connecting with people, though we're sorry to hear it hasn’t always met your expectations.
On Airtasker, Taskers set their own prices when making offers, and Posters can review profiles, ratings, and reviews to help choose the right person for the job. Taking the time to compare offers and clarify details can help ensure a better match.
We understand that pricing and overall experience can vary, and we'll continue working on improvements to support both Posters and Taskers. If you need any assistance, our Support team is available via the Help Centre at https://support.airtasker.com.
Awesome experience!
Everything went very well, he was early and add an awesome job at a great price
25 April 2026
Happy and disappointed!
Happy to get a referral to a tasker who was able to help me but disappointed that both the tasker and I had to pay extra in fees.
25 April 2026
I'm fairly new as a tasker on Airtasker…
I'm fairly new as a tasker on Airtasker but so far extremely pleased with how it going
25 April 2026
Found someone able to do my task when I…
Found someone able to do my task when I wanted for a fair price. Payment process was trouble free. Only improvement is to declare the connection fee on the same page as the offers.
24 April 2026
A professional lovely young man who…
A professional lovely young man who fixed in a few minute also fixed another problem that I have not asked him.
22 April 2026
First person didn’t show and cancelled…
First person didn’t show and cancelled 10 minutes after expected time. Second person damaged all my property and charged me more. But at least he was punctual and replaced the worst of it. Airtasker initially only gave me a credit but I’d already paid for the second guy so wasn’t any use. They eventually refunded my money for the first cancellation. Overall, a pretty bad experience. Customer service was reasonably prompt though.
25 April 2026
Reply from Airtasker
We’re sorry to hear about your experience and appreciate you taking the time to share your feedback.
We understand how frustrating it can be to deal with a last-minute cancellation, followed by issues with a subsequent task. That’s certainly not the experience we aim to provide. While we’re glad to hear our customer support team was able to assist and process a refund for the initial cancellation, we recognise that this may not have fully resolved the situation for you.
Your feedback is important to us, and we’re continuously working to improve the experience for everyone on the platform.
If you have any specific concerns or would like us to look into your experience further, you can get in touch with our support team by submitting a request through this form: https://support.airtasker.com/hc/en-au/requests/new
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.